Triple D Motosport Avis 

Ordered a few bits online, and fair play they were dispatched quickly. The delivery was pretty quick too considering these busy times , thanks triple D .

Tim.B .

Kept me informed throughout the order. Very professional.

Great service for online shopping, happy to recommend and shop with again A*

I've always found triple D to be helpful and they despatch orders in a timely manner.
I have a small concern but I'm not sure how much of a my concern is actually triple d responsibility. I would like triple d to be more for the customer when dealing with ktm .
I recently received a recall gor a clutch slave cylinder on my 690.
The fault is well known and has been circulating on social media for sometime.
My slave cylinder failed some time ago and at that time ktm had not acknowledged the fault. As a result I fitted a superior Oberon dlave cylinder and have had no further problems.
When I received the recall notice I contacted triple d and asked them for the upgraded part as mine had failed.
The immediate response was as I had chosen to fit a non standard part they would not supply me with the upgraded part.
Now my view is if you purchase a vehicle with a sub standard part then you have a right to the upgraded part as sub standard is not acceptable.
Ktms view was remove a perfectly good part and refit the failed part . I was then somehow supposed to get my bike to triple d a distance of 70mls for them to then upgrade the part.
That situation in my view is ridiculous surely I should be able to take in my failed part and receive the upgraded part in exchange.
Now okay triple d do give good service but in my view common sense is a bit lacking.
I'm not a person who is brand loyal I will go with what I feel is right for me.
All ktm have succeeded in doing is make me question my decision making. Now ktm may not be that concerned or indeed triple d for that matter. I feel however ,that this kind of response is totally unnecessary as not only does it leave me with a negative view it also leaves everyone I tell my story too with a negative view .
The question I have is why?

Excellent customer service and my order arrive promptly and as expected.

Fantastic service and staff always really helpful. Would recommend without thinking twice and they are now my “go to” company for anything. If they do it , I’d buy it from them before anyone’s else.

Easy to order and use website
No hassle from payment to delivery

Great service, I will definitely use again

I still haven’t received my goods, won’t be using again ☹️

Ordered tank protectors online at 14.00 , arrived first thing the next day. Not sure there is anything more they could have done!

What a fantastic company, such friendly and helpful staff, I ordered a shock absorber complete with spring just after lunchtime and couldn’t believe it when at 10:30am the very next day stood our local postman with my shock. Will definitely shop there again and hope to visit the shop soon. Well done Triple D.

Fast, efficient service. And when my item isn’t in stock they keep me updated on the progress.

The product I had ordered could not be obtained so an alternative was suggested that turned out to be better. I have been very impressed with the customer service and attention to detail.

Excellent service and product at a great price

Great communication and and prompt delivery. Hassle free purchases

Good price for OEM prompt delivery replied to my enquiry email quickly

I buy all my KTM parts through Triple D.
It’s the best service I’ve ever received from an online retailer.