Tronics Pay Avis 

Réponse de Tronics Pay

Actualisé le 7 avr. 2022

William, The routing and account number you provided on your order was not correct. This caused delays in payments. We tried 2 times to pay you within that 1 week. It failed. Even if it did not fail. Bank transfers take up to 4 business days, they are not instant. There was 1 week delay. Patience was not given on your end. Even bank transfer take literally half of the week often to be sent because of banks. You asked for the slowest payment method. We have faster options and you chose the slowest one. We then attempted today on April 7th with the correct bank info you provided. It still failed. We have communicated well. Your review is based on terrible facts, which the reality is. You were the one who provided bad banking info. You chose the slowest payment method. You gave us correct info later and that shows you were aware that you provided incorrect banking info to us in the 1st place. We showed you proof of our attempts 2 times to pay you all within 1 week. So we also reached out today to offer you alternative faster methods. Reality is. This is your problem. To give a bad review, when you started all of this, makes you look bad. Nice try! Sorry you experienced bad customer service. But reality is when you behave this way leaving bad review, when delays were caused by incorrect info, and we did our part 2 times within 1 week, and communicated. And it still failed with the right info. We do bank transfers all the time. But your bank does not use zelle. We will not roll over and apologize. Reality is Reality.

Réponse de Tronics Pay

30 mars 2022

@Mingjian Shi

This user agreed to the terms and conditions on our web site when he placed the order. Our terms are easily posted on many pages on our web site. He provided us wrong information about the conditions of his iphone 6 devices. According to national industry standards with electronics. His 2 devices were listed in good condition. After getting the phones at our location. We conducted a industry standard 50 point inspection. The battery health on both devices were in very poor condition. According to electronic standards. These phones are in fair condition. Our web site explains definition of conditions and says offers are subject to change.

He knew the process when he placed his order. Our terms are transparent and available. He also got the order confirmation email explaining the terms.

We called his contact number on his order to explain the problem and what we can offer.

He gives us this review because he thinks we scammed him. He thinks we took advantage. All we did was follow company policy and the terms on our web site. So this customer review is totally false. Because he was educated prior to doing business. So his arrogance shows by writing a false review based on facts he knew before hand and yet proceed to do business anyways and acts like he is surprised.

Réponse de Tronics Pay

Actualisé le 30 mars 2022

David, we appreciate your business. With the pandemic, shortage of employees that is impacting all industries and the entire american work force. That has caused us to be much slower than normal. Our reviews online speak of our outstanding customer service and our desire to be the best we can for our customers. Sadly the industry is in a transition as we leave the pandemic and recover economically. We also have had some issues with a water leak, shortage of workers, expansion of a new facility and hiring of new employees. All of this has caused some slow times for us. We also experienced short term issue with both our web site and mail delivery service. So this caused us to be cranky and short. We had an employee who did not totally understand your question and assumed you were mad. And indeed he came across sassy. We apologize for your experience. We took care of the situation. We told our employee that we need to be nice to our customers, professional, respectful and kind. Even if work gets crazy. He misunderstood your question. He has apologized and realized you was not mad and just needed an update. We hope you do business again. Thank you for being a valued guest in our company.