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TruDiagnostic Avis 4

•
TrustScore 2.5 sur 5

2,6

Centre de diagnostic
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À propos de l'entreprise

  1. Centre de diagnostic

Écrit par l'entreprise

At TruDiagnostic, we are firm believers that harnessing the power of epigenetic data can help the world live longer and healthier lives! We are a group of innovative doctors, researchers, clinicians, molecular biologists, biotechnology leaders, and diagnostic professionals.

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2,6

Bas

TrustScore 2.5 sur 5

4 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 1 sur 5 étoiles

I will buy a test never again

They delayed my results already 3 months.
After several escalation Inrequested support from the customer service supervisor.
The same story - she prommised to have a close look on my results, she commited a date for feedback(a second QA test passed or failed).
3 days overdue and nothing. I wrote again the supervisor and 2 days no feedback.

1 mars 2026
Avis spontané
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Réponse : TruDiagnostic

Hi Peter,

Thank you for sharing your experience, and I’m truly sorry for the frustration and delays you’ve encountered. We completely understand how stressful it can be to wait for important results, especially after multiple follow-ups and promised timelines.

We appreciate you bringing this to our attention. I’d like to let you know that your reports are now available. Please log into your account to access them, and if you experience any difficulty or still have questions, we are here to assist you right away.

Again, we sincerely apologize for the inconvenience this situation has caused and thank you for your patience.

Noté 1 sur 5 étoiles

One year of logistics failures, no real accountability, Zero courtesy

I subscribed to TruAge Health & Age for one year and unfortunately ended up with zero courtesy despite persistent problems throughout the subscription.

Logistics failures (UPS-related):
• 1 test kit lost in transit by UPS
• 1 return shipment took nearly 2 months
• Repeated delays caused 2 return shipping labels to expire
• Almost 70 emails spent trying to resolve basic shipping issues

Replacing kits due to these failures was framed as a “courtesy,” which I strongly disagree with. When you sell this product, you sell both the test and the logistics. Ensuring that samples can be shipped and returned reliably is a core responsibility, not a favor. Get DHL as logistics company.

Data & quality concerns:
Beyond logistics, I also lost confidence in the results themselves:
• Historical data in newer reports appears incorrectly carried over, affecting development charts (e.g. organ age trends not aligning with earlier reports)
• I received emails stating that samples needed to be retested due to quality control mismatches
• I was also asked to reconfirm sampling dates due to QC issues
• The most recent report showed unexpected and inconsistent changes, making the results feel unreliable

Considering the high price, the combination of logistics chaos, lack of courtesy, repeated QC issues, and questionable data consistency makes this service not worth it in my experience.

What’s also telling is that many other reviews describe the same UPS and shipping problems, indicating this is not an isolated case.

I will not purchase TruDiagnostic services again and I can't recommend it to anybody else.

14 janvier 2026
Avis spontané
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Réponse : TruDiagnostic

Hi Michael,

Thank you for your honest feedback. We’re truly sorry for the frustration you experienced while working to get your results.

You’re right, reliable shipping is a core part of our service, not a courtesy. Lost kits, expired labels, long return times, and the amount of back-and-forth you described are not acceptable. That’s not the experience we want any customer to have. We also take your concerns about data consistency and quality control very seriously. Accuracy and trust are essential, and we understand how retesting notices, date reconfirmations, and unexpected report changes can reduce confidence.

Your feedback has been shared internally and is being reviewed carefully. We are working on improving both logistics and communication to prevent situations like this from happening again, and to make our process as seamless as possible.

We’re sorry we fell short in your case, and we appreciate you taking the time to share your experience.

Noté 1 sur 5 étoiles

I bought my kit

I bought my kit and returned as indicated, got lost in the mail. They sent me another and have issues to register due to no name enter, except there was no place to enter my name. Twice I email them to give me a refund and no response. Don't buy at all and I will be sharing this true negative everywhere online.

10 décembre 2025
Avis spontané
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Réponse : TruDiagnostic

Thank you for your feedback, Laura. We’re sorry to hear about the difficulties you experienced with the kit return and registration process. This isn’t the experience we want for our customers.

The registration system should always allow name entry, so we’d like to look into what went wrong and help you get everything set up correctly. Please reach out to us at support@trudiagnostic.com so we can assist you directly, or if you have already reached out to us, we will be connecting with you shortly!

We appreciate you bringing this to our attention and are here to help resolve it quickly.

Noté 1 sur 5 étoiles

Shady and almost worthless

They don't give you your actual levels and they give you no context around the percentile that you fall into. The percentile has no range scores at all therefore individualized health is nearly impossible. I requested my hard data scores and they refuse to give it to me stating that they don't have it. This is a complete lie because anyone that understands anything about math knows that you need the actual hard numbers to create percentiles to know where someone falls in a percentile. This is troubling because you can't determine anything out of the report because you have no idea how they created their methodology to create these scores in the first place, therefore you can't take any supplementation regimen based on this because you have no idea of your real levels which are super important. Such a scam

17 août 2025
Avis spontané
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Réponse : TruDiagnostic

Hi Nathaniel,

We’re sorry to hear about your experience and appreciate you sharing this feedback.
Our reports are designed to simplify complex epigenetic data by showing how your results compare to large population datasets, rather than reporting raw “levels” like traditional bloodwork. Unlike standard lab tests that rely on single values, our approach analyzes thousands of DNA methylation sites together to provide a comprehensive view of your biological measures. This is what is shown in your report.

If you’d like to learn more about our approach, we share details on the science behind our biomarkers and an overview of how our tests work on our site.
https://www.trudiagnostic.com/science
https://www.trudiagnostic.com/about-tests

We never want our customers to feel information is missing, and we’re committed to making our reporting as clear and useful as possible. Please reach out to our support team so we can address your concerns directly.

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