True HQ Avis 

54
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

The two HDMI cables bought are substatially constructed and show that thought and care has been put into in the design of all aspects of them. One example is that the plug caps have retainers to preve... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have to use a TV as my PC monitor due to limited room space and was experiencing an issue with my HD connection being lost during gaming sessions. I go out of my way not to further enrich the... Voir plus

Noté 4 sur 5 étoiles

The cables turned up in good time, the quality is good and they seem to work well, i have one issue though, i was expecting the cables to come with an ultra certified sticker on to scan so i could val... Voir plus

Noté 5 sur 5 étoiles

Quality HDMI Cables and Great Customer Service I’ve purchased several cables from True HQ and they’ve all been excellent. The build quality is very premium, the packaging is neat, and orders are disp... Voir plus

À propos de l'entreprise

  1. Magasin d'électronique
  2. Cablô-opérateur
  3. Magasin Hi-Fi

Écrit par l'entreprise

True HQ is a UK-based family-run business that specializes in providing premium quality HDMI cables for both home and workplace environments. Our award-winning brand offers high-quality cables built to the finest standards. If you require premium certified ultra-high-speed HDMI cables or high-quality long HDMI leads to extend your media and home cinema entertainment systems, you have come to the right place. We have got you covered.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

54 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(54)

14 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Quality cable for cheap.

The cables turned up in good time, the quality is good and they seem to work well, i have one issue though, i was expecting the cables to come with an ultra certified sticker on to scan so i could validate them. The website shows the certification sticker but none on the packet.

13 février 2026
Noté 5 sur 5 étoiles

This is a great product

This is a great product, and I've purchased it three times now. The first two were from Amazon, but this time I decided to go direct. I would definitely recommend them.

28 décembre 2025
Noté 5 sur 5 étoiles

Quality HDMI Cables and Great Customer…

Quality HDMI Cables and Great Customer Service
I’ve purchased several cables from True HQ and they’ve all been excellent. The build quality is very premium, the packaging is neat, and orders are dispatched quickly. I’ve also spoken to their customer service a few times and they’ve been top notch. Highly recommended!

4 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Ordered two 2.0 HDMI cables

Ordered two 2.0 HDMI cables, received message saying that they run out of stock on those so they will send me newer and better 2.1 cables And they did, and they work great.
Very Happy customer 😀

7 novembre 2025
Noté 5 sur 5 étoiles

I ordered HDMI cables

I ordered HDMI cables, and my experience was:
Quick delivery, fantastic packaging, exactly what I ordered for a bargain price, and the cables are of very high quality.
Thank you!

2 novembre 2025
Noté 3 sur 5 étoiles

Very good, but needs to improve comunication lines

Right, the product is great, the delivery was great, the buying is great.

The website is appalling
Ive tried to message them, the contact page doesnt work.
Ive emailed them, and still had no reply.

Its almost like a sale only website, but if you have a problem
Youve got no chance..

5 juin 2025
Logo de True HQ

Réponse de True HQ

Hello Alan,

Thanks for your review.

I can assure you that we are certainly not a sales only website and we take customer service very seriously, as you can see from other reviews.

I have checked and can see that we responded to your email and provided the VAT invoice you requested within 48 hours. We typically respond to customers within a few hours and mostly within 24 hours. Although, sometimes it can take a little longer. Apologies on this occasion it wasn't up to our usual standard.

Regarding the website. We have just finished a major overhaul and our new website is now live. This will provide our customers with a much improved experience and we have also added a live chat function, so customers can contact us easily and we can respond quickly.

I hope you will give us another chance and do contact me if you need any further assistance.

Best wishes,
Luke

Noté 1 sur 5 étoiles

Tried to get in contact multiple times…

Tried to get in contact multiple times to change shipping address, never had a reply, bad costumers service.
I mean why do you have one if you're not planning on reply??

7 avril 2025
Logo de True HQ

Réponse de True HQ

Unfortunately the customer's email was sent into our spam folder and missed on this occasion.

After spotting this review we reached out to the customer and have offered to send a replacement to their correct address, however we have not received a response.

We dispatch items very promptly and most of the time we are unable to change the address before items are sent. So it is important and the responsibility of the customer to enter the correct address, as this is where we will send the item to.

Best wishes,
The True HQ Team

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