TruGreen - Boise Avis 

Buckle up, this is a long one.

I do not leave negative reviews as I don’t know that they do anything, but I have been so thoroughly put off by this experience at every turn. We’ve been engaged with trugreen for a while and all services are cancelled now. We used them for lawn weed killing for a long while and while I noticed the crab grass, spurge, and every other kind of weed were not going away but rapidly multiplying I figured it still helped. I work over 100 hrs a week as a caregiver and 20+ hours a week at a regular job. I am only paid for my regular job. All of my spending money goes into my garden. Gardening and plants is my true passion but with how much I work I am typically too wiped out to weed more than an hour each week. So, we engaged Trugreen to spray for weeds in the beds in my yard.

Earlier this year I ordered some specialty flowers online to make bouquets with and planted in my yard. This included statice plants, Billy button, and a few others. These were small plants that were clearly planted in cleared ground with mulch pushed back. Four of the statice plants were dead after the first visit, and a small plant I had been nurturing for several years called Dwarf Mormon Tea. I was upset but I let any further action slip my mind as I work a *lot*.

After the next visit, 80% of my huge rosemary bush, about a dozen zinnias that were not yet flowering, one more statice plants, my billy button, and worst of all, my native showy milkweed that I planted for monarchs were dead. Several more plants including my babies breath were hit with weed killer but not totally dead. The babies breath is now 100% dead. I SOBBED when I saw this. There were also neon green footprints in my lawn I’m assuming from weed killer on their boots.

Not to mention, the vast majority of the weeds were untouched!

We placed a complaint, trugreen corporate said they would send out a local rep. The local rep came out the following week and said a trainer and trainee had come to my house. I commented that I was home during both visits. I comment that atatice does look a bit like it could be a weed, but I didn’t think it’s unreasonable for someone to knock on my door and ask “hey some of these are kinda funky, what should we not spray?” Or with the zinnias, I didn’t think it was unreasonable to compare flowering and not yet flowering plants and conclude they are the same thing and not weeds. The manager was very kind, agreed with me, and said he would call me back and “make things right.” Neither myself nor the other person on the account got any calls. And I’m not going to call back to remind someone to do the right thing, especially the second time around.

We noticed the crab grass was growing especially bad last week and told the company that if the weeds weren’t dead we were cancelling. The following $77 service was free because of that but guess what. None of the weeds are dead. None of them. I found a crabgrass growing out of one of my sprinklers. feels a bit poetic.

-10/10. This has been a huge mistake and has cost me a huge amount of time and money.

After a so called misunderstanding about my lawn size in 2024 , I decided to give Trugreen a second chance in April 2025(BIG mistake). Steve Lindsey the person that sold me the contract said he would have to fudge the numbers to be able to give me the same price as last year. I prepaid the $614.02 for their Trucore lawn plan.
After that the problems began, I had to call Steve Lindsey several times to let him known my lawn was not being serviced. The only reply he would give me was that he would look into why it wasn't being done (no help at all). So I decided to call the 1-800 customer service number. I talked to two Reps named Erica and Suri ,both were very polite and concerned about the situation and I knew there was only so much they could do so asked to meet with a supervisor. I was told Mike Watson the area supervisor would be contacting me to set up a meeting time. After finally getting in contact with him, he told me he was too busy to meet with me and would sending someone else. Imagine that too busy. A few days later I met with Quin S. who was not a supervisor and said the condition of my lawn due to lack of servicewas unacceptable and that the next two services would be free. Only one was free. I was still digging up weeds by hand in September. This company should not be in business reported to the AG,s office . J. Fowler (Boise)

I have used this company for years and the customer service has rapidly declined to non existent. You call some call center, the perfectly nice people say they will get someone to take care of the weed problem. NOTHING happens. We have never had weeds like this. Even the local representative who showed up in person can't seem to do anything. I have called him 3 times. Plus they increase prices drastically every year. Stay away, its so frustrating.

Company was hot and heavy getting our business; the first two applications were fine, but it went downhill from there. Steve, the rep who sold the service, asked that we pay all applications up front, which we did. Several times we had to call for return service about weeds that were not addressed, and when we found bugs, we were told that we were wrong--no bugs. Yes, there were bugs. We reached out for help and tried the suggestions provided, doing what we could to effect better results. When the lawn continued deteriorating, we asked for our money back. Steve went into defensive mode indicating that he didn't have authority to refund applications already made. The corporate office didn't return our calls. Our lawn has never looked worse. We are getting a refund on apps not yet applied, but we've spent money on weed and bug killers. In addition, we are in the process of prepping for reseeding, including renting a thatcher to remove all the dead grass and purchasing grass seed, compost, and fertilizer. Needless to say, we are disappointed with TruGreen.

Trugreen took over my lawn care at the end of last year. Under their care we had an issue with grubs, which has wreaked havoc all over my lawn. We have crab grass, goose grass, nuts sedge, and weeds all over our lawn. Every time we call in a complaint, and want to know how they’re going to make this right today, we are given the excuse that Spring washed away all the pre-treatments. I’m having another company come in and tell me what we need to do to repair our lawn, and if we have to, we will take Trugreen to court
for reimbursement.

Christine Walas

After appointment a few weeks later weeds were still growing very well. Called service (waited a long time) and asked for a respray. They came out again but had very little result. they sprayed again and it almost had the reverse effect. weeds were doing real good.
True green is not worth it and their customer service if you can get them aren't much better.