TruGreen - Morris Avis 2

We started with TruGreen because we had seen them at our neighbors house with a nice lawn.

I have 5 1/2 acres, and have been with for three years. The last two and a half years’ service has declined significantly, as well as the Customer Service Agents attitudes. The TruCore Lawn Plan service I prepay for every year, so it’s cheaper. Well, that old saying “ You Get What You Pay For” is ringing true when you hire TruGreen!
1st Year lawn is looking good; however, trying to get the scheduling for them to come out on the days I work from home so I can unlock the gate and they can treat the fenced-in pool area was like pulling teeth!! I gave them the 3 same days I worked from home every week so they could plan my schedule. However, every month in my TruGreen app, they would schedule me for a day I was not working from home, and I would have to call them and fight with them just to get my schedule every month, and this went on for 3 years!
2nd & 3rd Year I Pre-Pay for the TruCore Lawn Plan. I noticed I had gotten brown patches and red thread, both diseases of the lawn, which we had not been there before. So I requested that it be looked at and find out how to treat it.
TruGreen came out and told me what I already knew about the problem, and told me it was hit or miss with these problems. Also, with the TruCore Lawn Treatment, my lawn will improve and green nicely. So we took his advice and waited for the lawn to improve like he said it would. Fast forward to the middle of year 3, and our lawn is looking like it’s in critical condition! Crispy, burnt-up lawn all over! We have a septic system, and our D-Box could clearly be seen with burnt lawn all over. So we took matters into our own hands and called TruGreen to push treatment dates back so we could see what we could do ourselves. Seeing as my husband is a research scientist, he found the treatment we needed for the brown patches and red thread treatment. We did. Well, I didn’t mow for 2 weeks, and we watered the lawn if it didn’t rain. After the mowing, our lawn looked absolutely beautiful!! No brown patches, No Red Thread, and No weeds!! ALL WITHOUT TRUGREEN TREATMENT, MY LAWN HAS BEEN REVIVED!!

Now that we realized that TruGreen is “NOT”TRUE at all with their chemical products they are applying to ours, and thousands of other unexpected customers! So I called TruGreen’s cancellation department for a refund of the 2 remaining prepaid treatments at $452.00 each totaling $904.00. Well, as many of you already know, TruGreen needs a lesson in math!! Because they only refunded me for $627.92. Which we all should know is short $175.92. Also, I had Aeration and Seeding prepaid plan done in the beginning of the Spring to help my lawn, which was a huge waste of money! So I had a credit on this account for $191.00 that I told them to put it back to my credit card back in July of this year. Come to find out that they never did it. So I told the agent to please credit that back to me as well, and she told me everything was taken care of with my refunds, as well as closing my account with TruGreen, not wanting to be a customer anymore!

Today, 9/16/2025, I checked my credit card account and found 2 refunds from TruGreen, not in the refund amount as it should be!
1st $627.92, and 2nd $172.00. So again I called the cancellation department and explained everything to the agent. She was rude, uneducated, and a liar!! I asked for her supervisor and she put me on hold for 10 minutes, only to come back and say that there is no one available!! Liar again! I called back and asked to speak to a supervisor right away and unfortunately received a rude one!! She went on to say that a General Manager will call me back in 24 hours because she said that she looked through the notes before taking the call which is impossible because the agent had her on the phone in seconds, another lie! She was abrupt to say that they will not refund me any more money, and that is why the GM has to speak with me!!

The Technicians, I don’t need to do a review Because the reviews on them say it all!!!

Oh, remember my neighbor that had TruGreen when we moved in? Our reasoning for hiring them to begin with! Well, they fired them for applying product on their lawn, and it burned. This same neighbors lawn now looks Green, and Thriving!!!

My advice: just like thousands of other people’s reviews say, “STAY AWAY FROM TRUGREEN COMPANY.” THEY WILL KILL YOUR LAWN, AND TAKE YOUR HARD-EARNED MONEY!!
THEY ARE A SCAM COMPANY THAT MAKES UP LIES JUST TO GET YOU BELIEVING THEM!
DON’T BELIEVE ANYTHING THEY SAY OR THEY WILL DO FOR YOU!!!u

Branch office issues - Trugreen’s branch offices are completely insulated from the customer… all a customer can do if they have an issue is contact a customer service agent who in turn can only send the branch office a message. The rest if left to chance as to if the branch responds. Branch offices appear to not be held accountable for their actions. Customer Service problems appear “systemic”!!
After requesting that the tech NOT over-seed the lawn during the aeration service, the Tech not only proceeded to do so, but carelessly spread the seed getting more seed in the planters at times than the yard - in turn now creating a mess we have to spend time and money cleaning up. Additionally the Tech did a very poor job on 9/14/21 with the aeration service covering only 50-60% of the yard!!
Bottom Line: Trugreens Tech’s are not to be trusted without verifying their work !! Customer Service will promise you anything to get you off the call quickly and has little to no actual authorization to ensure anything they say happens!!
Dealing with Trugreen can be extremely frustrating and for us the service they performed wasn’t worth the cost… end of the day, they created more issues than they solved for us!!