TruGreen - Richmond Avis 

Title: Very Disappointed with TruGreen's Handling of My Lawn
I signed up for TruGreen's eight-application lawn treatment program in the spring of 2026 for my approximately 7,000-square-foot lawn.
I handled my own seeding and applied grass seed on September 12 and again on September 20. On September 21, TruGreen performed its final scheduled application, which included fertilizer and broadleaf weed control.
I was shocked to discover this on my invoice. When I called the Richmond office, the representative told me they had no idea I would be putting down grass seed at this time of year.
I find that explanation unacceptable. Fall is a common time to seed lawns in Virginia, and I expected a professional lawn care company to understand the importance of coordinating weed control with new grass seeding.
I am now concerned about the effect of this treatment on my newly seeded lawn. I have cancelled future service and am requesting a refund.
This experience has seriously undermined my confidence in TruGreen. I expected professional expertise and better communication from a company whose business is lawn care.

We were promised, yes promised, a lush yard. Instead, we have a fungus in our soil, grassy weeds and a dead yard. They are not consistent in scheduling or helping us repair our yard. It's up to us to reach out to tell them what we think we need.

When our credit card was comprised and payment was missed we were charged 95.00 for missed payment then $461. We have been a customer for years and this is how we were treated. Trugreen You have lost a customer forever. So this is how you treat senior
citizens!!!!

Update I spoke with very knowledgeable rep from corporate office and the billing matter has been resolved.

This is one of the worst experiences of my life. These people do not listen and are not on time. First, I called to sign up a few days ago. I just wanted lawn care. The salesman talked me into aeration and bug control. I received a notice yesterday that the bug spray guy would arrive between 7:00 am and 12:00 pm today. I took 1/2 day off from work to be home. Guy did not show by 12:00 pm and no texts or call to say why. I went to work. At 1:20 pm I get a text saying he would be there shortly and I'm guessing he sprayed, but no one was there to observe. Second, the salesman I originally talked to promised the aeration of my yard would not be done till March of 2023. I told him that was very, very important. I received no notice, but a guy showed up and aerated my yard right after the bug guy left and it's just early October, $600 shot to hell. I cancelled my service a few minutes ago. Billing lady said they made two other mistakes with my service. I will make sure they never get any more business in this area if at all possible.

I’m in the Richmond, va area, and had the worst experience with trugreen. I suspended service but they continued to come to my home. On June 24, they showed up and started treatment on my yard. I told them to stop and called customer service. Customer service is a real joke, they told me they will cancel my service and assured me my acc Will not be debited. The next day, trugreen debited my account. I called them again on the June 27, customer service assured me a refund in 7 to 10 business days. Today, July 8, no refund received yet, I called customer service to find no refund request was ever made on June 27. DO NOT TRUST TRUGREEN. DO NOT do business with this company.

Minimal improvement to the lawn. When I called to talk to someone about it, the recorded message was that I would have to wait "30 to 45 minutes" to speak to an agent.

Email was no better. The company does not reveal its email address.