TruGreen - Rochester Hills Avis 3

Worst customer service and pathetic application of product. We have 24,000 sq feet of lawn 1st application did nothing to kill basic weeds. Complained and they said they would perform a re-do 2nd application still did not damage the weeds. We’re told with their coupon we would get 50% off first application and since we paid in advance we would get that refund in 7-10 days. It never came it’s been two months. We called to cancel service and got the runaround. You can’t talk to anyone local, you have to use one of several call centers. Think twice before contracting with this company. I personally would not recommend them.

SCAMMER ALERT - TruGreen - The company TruGreen claims they serviced my property but in fact they never even entered my property!

This week we had a service for mosquito control scheduled. I received messages confirming my appointment and that a truck is headed towards my property. I was home the entire time and I did not see anyone approaching. Next I receive a message that the service has been completed and I am now due the $85 fee. I check my security cameras and discover the truck simply passed by and stopped somewhere down the street and pretended they executed the service. I have sensors on my backyard gates that never went off because no one opened the gates to the backyard.

This is not the first time it happens.
Last month we were scheduled for a lawn maintenance service. I watched as the truck pulled up in front of my property and the driver waited in his truck for over 20 min before coming out and spraying about 20% of my front lawn. Never entered the backyard. We were of course charged as if he performed the complete service. I complained and received an extra service for free, as well as apologies. Now it happens again which makes me believe it was not a one time ocurrance but this is in fact their business practice.

We have noticed a lot of weeds in our lawn, as well as mosquitoes which clearly indicates their services were not performed correctly in the past either.

Needless to say we will request a full refund, but we are considering legal action as well. We are certain we are not the only victims in the neighborhood so we wanted to warn everyone else using their services or considering using them in the future.

Will never hire Trugreen again. I got 5 of 6 applications. Weed control was poor (perimeters and along walks were missed) and I had to nudge after too many weeks went by to get on their schedule. Frustrated and disappointed. Will go with a smaller local company next time.