TruGreen - White Marsh Avis 4

We hired TruGreen for their "expert" care. Our lawn now looks worse than it ever has, even areas that were green before are now dead and brown. Large, unsightly dead patches have appeared in areas that maybe needed fertilization before they started their "service." It is painfully obvious that their chemical applications are either inconsistent, incorrect, or both. They haven't nurtured our lawn; they've actively damaged it.

The situation is truly laziness personified. The reason for the terrible results became clear by watching the so-called "technicians" on multiple occasions pull up in the middle of the street blocking traffic, not attempt to park or knock on the door to see if we were home to talk to us, to perform a rushed, 90-second service where they sprint across the lawn haphazardly spraying, with no care for even coverage. They never sent the same person either so likely added to inconsistency in all this.

On top of that, the customer service experience has been the final insult.Trying to get anyone to address the dead spots or the skipped services is a nightmare. Calls go unanswered when you ask for a manager as they try to keep you by saying results aren't guaranteed only service, which they've dropped the ball on both so either way money is owed back to us.

The most shocking demonstration of their incompetence is their representative's inability to correctly calculate the total amount we paid to date by just looking at records. I had to look at my own bank app and do the math myself. If they cannot perform basic math or use of a calculator, how can they possibly be trusted to handle complex chemical applications for my lawn? It would be a joke to let you come back and ruin my lawn MORE especially knowing your entire staff basically owns that you all are inconsistent from the technicians to the phone reps all dry snitching on each other about the way things operate internally.

The avoidance of receiving a manager callback is clear because they don't want to lose a contract and they clearly don't want to refund the money for poor services and for the damage done to our lawn. So do not make the same mistake we did. Save your money and your lawn. Avoid TruGreen at all costs.

Michael is very knowledgeable. The rest of the services are terrible!! We have more weeds and bare spots since Trugreen took over this year.

I have tried various lawn care companies in the past but give Trugreen a big "thumbs up"! During a recent service visit, the lawn specialist, Lindsey Nelson delivered excellent service, not only with the through lawn treatment application, but his professional and attention to how my property was treated...specifically the pool area, which has some grass area. In spreading the fertilizer, some of the pellets ended up on the pool cover as they always do. Mr. Nelson took the time to take a blower and worked diligently to remove the pellets from the pool cover to avoid any possible damage to this expensive item. Noone in this business had every paid this kind of attention to the job being delivered. Thank you for a great customer experience Mr. Nelson and TruGreen...I appreciate the quality of your work!
Mike Robinson

Horrific customer service and made our lawn look worse than when we started. I would not waste one penny with them. They are the worst company ever to deal with. I would not give them any business at all and when you try to cancel they won’t stop harassing you.