Trulydentaluk Avis 

Hi there,

From the minute I entered the business I was treated with nothing but kindness, fantastic staff and very welcoming.
I'm genuinely excited about coming back and I'm terrified of dentists.

Kind regards
Clare Brady

Went to Open day in Manchester but they were late calling me in and it was obviously very busy and somewhat rushed. Tried to arrange another consultation by phone to come and speak with the surgeon to discuss important medical details and hopefully see their products and discuss in more detail how they will accommodate my medical issues, but I never received the call as promised. They DID ring however on the specific day I said I COULDN’T be available to take a call and then promised to ring back the next day. Needless to say they never did and it is over a week since then and still waiting! . They seem unable to put me through to Manchester when I call the call centre in Ireland which is ridiculous. Seems like they are just not interested in having me or anyone as a patient or at least it feels like that! But to be honest it is taking so much courage to even consider this massive surgery so this lack of consideration and care has made me seriously reconsider now whether I would want them to do such invasive surgery even if their price is highly competitive. This is not good practice and I am VERY disappointed. They offer a 20 year guarantee and quality products but don’t show them to the customer prior to commitment. What about reassuring the nervous patient and taking the time to answer questions to allay any anxieties and prevent any unforeseen complications?? They can do much better! There is a lot of competition out there they should be more attentive in order to keep patients actively wanting to choose them over other companies. It is not all about the cost CONFIDENCE in the business and care given is key in my opinion.

UPDATE I appreciated that I got a response. However it is a shame that when I tried today 10/8 to schedule an opportunity to meet with the surgeon I was told by the call centre in Ireland (it is not possible to speak to Manchester from my experience) it would cost me £50 deposit PLUS £100 consultation fee!! I don’t think so! Is this how you apologise and want to rectify things?? This was offered AFTER reading notes that indicated I had an appointment last week apparently (one that I was never notified of!!) what is going on Truly Dental??

Very helpful and wanting to share the process
In every aspect
I was made to feel so at ease while he explained the process very clearly

Very reassuring explained everything very well .

The whole team at Truly dental make you feel relaxed and at ease,they guide you through the process explain everything and always check that you are happy as you are going through your dental journey. I was having implants and they call to check on you at home after the posts and temporary implants have been fitted and email you guidance and information on the healing process etc.They encourage you to contact them if you have any questions or issues throughout.When I went for the permanent teeth to be fitted they spent time making sure they fit perfectly and that my bite was correct.All through the process Truly are perfectionists.Also they dont hit you with hidden extra costs,the pricing is very transparent and I think I got a great deal from highly skilled professionals.I would definatly recommend the Truly Dental team in Hale.

Wonderful experience it’s been life changing, so kind and professional staff

Very friendly and helpful advice

From the moment I walked in, I was made to feel welcome and at ease. The staff and dentist were exceptionally friendly, professional, and reassuring throughout my visit. They took the time to explain the treatment process in detail, ensuring I knew exactly what to expect on the day.

I also appreciated the transparency regarding costs, with no hidden charges or unexpected fees. The entire team demonstrated a high level of professionalism, expertise, and knowledge. I could not fault the service and would highly recommend them to anyone seeking quality dental care.

I had my consultation done here, and I loved it. I defo will do my implant here.

The receptionist, Sab, was amazing and welcoming. She had helped me out and made me feel welcomed.

The person who had helped me out and took my consultation, Bilal, was also amazing. He was transparent, told me about plans, and was very honest. I genuinely felt very welcomed and was very appreciative with the whole process. Defo would recommend.

An in depth dental procedure treatment plan was carried with incredible professionalism by Dr Rudi and his team. The staff including Bilal made everything easy and pleasant. Thank you

I had implants fitted, really good experience, everyone was so friendly. Thank you to Connie, Bilal, Ray, Feel and sab and all at Truly Dental. I would highly recommend this practice 👌

Very friendly and helpful
Plus very professional

Very helpful & informative . Would be happy to use them for my implants

Speaking with Chloe burke was really helpful she explained all opinions and answers any questions I had. She was really polite and understanding about my nervous on getting the treatment done. For someone that's really hate going to the dentist she really knows how to make people feel at ease by providing as much information as possible. I look forward to receiving treatment after IV been seen and come up with the treatment plan..

The dentist Usman was gentle and knows his stuff and connected with me as a patient very quickly

Very nice and friendly

Chloe was very professional and explained everything properly thank you

The staff at your establishment were very friendly and professional. I was given all the information I needed and the procedure was fully explained. Only disappointment was being put in a cupboard no air movement or daylight not a good first impression

Chloe made everything very clear and was informative and helpful allowing time for a decision regarding treatment to be considered.

I don’t usually write reviews, especially now that I’m retired, but I felt this one was worth taking the time to write.

I’ve done the surgery part, quite a while now and I’m genuinely delighted with the results so far. Everyone at the clinic has been wonderful, including my dentist, Dr Blanca Crooke, which is a young extremely talented professional, but there is one person in particular I would like to mention.

I have never met, in either my professional or personal life, a treatment coordinator as humble, knowledgeable, and brutally honest as Sergio.

Before choosing Truly Dental, I attended around 16 different consultations, including appointments at several other practices. Without realising it, Sergio demonstrated more knowledge, attention to detail, and transparency than anyone else I spoke to. He openly explained that he doesn’t have a degree in dentistry—which, after speaking to him, was honestly quite hard to believe given his level of understanding.

My immediate thought was: if the treatment coordinator knows this much and takes so much pride in explaining everything, then the clinician he recommends must be exceptional.

I was right. The dentist and the entire team have been outstanding, and I’m extremely happy with the treatment I’ve received. Throughout the whole process, Sergio repeatedly spoke highly of his colleagues, making it clear that he genuinely believed in the people he worked with rather than trying to take any credit himself. He was always available on WhatsApp, answered questions that many places tend to avoid, and never made me feel pressured into making a decision.

I know he probably isn’t looking for recognition, but I genuinely felt it was deserved. Truly Dental is very fortunate to have someone like him on their team. Had I still been running my own business instead of enjoying retirement, I wouldn’t have hesitated to hire him.
I wish Spain wins today for him and any team except England 🏴󠁧󠁢󠁳󠁣󠁴󠁿