My name is Ursula Guipttons and I’ve been trying to contact Trust Arrow for a refund. You guys scammed me of $795. My student loan was never settled as you claimed. I called Fedloan and they said they... Voir plus
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You portended that your organization was connected to American Student Assoc lloans. You clearly are not! I’ve now connected with a legitimate company associated with ASA and on track where I need to... Voir plus
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I'm still getting messages from Nelnet saying I owe money. I just read your BBB rating and your nona credited business. Now I can't access my account on my FAFSA and you have my social security on you... Voir plus
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They charged me almost 1000 bucks for something that dosnt cost at all and now Im in debt for something I did not need. I called the Federal student loan people told me there is no charge for what th... Voir plus
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Mauvais
52 avis
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To be honest
To be honest, I don't believe that I made a good decision with Trust Arrow. I could have done the exact same service and not paid anything at all if I had done it on my own. When I talked to the agent, I was crying, emotional, overwhelmed, and understood that Trust Arrow was the only means by which I could apply for Student Forgiveness. I now know that that is not the case and I wouldn't have had to pay nearly $1000 in order to consolidate and send the paperwork myself. Also, I didn't realize that while I was on the phone, the Trust Arrow representative was going to be accessing my FAFSA as though they were me. I didn't realize that that was going on until after I was contacted by FAFSA. It seems like that should be illegal.
Update: 03/10/2021
This is *not* a competitive reviewer. I am a real client who lost $1000 and I have the paperwork and bank statements to prove it. Please do not waste your time with this. Go straight to FedLoan Services. They are available to chat on the phone and can explain everything. I was naive and didn't know better. I just don't want the same thing to happen to anyone else.
6 décembre 2018
Avis spontané
Réponse de Trust Arrow
Hello Patricia, thank you for your updated communication. We see you are a valid client who has received misinformation. The service you applied for takes 6-8 weeks to complete for qualified agencies such as ours, or it can take an individual 6-9 months to attempt the process on their own.
Generally speaking, our clients are people who prefer to pay a service that provides a guarantee of savings and enrollment, rather than attempting the 6-9 month process alone. Individual applications are rejected at a rate of over 90% due to regulatory or compliance matters the borrower is unaware of, causing further delays if the process needs to be started over from scratch, if that is even still an option.
Often it is not, as one seemingly minor mistake can cost hundreds or thousands of dollars and cannot be undone when it comes to Federal student loans. For these reasons our agency works diligently to provide guarantees of service, offers refunds for denials, and continued education on these matters.
In the case of FedLoan Servicing, we would not advise recommending them, as they are currently being sued by the US government, numerous states, and individual borrowers for “scamming” their clients. We maintain an unbiased A+ rating through the Consumer Loan Bureau for good reason, and encourage your continuing investigation of our company there, as well as Fed Loan Servicing, anywhere else. Here’s a few recent articles to get you started, and we welcome your future communication.
https://www.google.com/amp/s/www.forbes.com/sites/adamminsky/2021/02/10/major-legal-setbacks-for-student-loan-giants-navient-fedloan-servicing/amp/
https://www.google.com/amp/s/www.washingtonpost.com/education/2019/10/03/new-york-sues-student-loan-company-over-debt-forgiveness-those-public-service/%3foutputType=amp
Have a great evening!
The folks there are very nice and…
The folks there are very nice and helpful. Everytime I contact them they have answered my questions.
6 décembre 2018
Avis spontané
NO CONTACT!
NO CONTACT!
I have no idea what is going on with my account only that money is being taken out each month.
5 décembre 2018
Avis spontané
Réponse de Trust Arrow
THIS IS A COMPETITOR COMPLIANT. THIS IS NOT A REAL CLIENT REVIEW. TRUST PILOT REFUSES TO REMOVE FALSE REVIEWS AND TARGETS BUSINESSES TO BECOME “MEMBERS” FOR A GIANT FEE IN ORDER TO EDIT YOUR OWN PAGE. WE REFUSE TO BUY OUR RATING HERE, BUT WE DO HAVE AN A+ RATING FROM THE CONSUMER LOAN BUREAU. ENJOY YOUR DAY! :)
Always get a call back..
5 décembre 2018
Avis spontané
These guys were very helpful in getting…
These guys were very helpful in getting my student loans figured out. They worked with me on every question that I had and made sure that I understood the whole process!!!
5 décembre 2018
Avis spontané
So Far So Good
5 décembre 2018
Avis spontané
Trust Arrow had helped me consolidate…
Trust Arrow had helped me consolidate my school loans and i'm very happy so far with their services. I'm now making payments on my loans.
5 décembre 2018
Avis spontané
No communication about my loan if I…
No communication about my loan if I have it or not. Very stressful and frustrating
5 décembre 2018
Avis spontané
Réponse de Trust Arrow
THIS IS A COMPETITOR COMPLIANT. THIS IS NOT A REAL CLIENT REVIEW. TRUST PILOT REFUSES TO REMOVE FALSE REVIEWS AND TARGETS BUSINESSES TO BECOME “MEMBERS” FOR A GIANT FEE IN ORDER TO EDIT YOUR OWN PAGE. WE REFUSE TO BUY OUR RATING HERE, BUT WE DO HAVE AN A+ RATING FROM THE CONSUMER LOAN BUREAU. ENJOY YOUR DAY! :)
It was very easy and quick to handle…
It was very easy and quick to handle something that was causing a lot of anxiety. Thank you.
5 décembre 2018
Avis spontané
Trust Arrow was upfront and honest and…
Trust Arrow was upfront and honest and they did everything I was promised by them. Whenever I had any question, they were right there to answer and were extremely helpful. I would recommend them to anyone who needs assistance dealing with student loan issues. I thank them for all they did.
5 décembre 2018
Avis spontané
Fraudulent company. Look elsewhere.
They dont tell you that the help they give you and charge $1000, you can get for FREE if you just look for it.
5 décembre 2018
Avis spontané
Réponse de Trust Arrow
THIS IS A COMPETITOR COMPLIANT. THIS IS NOT A REAL CLIENT REVIEW. TRUST PILOT REFUSES TO REMOVE FALSE REVIEWS AND TARGETS BUSINESSES TO BECOME “MEMBERS” FOR A GIANT FEE IN ORDER TO EDIT YOUR OWN PAGE. WE REFUSE TO BUY OUR RATING HERE, BUT WE DO HAVE AN A+ RATING FROM THE CONSUMER LOAN BUREAU. ENJOY YOUR DAY! :)
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