I was happy to receive my order and it was great but I had to wait longer than originally expected and was not informed until I enquired as to why it hadn’t been delivered.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very happy with the product order for my daughter's new journey, starting secondary school. The skirts, I can honestly say, are of excellent quality. Little lady is a few months in now, and the sk... Voir plus
L'entreprise a répondu
Trutex school uniforms are brilliant. In particular the school trousers can't be beaten. Even after a full school year, they looked great- no saggy knees or weird shiny patches after washing. We're on... Voir plus
L'entreprise a répondu
So impressed with the customer service I received today. Emails and calls to follow through an enquiry. Fast and extremely helpful response. Very professional and frindy as well. Thank you, Lily. 👍
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements pour enfants
- Magasin de vêtements
- Fournisseur de textile
- Magasin de fournitures scolaires
- Magasin de vêtements de sport
- Magasin d'uniformes
À propos de Trutex
Écrit par l'entreprise
Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of schoolwear and sportswear for school children.
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Today as one of the UK's oldest and best-loved school uniform brands, our heritage for excellence continues. We supply uniform and sportswear to thousands of schools throughout the UK and across the world.
You can be assured that when you're buying uniform from Trutex, you're buying the best!
Trutex
Écrit par l'entreprise
- Uniform they grow out of, not wear out
Coordonnées de contact
Jubilee Mill, Taylor Street, BB7 1NL, Clitheroe, Royaume-Uni
- 01200 421206
- td@trutex.com
- trutex.com
4,4
Excellent
4 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Prompt delivery of the usual excellent…
Prompt delivery of the usual excellent standard. Certainly the best sweatshirts available!!
30 octobre 2025
Réponse : Trutex
Hi Gill
We're delighted to hear that your order arrived swiftly and that we continue to deliver quality for you.
We appreciate the time you took to leave a review and thank you for your continued custom and support.
Kind regards
Elizabeth
great fitting jumpers
11 novembre 2025
Réponse : Trutex
Hi David
Delighted to hear this! Thanks for the 5 stars!
Regards
Elizabeth
Réponse : Trutex
Hi David
Delighted to hear the skirt arrived on time and that it fits well.
Thank you also for commenting on the quality.
Kind regards
Victoria
Réponse : Trutex
Hi Ruth
That's great news - thank you for the 5 stars.
Kind regards
Elizabeth
Réponse : Trutex
Hi Paula
Thank you for taking the time to leave your review on our order system, service and fit.
Much appreciated.
Elizabeth
Arrived promptly and fits well
Arrived promptly and fits well. My daughter asks us to buy her uniform from Trutex as she finds it comfier than the high street shops. Suits me as I’d rather buy it online than go shopping! Well made and long lasting.
29 octobre 2025
Réponse : Trutex
Hi
Thank you so much for your lovely feedback! We’re delighted to hear that your daughter finds our uniforms comfortable and that you appreciate the convenience of ordering online. It’s great to know that the quality and durability meet your expectations too. We really value your support and look forward to providing you with more well-made uniforms in the future!
Kind regards
Elizabeth
Quick delivery
Quick delivery. Really good quality clothing, my go to for school uniform.
20 octobre 2025
Réponse : Trutex
Hi Layla
Thank you for your loyal custom and support. It's great to read reviews on service and quality. Thanks for for 5 stars!
Kind regards
David
Réponse : Trutex
Hi Sarah
Delighted to hear you received your order in good time and that you're happy with the quality. Thank you for taking the time to leave supportive feedback.
Kind regards
Elizabeth
Réponse : Trutex
Hi Jemma
Thank you so much for your lovely feedback! We're delighted to hear you’re happy with the quality of our school uniform. We take great pride in making well-crafted, comfortable garments that last, and it’s wonderful to know they’ve met your expectations. Thanks again for recommending us!
Kind regards
Victoria
Réponse : Trutex
Hi Lisa
We are delighted to receive your feedback and wanted to say thank you for taking the time to write a review on ordering, quality and service.
Much appreciated.
Sarah
Réponse : Trutex
Hi Mrs. Leggett
Thank you for commenting on your order, and commending our ordering system and service.
Your support is appreciated.
Kind regards
David
Excellent quality school wear
Excellent quality school wear
Accurately described
Easy to use website
Excellent value for money
Prompt delivery in sustainable packaging
29 octobre 2025
Réponse : Trutex
Hi Ronald
Thank you so much for your kind words! We're delighted to hear that you're happy with the quality of our school wear, the ease of using our website, and the value for money. It's also great to know the prompt delivery and sustainable packaging made a positive impression.
Your feedback means a lot to us - we’re proud to provide reliable, high-quality schoolwear and service, and it’s wonderful to hear that reflected in your experience.
Thanks again for choosing Trutex!
Kind regards
Elizabeth
Réponse : Trutex
Hi Sharon
Thank you for your review - we are very proud of our website and ease of use. Your feedback is much appreciated.
Kind regards
Elizabeth
I wanted to like this company
Order various for size. I kept some shirts and a pair of trousers, returning the rest on sept 8th. Unfortunately I had to chase them for a refund which I eventually got on September 30th. The trousers are ok but the white shirt collars are discoloured after one wear? They have a yellow tinge to them which doesn't come off in the wash. Curious as the other shirts my daughter wears don't have this staining after a single wear. I really wanted to like them as they are UK based, but sadly if I'm let down on the first order I don't tend to order again.
8 septembre 2025
Avis spontané
Réponse : Trutex
Hi
Thank you for taking the time to leave a review. We're really sorry to hear about your experience.
We appreciate your feedback regarding the refund delay and the issue with the white shirt collars. We’d like to investigate this further; if you're happy to share your order number or any additional details please email td@trutex.com and we’ll look into this to see what we can do to make things right.
We’re proud to be a UK-based company and genuinely regret that your first experience didn’t meet expectations. Your comments have been shared with our product and service teams so we can improve going forward.
Thanks again for your honesty — we hope we’ll have the chance to restore your confidence in us.
Kind regards
Pippa
Unfortunately just that bit too small…
Unfortunately just that bit too small. Trutex have kindly been in touch so that I may be able to organise a return.
9 octobre 2025
Réponse : Trutex
Hi Kris
Thank you for your feedback. We're sorry to hear the item didn't fit as expected.
Just to clarify, we do accept returns, even if not faulty. Your order is still within the 30 day returns period, so we’d be happy to help resolve this for you.
Please feel free to contact our customer service team at td@trutex.com so we can assist you with a return.
Kind regards
Pippa
Réponse : Trutex
Hi Julia
Delighted to hear this - thank you for leaving 5 stars on quality and delivery.
Much appreciated.
David
Very dependable delivery and quality
21 octobre 2025
Réponse : Trutex
Hi Christine
Thank you for taking the time to leave us 5 stars on service and quality - great to hear.
Kind regards
Victoria
Order came months after being placed…
Order came months after being placed despite being told it would be 2-3 working days.
2 octobre 2025
Réponse : Trutex
Hi Tanya
I have checked your account, and we sent email confirmation on the day you placed your order indicating the new delivery date. We are sorry the item was not available for immediate delivery, but this was dispatched as soon as it was available.
We’re currently reviewing what went wrong in this instance to ensure it doesn’t happen again. Your experience has been shared with the relevant team so we can improve our communication and delivery processes moving forward.
If you need to order from us in the future and you find that the delivery date is not acceptable, please contact our Customer Services at td@trutex.com or via the Live Chat online and we will investigate at that time to see if there is anything we can do.
Apologies again for the delay and thank you for your patience.
Kind regards
Victoria
Free refunds and lots of help from the…
Free refunds and lots of help from the team. I ordered the wrong items and they helped me fix ny error. Would recommend.
17 mars 2025
Réponse : Trutex
Hi Irma
Thank you so much for your positive review.
We’re really glad to hear our team was able to help you sort things out quickly and easily. It’s great to know the refund process and support met your expectations.
Kind regards
David
Good quality items
13 octobre 2025
Réponse : Trutex
Hi Michelle
Thank you for taking the time to leave Trutex 5 stars on quality.
Kind regards
David
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.