The company does not tell you that your…
The company does not tell you that your order comes directly from China. I tracked my order from there to the US and after 2 weeks and still not having received it or any communication at all from them, I emailed them and told them I hadn't received it and requested a refund. Magically my order was then in transit to me and my refund request was ignored and I was encouraged to try the product. My mail carrier left the package in my mail box a few days later. I didn't open it and returned it at my local post office and sent the company an email letting them know I returned it. They told me they would be unable to send me a refund because they couldn't insure they would receive the package back? Don't bother ordering from this company. They supposedly offer a money back guarantee but I can tell you that is not true