Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
2,1
13 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This company is a total scam, sending cheap materials made in and from China. I didn't receive my order in over 4 weeks, and wanted a refund and they created all sorts of excuses to not refund my money, even after saying that they will refund 50% and I can keep the item. Please DO NOT waste your money.
After no tracking information in ten days I reached out to the company. I was told that they would expedite my order and she would watch it. It is now 16 days and still no delivery information. I cannot stop the order and if I want to send it back I pay shipping costs plus a restocking fee. Do not order from this company. They take your money and run. Let’s hope the mats are worth all the trouble if I ever get them
I wish I'd read these reviews in advance. My cooling mat has yet to be delivered. Communication with customer support has not provided any useful information. I now know- if there isn't a place to leave a review on the company's website, there's probably a reason for that. DO NOT BUY ANYTHING FROM THEM!
I should know better than to order something off of Facebook. Ordered a cooling mat for my dog 36 days ago. I never received the item. I contacted customer service and my reply was a reply written to another customer service member inquiring about my inquiry on how to respond to me. I’ve never seen something so stupid in my life. This has been the most ridiculous process I’ve ever had to go through in regard to an online order and company. DO NOT ORDER ANYTHING FROM TRYBARKLY.COM. Trybarkly.com is a pet supply store that advertises products on Facebook. They will steal your money and ignore you.
Never received product. Placed order on May 19. Followed up at the end of May and now website is removed and when I call Company Customer service cannot take calls.
A complete rip off!
I order 2 dog cooling mats 16 days ago. The order is still waiting to be shipped. I have sent 5 emails with no response. I have tried to call the number provide to get an update and the the call goes straight to a vm that says no one is available to take your call. I am now fighting the charges with my credit card company.. STAY AWAY FROM THESE SCAMMERS!!!!
At first I wasn’t sure about the quality of the cooling blanket, but it turns out my dog loves it. To the human touch, it is a bit cooling but not a lot, but a dogs temperature runs warmer than a humans so it must be cooling for her, because she’s always laying on it. I am pleasantly surprised with the cooling blanket, despite my initial hesitation about keeping it.
Not a family run company and not as shown/described - I was stupid enough to buy 2 as I was so convinced both by Facebook and their own website and apparent reviews. Came directly from China, nothing like the images, not cold at all, no updates from the company and will now have to battle to return as not fit for purpose.
Unfortunately I fell for the sob story of how the company started. Thought I was buying a product from a small family run business. The mag shipped directly from China and does not resemble the one on the website at all. I paid £46 for a very substandard item. Trybarkly offered me a 60% refund and I keep the mat. I want 100% refund. They have not replied. No address to send one. I have also seen the product they sent me on Temu for £9. I have put a claim through my credit card. DO NOT BUY
Really pleasantly surprised with this cooling mat! I was afraid I had been scammed after reading the other reviews, but it turned up in just over a week.
The mat itself is great! Really good size and I could feel the cold coming off it as soon as I opened the bag! It is great quality and does exactly as it says. My dog loves it! Happy customer 😊
Ordered Aug 4 2025. No confirmation yet. No tracking info five days later. Pretty sure I've been scammed. This doesn't look like a Chinese site. Pretty sure it is.) They did a good job pretending to be a small, family-owned business.
Don’t be tempted to buy. The cooling mat I ordered is not of the quality I would have expected at this price and it came direct from China. Would not order again from this site.
I have not received my parcel. No response from customer service email.
Think I have been scammed!
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.
