Prompt delivery
Prompt delivery. Have been using about a week. No real difference as yet, but it does help me relax enough to sleep.
6 avril 2026
Avis spontané
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
À propos de l'entreprise
Écrit par l'entreprise
Cloudix was founded on the belief that comfort and confidence are not accidental — they are engineered. They come from knowing your environment is protected, optimized, and working seamlessly for you. Cloudix began with real conversations with individuals and businesses struggling with instability, inefficiency, and systems that failed when they mattered most. In a world where digital complexity and constant demands can disrupt even the best plans, preparedness is everything. That understanding became the foundation of Cloudix: to proactively design smart, reliable solutions for specific challenges — before problems have the chance to grow.
Coordonnées de contact
30 North Gould Street, 82801, Sheridan, Etats-Unis
- Support@shopcloudix.com
- trycloudix.com
3,4
Moyen
13 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Unexpected delay but customer service outstanding
It arrived as promised, finally. I was really impressed when I got the 2nd email saying it didn’t pass quality standards and inspection and was being delayed. Then with the delay of about 3-4 weeks they will be sending additional items for my purchase at no extra charge. (This in itself is excellent customer service!) Then they sent updates on delivery and what to do when I finally get my product. If I ever thought of canceling my purchase these steps deterred me! Now I was excited that I made the right choice.
I've had my purchase about a week and it's making a difference even in this short period of time. It's doing exactly as promised and according to their guidelines.
8 avril 2026
Avis spontané
Brace doesn’t work!
If this is NOT a scam, please contact me. The brace doesn’t work!! I bought the brace and extra pads. I waited 3 weeks for the delivery. Now to find a company contact is not possible. “ if not satisfied your money will be refunded guaranteed. My money back please. Will be glad to send it back.
6 avril 2026
Avis spontané
Réponse : Cloudix
We’re really sorry to hear about your experience and understand how frustrating this must be — especially after waiting for your order. This is definitely not the experience we want for our customers.
We have located your order and will immediately notify our customer support team to contact you directly and resolve this as quickly as possible.
In the meantime, please feel free to reach out to us at Support@shopcloudix.com. We’re happy to arrange a full refund or replacement and provide return instructions if needed.
We’re also working on improving our customer support response times and appreciate you bringing this to our attention.
Thank you for your patience — we’ll make sure this is sorted for you promptly.
Buyer Beware!!
Buyer Beware!!! This company does not want to authorize returns!! DO NOT BUY these Knee Braces! They do not work and I called immediately after opening to start a return and they’ve been giving me the run around for weeks. Still NO Resolution! They don’t care about customer service. Please do not buy from them they are a total scam!
11 mars 2026
Avis spontané
Réponse : Cloudix
Hi,
We’re sorry to hear about your experience and take feedback like this very seriously. However, we have not been able to locate any order under the details provided, and we also reached out previously requesting additional information but did not receive a response.
We absolutely stand by our return policy and are always willing to assist customers with refunds or returns when we can verify the order. If you could please contact us at Support@shopcloudix.com with your order number, full name, or any relevant details, we’ll be more than happy to look into this right away and work toward a resolution.
Our goal is always to provide fair support and ensure every genuine customer is taken care of. We’re here to help and would appreciate the opportunity to resolve this for you.
Delivery on-time and correct
Delivery on-time and correct. Easy to us too soon to say how long the effect will last and any improvement to years long problem but OK at present.
7 mars 2026
Avis spontané
Product does seem to reduce knee pain
Product does seem to reduce knee pain, but instructions are incomplete. Needs better description of massage modes. Some text in the manual applies to foot massager instead of knee product.
18 février 2026
Avis spontané
Terrible customer service
Terrible customer service. And wouldn't honor their money back guarantee.
2 février 2026
Avis spontané
Réponse : Cloudix
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We did review the details you provided; however, we were unable to match them with any order in our system. This can sometimes happen if the order was placed under a different name, email address, or through a third-party platform.
We take our money-back guarantee seriously and are always happy to assist customers with valid orders. Please reach out to us at Support@shopcloudix.com with any additional information (such as an order confirmation, alternate email, or receipt), and we’ll gladly investigate further and work toward a resolution.
We’re here to help and would welcome the opportunity to sort this out for you.
It doesn’t seem to improve my knee…
It doesn’t seem to improve my knee pain, but I’ve only used it for 5 days. I’ll see after a few weeks.
8 février 2026
Avis spontané
No refund as promised
I requested a refund for two knee braces that did not fit. I provided the requested proof in photos and thought we came to an agreement. They wanted me to keep them for 1/2 refund or send to international address at my expense. Their full refund policy if not satisfied is totally bogus. Have been dealing with this for two months and now they are ghosting me.
20 décembre 2025
Avis spontané
Réponse : Cloudix
We’re sorry to hear about your experience and understand your frustration. This is certainly not the experience we aim to provide.
We did reach out via Trustpilot requesting additional details so we could review your case, but unfortunately we have not received a response. Without the necessary information, we’re unable to locate your order and properly assist with your request.
We want to make this right. Please contact us at Support@shopcloudix.com with your order number or any relevant details so we can look into this immediately and work toward a fair resolution, including reviewing your refund request.
We’re here to help and would appreciate the opportunity to resolve this for you.
Knee is feeling better and I use it…
Knee is feeling better and I use it everyday. I was a skeptic but I am so far pleased as it seems to be helping.
5 février 2026
Avis spontané
I ordered one knee sleeve for 149.00…
I ordered one knee sleeve for 149.00 then the bill on shop showed over 400,00. ! You can’t call these people, I called affirm, my package was in shambles but I was anxious to get it, looks like part of the pieces are missing. ,I just wanted attention to return this mess, please help me!
14 janvier 2026
Avis spontané
Réponse : Cloudix
We’re very sorry to hear about your experience — we understand how concerning this must be, especially regarding the billing amount and the condition of your package.
We did reach out via Trustpilot requesting additional details so we could investigate this for you, but unfortunately we have not received a response. Without this information, we’re unable to locate your order and review what may have happened.
What you’ve described is not the experience we want for our customers, and we take concerns about billing and product condition very seriously. We would like to look into this immediately and help arrange a return or refund if applicable.
Please contact us at Support@shopcloudix.com with your order number, full name, or any confirmation details so we can assist you as quickly as possible.
So far with treatment twice a day: 1/20- 1/28
So far with treatment twice a day, I have experienced some reduction in knee pain . Plan to continue….
28 janvier 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.