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3,0
17 avis
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A répondu à 88 % de ses avis négatifs
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If I could give ZERO stars I would. Do NOT BUY from this company. It’s a complete SCAM…I wrote the first review which they responded to immediately asking me to email them back so they could address the issue. I emailed them right away. (the same address I sent 5 other emails too).
Still waiting for a response from them. 🤬
They will sign you into a subscription you didn’t sign up for.
I ordered a three pack, which came just fine. But three weeks later, I receive another two bottles that I did not order because I still have almost 3 full bottles. I read where you are automatically put on a subscription, which was fine, but I don’t want something shipped every month when I’ve already got two that I need to use before I need anymore. I immediately responded by email to not bill me and not ship the two bottles, but of course it was shipped and I was billed. I have contacted them twice to cancel my subscription and do not ever send me anything again or bill me again. I am waiting for a reply before I get my bank involved.
I ordered 1 Bottle of Rhodiola. They sent 2 additional bottles for additional charge of $50.00 which I DID NOT order. I have requested return instructions since I have learned that I cannot take this along with my current meds. I have sent several emails per their website instructions but have not received any response. I agree with all the other negative comments. Sure looks like a Scam! Beware and do not order anything!!
Réponse de Trysoluma
Hi Karen,
Your health comes first, always. And the last thing you need when you're navigating a health concern is the added stress of unwanted charges and unanswered emails. That is not fair to you, and we are genuinely sorry.
It sounds like you reached out multiple times through the website, did everything right, and were met with silence. That must have felt invisible, and we understand why you're raising the flag for others.
Please hear this clearly: Soluma is formulated with care and intention, meant to support your body's natural balance but absolutely not at the expense of your safety or peace of mind. If it doesn't work with your medications, that's a boundary we fully respect, and no one should ever feel trapped into keeping something they didn't order.
We would love the chance to make this right. Could you write us directly at info@trysoluma.com.
Thank you for caring enough to warn others and we hope to earn back a small piece of your trust by handling this with the honesty you deserved from the start.
I ordered the three pack and was charged for an additional two pack that I clearly declined during the purchase process. I have been emailing daily regarding the additional charge and to ensure there is no further shipments and cancel any subscriptions that you slide in after the payment is processed, however I have not received a response to any of the emails.
Réponse de Trysoluma
Hi Audra,
Thank you for sharing your feedback. We sincerely apologize for the frustration and concern caused by your experience.
We have reviewed your account and can confirm that your subscription has been fully canceled, and no future shipments or recurring charges will be processed.
We understand how important timely communication is, and we're sorry that our response did not reach you as quickly as expected. Your feedback helps us identify areas where we can improve our customer service and overall experience.
We appreciate you bringing this matter to our attention and giving us the opportunity to resolve it. If there is anything further we can assist you with, please don't hesitate to reach out. We value every customer and are committed to providing a better experience moving forward.
Thank you for your patience and understanding.
SCAM - DO NOT give them your credit card. I was charged for a subscription that I definitively did not sign up for. Three emails have gone unanswered, and cannot contact them by phone.
If I don't get a satisfactory response from the company, I will leave an updated daily review here with my daily emails.
Réponse de Trysoluma
Hi Star Manion,
We understand how upsetting it can be to feel that your concerns are not being addressed, especially when it involves billing and subscription questions. This is not the experience we want for our customers.
We would appreciate the opportunity to look into your account and resolve this matter for you directly. Please send an email to info@trysoluma.com with your order details and the email address used for your purchase, and our team will review your case as a priority.
We value your feedback and hope to have the chance to make this right.
It took multiple emails to get this company to cancel a subscription that the purchase failed to mention. I do not recommend them.
Réponse de Trysoluma
Hi DeAndra,
Thank you for taking the time to share your feedback. I genuinely appreciate it, and I'm sorry for the frustration you experienced. You're right that the subscription terms should have been clearer from the start, and I understand how frustrating it was to go through multiple emails to get it sorted.
I want to confirm that your subscription has been cancelled as requested. There are no further steps needed on your end.
That said, I do hope you'll keep Soluma in mind down the line. When you're ready, and under the right terms for you, we'd love the opportunity to make things right.
I ordered a three month supply and within 30 days they charged me again for another 2 month supply. They only responded to my email once asking if I wanted to extend the subscription times, and when I said I wanted to cancel the subscription they have refused to respond. So I now have 5 months of product and out an extra 90 dollars when I was not expecting it or budgeted for the extra. I would not recommend this company. Customer service is next to none.
Réponse de Trysoluma
Hi Lauren,
We're truly sorry for the frustration and financial strain this has caused. You're right to be upset. Being charged unexpectedly for a subscription you didn't authorize is not the experience anyone should have, and we completely understand why you feel the way you do.
We want to make sure this gets the attention it deserves. Please send an email to info@trysoluma.com so our team can review your account directly and work toward a resolution.
That said, we do hope Soluma itself has been serving you well. It was designed to make wellness simpler, not more complicated and we're sorry that wasn't your experience this time. If there's ever an opportunity to earn back your trust down the line, we'd welcome the chance.
What a great company! I made a mistake and accidently signed up for 2 subscriptions. Customer service handled my issue with patience & understanding and resolved it all...very quickly and professionally. I am very impressed with their great service and devotion making sure the customer is well taken care of and satisfied. Thank you and God bless you!
Réponse de Trysoluma
Hi Melissa,
Your words truly touched our hearts. Thank you for taking the time to share such a thoughtful review.
We're so glad our team could step in and resolve that subscription mix-up with the patience and care you deserved. Turning a mistake into a moment of trust is what we strive for and knowing you felt heard and well taken care of means the world to us.
Now that everything is sorted, we hope you can fully enjoy your Soluma experience. From the premium craftsmanship to the way it fits into your daily life, we designed it with people like you in mind people who appreciate quality and deserve products that deliver.
Whenever you're ready to explore more, we'd love to welcome you back. Your satisfaction is our greatest reward, and we'll be right here whenever you need us.
God bless you too!
Once notified that I wished to cancel my unintentional recurring subscription, Kristian made it happen. Emails were timely and responsive to my messages, and I appreciate how much easier it was to cancel than I expected.
Réponse de Trysoluma
Hi Allison,
Thank you so much for taking the time to share your experience and for that wonderful 5 stars. I'm especially glad to hear our team made what can sometimes be a frustrating process feel straightforward and stress-free.
Your kind words about the timely, responsive communication mean a lot to us. We believe that great support isn't just about sign-ups — it's about how we handle every touchpoint, even the unexpected ones. Knowing we earned your trust in that moment is genuinely rewarding.
That said, I hope you'll give us another chance to show you what Soluma can really do when it's working for you not the other way around. From its intuitive setup to the seamless flow it brings to daily tasks, it's designed to fit your life, not complicate it.
Whenever you're ready, we'd love to welcome you back.
Cancelling wasn’t super clear on the website, but once locating an email contact the service was polite and helpful. Only cancelled for finance purposes and stockpile of supplies as I wasn’t taking quickly enough to keep up with my orders. Would consider rejoining in the future.
Réponse de Trysoluma
Hi Allison,
I read your note carefully, and I really appreciate the honesty in it.
You're right to point out that the cancellation process should be clearer on the website. That's the kind of honest feedback that helps us improve, and I want you to know it's been noted. I'm glad that once you reached out, our team was able to step in and make things right with the courtesy and clarity you deserved.
It sounds like you were actually staying on top of your orders — maybe a little too well. What you said about stockpiling supplies because you weren't using Soluma quickly enough actually says a lot: this isn't about the product not working, it's about timing and volume. And that's completely understandable.
Whenever you're ready to pick things back up, Soluma will be here designed to help you move through your tasks with less friction and more flow. Whether you're catching up or scaling up, it adapts to your pace, not the other way around.
No pressure, just an open door. We'd be happy to have you back.
This is one of those scams where you buy the product one time and then they sign you up for a subscription without your knowledge. I ordered three bottles, they pushed for me to order even more, but I figured since they say "we'll refund your money, that's how sure we are of this product," I decided I could take the risk of losing $80 if it didn't work. I was going to wait the 60 days to really give it a chance but before a month had passed I received a notice that a SECOND shipment was on its way. I immediately wrote to the company to stop the shipment and repeatedly told them that in no way had I signed up for a subscription. We went back and forth for several rounds while they wrote cheerful assurances that I had signed up for a subscription. They offered to skip a shipment or slow down the frequency until finally I wrote in all caps STOP MY DAMN SUBSCRIPTION OR I WILL REPORT YOU. Finally they did that (or at least they have said they have canceled the subscription), but not before they had charged my card again. I have disputed it with my bank and hope to get the money back.
Update: They have refunded the second charge, whew.
Note that I was really going to give it a try and I will finish the bottle but I doubt there's any medical benefit to the product. Buying it once is on me, getting signed up against my will is on them. Buyer beware.
Note that I had to pay through Shopify, which I did as a guest, and then was unable to get any resolution through them since I had not created an account with Shopify. I'm so tired of having to create an account any time I want to use a tool or buy a product. I will not buy anything online anymore, there is just no guarantee you will not be scammed or your card number taken. Let's push back on these feckers.
Réponse de Trysoluma
Hi Caitin,
We’re truly sorry for the frustration and stress this situation has caused, especially around unexpected repeat shipments and charges.
Soluma operates an auto-refill subscription model that is selected during checkout so customers can stay stocked without needing to reorder manually. We’re sorry for any confusion this may have caused in your case and for the difficulty you experienced while trying to resolve it.
We would like the opportunity to review your account and make sure everything is fully resolved for you. Please contact us at info@trysoluma.com and include your full name, the email address used for your order, and any order or transaction details you have available.
We would appreciate continuing this conversation privately so our team can investigate properly and assist you directly. Your feedback is important, and we want to ensure this is addressed with care and clarity.
Soluma handled my questions and problem immediately. I sincerely appreciated the customer support (Kristian). ) She responded quickly and together we resolved the issue. I’m impressed!
Réponse de Trysoluma
Hi Therese,
Reading that your questions and concerns were resolved so quickly is wonderful, and we're delighted that your experience left such a positive impression.
Most importantly, we're grateful that Soluma has earned your trust. We created Soluma to support customers on their wellness journey with a product they can feel confident about, and it's incredibly rewarding to know that confidence was reflected in your experience.
Your kind words and enthusiasm mean a great deal to us. We hope Soluma continues to be a valuable part of your routine, and we'd love to be part of your wellness journey for many more months to come.
Great customer service! Got an answer quickly and my problem was solved.
Thank you!!
Réponse de Trysoluma
Hi Janet,
There's nothing quite like that feeling when a problem melts away and everything clicks into place and we're so happy that's exactly what happened for you. 😊
Knowing you got the answer you needed quickly means everything to us. Now you can get back to what really matters enjoying your Soluma pieces and the way they transform your space. There's something truly special about how each piece brings its own quiet beauty into a room, don't you think?
Thank you for taking a moment to share your experience. Whenever you're ready to explore more or just want to say hello, you know where to find us.
EXCELLENT Customer Service from Soluma!
I recently had an issue with my subscription and reached out to Soluma's support team, and I couldn't be happier with how everything was handled. Kristian and Ian from Customer Support were incredibly professional, understanding, and quick to respond.
My cancellation was processed without any hassle, and I was assured there would be no further charges. The refund process was explained clearly, and the entire team made me feel genuinely valued as a customer. It's rare to find a company that goes above and beyond like this.
A special thank you again to Kristian for the kindness and prompt assistance. I highly recommend Soluma’s great products backed by even GREATER customer care. I'll definitely recommend doing business with them!
Best regards,
D. Westbrook
Réponse de Trysoluma
Hi D. Westbrook,
Your note truly warmed our hearts. We're especially touched by your words about Kristian "kindness and prompt assistance" is exactly the spirit we strive for, and knowing Ian was right there alongside him makes us proud of our whole team.
While we're sorry to see you go, we're so glad we could make the process smooth and hassle-free for you. What we'll remember most is that you felt genuinely valued because that's what you are.
Should you ever feel the pull to bring a little more warmth, light, or elegance into your life, Soluma will be here. After all, our pieces have a way of finding their way back to those who appreciate them.
Thank you for your kindness, your recommendation, and for being part of the Soluma story.
Although I didn't feel a benefit from using the Soluma product, their customer service was excellent regarding the 60-day money back guarantee. They were very responsive even on a holiday weekend. I wouldn't hesitate ordering from this company in the future.
Réponse de Trysoluma
Hi Candace,
We're so grateful you chose to try Soluma and took the time to share your experience. While we're sorry Sculptique didn't deliver the benefits you were hoping for, we truly appreciate your honest feedback.
It was especially meaningful to hear your kind words about the Soluma team and your experience with our 60-day money-back guarantee. Providing responsive, caring support even during a holiday weekend is something we're deeply committed to.
Thank you for giving Soluma a chance and for recognizing the dedication behind the Soluma experience. If your wellness goals lead you back to us in the future, we'd be honored to help you find the product that's right for you.
Wishing you continued health and wellness from all of us at Soluma!
I placed a single order and was signed up for a subscription without my knowledge or consent. When the second order was billed I immediately contacted Soluma. Their first response was to tell me I had signed up for the subscription and as a favor they would delay the next shipment and give me a discount. I had to get my credit by contesting the charge through PayPal. Only then did Soluma cancel the subscription. The product is good but the sales practices are unethical so I suggest finding products elsewhere.
Réponse de Trysoluma
Hi Tara,
We completely understand your frustration you should never feel locked into a subscription you didn't knowingly agree to, and we apologize that your initial request wasn't handled with the urgency it deserved. We're reviewing our checkout and billing processes to ensure subscription terms are made unmistakably clear, and that any cancellation requests are honoured immediately without requiring customers to escalate.
We appreciate you giving Soluma a try despite all of this, and we're genuinely sorry we let you down in how it was handled. If there's anything further we can do to assist you, please don't hesitate to reach out.
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