T Samuel Estate Agents Aberdare Avis 6

After a few issues with the vetting process as never rented alway owned and needed a short 6 month let as my house sold quickly emma
Pulled out all the stops for us at the last minute 110% grateful and highly appreciated and recommend

They rushed us to sign the contract, made everything look so easygoing however when you send them an email they barely read it and understand it. I emailed them about 3-4 things and get response for one. Negligence at its finest. They want everything done and signed on their part but when you need something to get done they take ages! Mould, damp and animal hair risking my health and they still wouldn’t do a thing! After they tried to say I threaten them meanwhile I had the right to say what I said.

As a Landlord we want hands off, stress free property management. T Samuel provide this. Chris is exceptionally helpful and knowledgeable in respect of the local market. The tenants sourced are low maintenance and T Samuel provides hands on property management with accurate reports sent monthly

Brilliant estate agents. Helped me find a good rental for me and me partner after weeks of getting nowhere with other agents. They were professional and understanding and they actually listened to what we needed. Would use them again if needed.

If you’re disabled, then don’t bother trying to rent a property from these because they will completely discriminate against you!!! Both me and my mother are disabled and are about to be homeless due to our landlord wanting to sell his property. So for the last 6 months we’ve been desperately searching for a new home in mountain ash, and unfortunately most landlords in this area are now going with these so we’ve put in so many times to view one of their properties yet as soon as they know we are disabled we are turned away or told we have to have a guarantor even though between both of us we have more than double the amount they are asking for coming in. We’ve never missed a rental payment, and have excellent references from current and past landlords, neighbours, and prominent members of our community and we have excellent credit history. So I’ve asked them a few times if they’ll at least take our case to the landlord and ask and funny enough I get the same exact phrase back every single time even though I’ve asked different agents, they’ll all say “Well I could, but I already know what they’ll say”. Every one of them said the same thing, strange that is it.!!! It’s a disgrace the way this place has treated us. Like as if we’re scumbags or something. I never wanted to leave a bad review for a business in my area, but the last straw for me came yesterday when again I put in to view a property in Rheola street, again we have more than double the amount of money they are asking for coming in, but again as soon as I said the word disabled I was told we couldn’t apply unless we had a guarantor.!!! Don’t they realise how hard that is to get nowadays??? Nobody wants to do that for others anymore and I completely understand because I wouldn’t want to either. We’ve even offered them more rent in advance instead and even that’s been turned down as well.!!! If your a landlord in this area I would really discourage you from going with these bcz I’ve put in for so many houses with them, been turned away, then I’m seeing that they can’t seem to get anyone in them and I’m watching as the rental prices on the houses I’ve put in for are getting reduced, yet I could’ve afforded to pay the higher rent that was asked for originally but was turned down flat, so they are costing you landlords money. So all this leads me to believe there’s only one reason these won’t let us apply. I won’t ever try with this place again, their treatment has really hurt and offended me and I’m still considering whether or not I’m going to put in a complaint with the ombudsman.

Service was good. Thanks