Do not buy from this company Great promises from customer services, but don’t expect what they say. Three delivery dates discussed, non executed. Really really poor. Do not buy from this company. Amaz... Voir plus
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Lisez les avis des autres
Extremely well made product, like the dividers inside well thought threw with the extra slots in bottom of drawer to stop the dividers bowing out, also gone for a good gauge steel not flimsy like... Voir plus
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L'entreprise a répondu
The communication from ToughBox was excellent they made sure someone would be there to take delivery. I'm really pleased with my ToughBox it's very robust and well made. The colours make it stand out,... Voir plus
À propos de l'entreprise
À propos de TUFFBOXES
Écrit par l'entreprise
TUFFBOXES LIMITED is a proudly independent British manufacturer specialising in high-quality security solutions, industrial furniture, and robust storage systems for vehicles, workplaces, homes Established in 1970, we’ve been manufacturing in Britain for over 50 years. Operating from our dedicated facility in Oldham, North West England ideally placed to service the United Kingdom. With our own design team we innovate and provide solutions enhancing security and productivity in the workplace and at home.
Our products benefit from being manufactured in the UK from our dedicated, modern manufacturing facility with a long standing highly trained workforce. From tool storage, site boxes, secure bike lockers and workplace storage, TUFFBOX is trusted across industries for innovation, durability, and dependable British-made protection.
Coordonnées de contact
Tweedale Way, OL9 8EH, Oldham, Royaume-Uni
- 0845 313 2752
- info@tuffboxes.co.uk
- tuffboxes.co.uk
4,3
Excellent
174 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 70 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de TUFFBOXES
Thank you for your feedback! We’re pleased to hear the ordering process was smooth and straightforward. We appreciate your support and hope you enjoy your purchase.
Great customer service
Great customer service, I was told when it was coming and it arrived as I was told.
7 mai 2026
Réponse de TUFFBOXES
Thank you for the great feedback! We’re delighted everything went to plan and that you were kept informed throughout the process. We really appreciate your support and taking the time to leave a review.
Tuffboxes bike shed - amazing product + amazing service
Not one for often leaving reviews unless very good or very bad! But have to say my experience of Tuffboxes was exemplary.
Firstly the product is amazing - well designed, easy to put together (took me just over an hour - a million times easier than the competitors), looks great and was a much better size than the alternatives out there (I had a small space and needed something that fitted perfectly)
Then there was the service - Jayne and Matt were both phenomenal! Really quick delivery, very personal service (a proper person to talk to and arrange things) and couldn’t have helped more when I needed some support with delivery logistics.
Cannot recommend them highly enough - literally incredible.
13 mai 2026
Réponse de TUFFBOXES
Thank you for such an incredible review! It means a lot that you took the time to share your experience. We’re delighted to hear the product was the right fit for your space and that the assembly process was straightforward. We’ll also make sure Jayne and Matt see your kind comments—they’ll be thrilled. Thank you again for your support and recommendation!
Excellent cycle locker
Excellent cycle locker - robustly made and easy to assemble.
Quick delivery and helpful staff.
6 avril 2026
Réponse de TUFFBOXES
Thank you for the great review! We’re delighted to hear everything went smoothly and that you’re happy with your purchase. We really appreciate your support and kind words about the team.
Delivery has let you down
Delivery has let you down, delivery time between 09:00 and 13:00. Waiting around all day when I have things to do. Yes we are all busy.
1 mai 2026
Réponse de TUFFBOXES
Thank you for your feedback. We completely understand how frustrating it can be having to wait around for a delivery. Unfortunately, once orders are with the courier, we don’t have control over their delivery schedules or exact arrival times. That said, we do appreciate your comments and understand your frustration.
Tuff bolt sliders not fit for purpose
I bought 2 of the Tuff bolt sliders
Awful things terrible design!!! There are internal bars in the roof of the box so as soon as something moves when your driving it caches the top and the draws don’t open! Useless in a moving vehicle. Tuff refused to do anything about it as apparently I’m the only person who’s ever had this problem.
30 avril 2026
Avis spontané
Réponse de TUFFBOXES
Thank you for your message, to add some material facts, you ordered 2 off Volt sliders on the 23rd January 2026, on the 28th April 2026, 3 months later you raised a complaint on email complaining that the drawers were getting stuck in use and claimed that you weren’t overfilling them. On the day you raised complaint we responded back with the following
“The fact you have 2 and report problems with them would make me think you are potentially overloading them with weight or volume and hence experiencing the drawers fouling. Please can you send me some photos of your install. If you have access to the drawers I’d need to see a video of the drawers fouling please so I can assess your claim”
No photos or videos were received so we could assess your unique complaint, the only responses received were of a rude nature with the threat of resorting to leaving negative reviews. We would fully support any customer with genuine complaint.
Any drawer slider system has its limitation, if you overfill the sliders there is potential for the drawer system to foul but this is the same for any type of drawer.
great product great customer service…
great product great customer service and fast delivery
27 avril 2026
Réponse de TUFFBOXES
Thank you for the great review! We’re really pleased you were happy with the service and how quickly everything arrived. We truly appreciate your support!
Great Customer Service
The product I ordered was unavailable in the size ordered. Matt @ Tuffbox supplied the next size up at no extra charge. Rare good old fashioned customer service.
21 avril 2026
Avis spontané
Réponse de TUFFBOXES
Thank you for your kind feedback! I’m really glad I could get that sorted for you and make sure you still got what you needed. I appreciate you taking the time to share your experience—it means a lot.
Still not received lock box mega after…
Still not received lock box mega after nearly a week.
I will always give a lower rating when things are sent by FedEx as they are really bad in my area. Two attempted delivery's over two days with someone waiting in and all i get is a photo of the rear of the property Twice.
9 avril 2026
Réponse de TUFFBOXES
Thank you for your message — I understand how frustrating this situation must be, especially when you’ve been available for the deliveries.
I can confirm that we received your order on the 9th of April and dispatched it on the 13th. As we do not operate on Fridays or weekends, this is within our stated 3–5 working day dispatch timeframe.
We do use FedEx as our delivery partner; however, once the parcel has been handed over, delivery attempts and access to the property are managed directly by them and are outside of our control.
All very quick and straight forward
31 mars 2026
Réponse de TUFFBOXES
Thanks for the great feedback! Glad everything was quick and straightforward for you—really appreciate you taking the time to leave a review.
Great service and quality
Arrived before estimated delivery date. Great quality and great value compared with more familiar brands and what’s more it’s British.
29 mars 2026
Réponse de TUFFBOXES
Thank you for the great feedback! We’re really pleased it arrived ahead of schedule and that you’re happy with the quality and value. Your support for a British brand means a lot to us—thanks again for taking the time to share your experience.
Solid product
Solid product! Worth every penny.
Easy to construct and delivered promptly.
8 avril 2026
Avis spontané
Réponse de TUFFBOXES
Thank you for the great feedback! We’re delighted to hear you found it easy to put together and that it arrived promptly.
Perfect service and product is really…
Perfect service and product is really well made.
18 janvier 2026
Avis spontané
Réponse de TUFFBOXES
Thank you for your kind words! We’re really pleased you’re happy with both the service and the quality of the product. We appreciate your support!
Good value and quality
Good value and quality. Kept updated throughout the process. Thank you
.
24 mars 2026
Réponse de TUFFBOXES
Thank you for your feedback! We’re glad you’re happy with the value and quality. We really appreciate your support!
Very helpful and friendly service and…
Very helpful and friendly service and the product was better than expected
16 mars 2026
Réponse de TUFFBOXES
Thank you for the lovely feedback! We’re really pleased you found the service helpful and friendly, and that the product exceeded your expectations. We truly appreciate your support!
The vault is amazing well worth the…
The vault is amazing well worth the price fits all me tools in perfecto
6 mars 2026
Réponse de TUFFBOXES
Thank you for the great feedback! We’re delighted to hear you’re so pleased with the vault and that it’s doing the job perfectly for your tools. It’s great to know you feel it’s worth the price—thanks again for your support!
High cost phone number and poor service
We had been told that a delivery was due the next two days and someone needed to be in. Waited two days and no delivery. Friday was the second day and when I phoned the company, I found that they only worked Monday to Thursday. I contacted them on the Monday and they told me that it had been delivered and signed for. Fortunately for me they where wrong and it was delivered later that day.
I thought it would be nice to let them know, so I called them with the details. Only to find that I was paying for the privilege, the 0845 number they gave me was a £1 a minute. Total cost to my bill £6.
9 mars 2026
Avis spontané
Todo
Todo, el envío, la seriedad, la calidad de mi caja, es inmensa creo que la dejar como casa, fácil le cabe cocina, comedor baño y dos cuartos, si compro otra ya tengo espacio para la piscina y la cancha de tenis 🤣🤣🤣 increíble, bellos acabados, exelente presentación gran diseño robusta t fuerte, ahora le instalaré cámara, GPS y sistema de alarma
25 février 2026
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