I spoke with George from customer service regarding my energy account, and he was very helpful throughout the process. He clearly explained my options and helped me find a good balance between getti... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
When I left Tulo to go to another supplier with a cheaper fixed rate, there was an issue with the final meter reading and Tulo were excellent sorting this. Excellent customer service. I would not have... Voir plus
online service Theon line service was very good and Gemma was a great help and sorted out my questions quickly and efficiently in all a very pleasant experience thanks to Gemma
Absolutely brilliant company. No hassle, easy support, and low tariffs. Unfortunately I have had to switch but only due to getting an electric car and them not offering an EV tariff currently. Hopeful... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Tulo, we know that managing your energy can feel complicated and overwhelming. That's why we strive to make our service as simple and straightforward as possible, so you can focus on what matters most to you without it costing the world. With Tulo, you can expect clear and transparent pricing, with no hidden fees or surprise charges. Our user-friendly platform allows you to easily manage your account and track your energy usage, so you can make informed decisions about your home energy.
Coordonnées de contact
Vinegar House, 39 Foregate Street, WR1 1DJ, Worcester, Royaume-Uni
- 0333 0165 542
- help@tulo.energy
- tulo.energy
4,6
Excellent
762 avis
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Speedy response to assistance request
Had hassles getting back closing balance from old supplier. TULO were incredibly quick to reply by email to the query I had about opening and closing readings - thank you!
24 juillet 2025
Avis spontané
Very quick response and very helpful:)
25 juillet 2025
Avis spontané
I had no issues switching over
I had no issues switching over, in fact it was very quick. Would recommend.
15 juillet 2025
Avis spontané
Garbage website with a complex logon…
Garbage website with a complex logon that isn't working. I'm getting multiple codes but still can't get in. Total rubbish. Should have stuck to a proper supplier.
20 juillet 2025
Avis spontané
Réponse : Tulo Energy
Hi Ben A, Sorry to hear you're having trouble. Please email help@tulo.energy and in the subject state "1 Star Review - Ben A". I would fix these issues for you now but cannot identify your account as I only have your first name. We can get get these issues sorted for you quickly.
Scammers and thieves
Scammers and thieves! Only just switched to them and within 5 days of the switch date, they took £199 from my account by DD. No statementwas issued either, just stole my money. Electricity and gas are paid after they're used and not up front! I should have listened to reviews. I can hopefully still resign as I'm on the last day of the cooling period. Let's see if they will give me the money back! Fuming!
20 juillet 2025
Avis spontané
Réponse : Tulo Energy
What you’ve experienced is actually just your first agreed monthly Direct Debit. It’s all clearly outlined in our terms and conditions (the thing you clearly didn’t read, but accepted). As you’re still within your 14-day cooling-off period once you’re back with your original supplier, we’ll refund any credit owed faster than you can write your next one-star review for somewhere else.
The app doesn't work in the sense that…
The app doesn't work in the sense that it does not upload electricity meter readings. The website doesn't let me sign in because it never recognizes the code that it sends to my phone. A terrible start.
20 juillet 2025
Avis spontané
Réponse : Tulo Energy
Hi John, Sorry to hear you're having trouble. Please email help@tulo.energy and in the subject state "1 Star Review - John". I would fix these issues for you now but cannot identify your account as I only have your first name. We can get get these issues sorted for you quickly.
very helpfull and patient
very helpfull and patient. Explain everything clearly and detailed.
18 juillet 2025
Avis spontané
Easy to switch
Easy to switch. Prompt response to a query. All good so far. Rates seem competitive currently
16 juillet 2025
Avis spontané
Absolute conmen
Absolute conmen. Garbage of a company. I gave them my yearly usage, agreed a DD cost, after the cooling off period they demanded more. I offered to pay a yr in advance, they agreed but refused to lower DD. DO NOT SWITCH TO THIS COMPANY. I'll be demanding a refund for credit and also be switching as soon as I can.
26 juin 2025
Avis spontané
Réponse : Tulo Energy
Dear "Sallywetlegs" we can't seem to locate your account to comment but if you contact us at help@tulo.energy one of the team will be able to assist.
excellent flexible fast customer service
Their rates are very competitive. Their customer service is EXCELLENT, fast, personal and so very helpful and flexible. I'm vey senior and coudl not manage their security codes to enter my account. I told them and they immediately set me up in a different way that makes is very simple for me. Top marks for Tulo!
13 juillet 2025
Avis spontané
I've just switched to Tulo
I've just switched to Tulo to take advantage of their keen prices. The switch was completed in just 3 days. I've downloaded their app which is easy to negotiate and shows me the daily readings from my smart meters. Everything has gone very smoothly. Well done Tulo.
11 juillet 2025
Avis spontané
I made a couple mistakes when setting…
I made a couple mistakes when setting up my switch to Tulo Energy. Customer service has been very responsive sorting out my mess!
Glad I've decided to move to Tulo Energy.
Keep up the good service.
3 juillet 2025
Avis spontané
Really good customer service
Really good customer service, very quick to respond and helpful.
1 juillet 2025
Avis spontané
Gemma was lovely and helpful as I’m a…
Gemma was lovely and helpful as I’m a confused university student.
30 juin 2025
Avis spontané
good service no problems
29 juin 2025
Avis spontané
Great so far not been with them long…
Great so far not been with them long but so far so good
25 juin 2025
Avis spontané
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