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Since starting out back in the early 1990s, Turbo Diesel UK has grown to become one of the world’s leading independent specialists in the supply of turbochargers and diesel injection spare parts. From our head office in Ipswich, Suffolk, our experienced and friendly sales team serves both retail and trade customers on every continent. Our mission is simple: to offer the widest choice of original and high-quality turbos, injectors, pumps, sensors, valves and other aftermarket parts at always-competitive prices. Our online range covers practically every brand and model across both European and Asian passenger- and Light Commercial Vehicles (LCVs), as well as agricultural, construction, heavy duty, industrial, and marine applications. On our Tech Desk you can find guides and advice on issues like:
Turbo Diesel UK, Unit 1, The Drift, Woodbridge Road, Ipswich, Suffolk, IP4 4NS, Royaume-Uni
3,1
5 avis
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When you have your car at the mechanic, the only thing you don’t need is to pay for an item that is not compatible (asked in advance to make sure it fits). We sended back and still waiting for the refund back. Now apparently they are closed until 6th of may because of the bank holiday?! None answering the phone and none available on chat.
I spoke to Dave, and asked about the turbos they did, he was very helpful and explained what was on offer, I made my mind up and told them what I wanted, I had to wait for someone to call me to take the payment as only 1 person can. I was told that if I returned my old turbo I would get a refund of some of the money. They said all the details would be in the box to return it. I got my turbo but didn’t get a receipt and had to ask 3 or 4 times for them to send one. The mechanic came and fitted my turbo only for it to have a faulty actuator. Despite being in my first few weeks of purchase they said I needed to go through the 2 year warranty that was included, even though I’m entitled to a straight exchange. I was passed to the warranty company despite my contract been with these. The mechanic said if they send an actuator out he could fit within 30 mins but they are insisting I return the full turbo to be inspected by their mechanic because I could be using a mechanic that doesn’t have a clue and shouldn’t be touching iturbos even though he has just managed to take apart my engine take out the old turbo fit the new one and rebuild my engine at a cost of £600 and now they want me to pay it all again so they can inspect their faulty part through a warranty scheme and make sure the marks on the bolts haven’t moved or been tampered with, which the mechanic could supply multiple pictures and videos or live video calls of. I get that issues and mistakes occur but when it’s costing the customer £600 it’s not really a service I would bother using.
My experience was great. very good, helpful communication, found and confirmed the proper Borg Warner turbo for the Mini JCW and supplied it at a great price. They even sourced a fitting kit and supplied it all to the garage working on the vehicle.
Réponse : Turbo Diesel UK
Dear Nigel,
Thank you for your kind review, it was a pleasure working with you.
Best Regards
Dominic Hewing
Director
TDUK
Usually responded by email within an hour or two. Had a pair of very difficult to find Borg Warner Turbos for Volvo Marine engines when no one in the US could get them. Great price, and shipped right away. When FedEx lost the original shipment, they expressed another pair direct from DE and even handled the claim and refund. Andy & Jaana took great care of me. Highly recommend.
Réponse : Turbo Diesel UK
Dear William,
Thank you for leaving this positive review.
We do try to specialise in hard to find turbos.
We look forward to working with you in the future.
Best Regards
Dominic Hewing
Director
TDUK
items not in stock surprise. Not a good experience. Ordered a turbo and coming up that it is out of stock. Available the more expensive model. Asking for a full refund, let's see how long it will take to be reversed. however, the time is lost and the 5% bank commissions for the currency conversion are lost as well.
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