Very good experience ; they did a good job handling a tricky situation with an accidentally refused delivery. Nickie was very helpful

Prompt delivery.

We ordered the siena cot bed when our eldest was born and recently took it out of storage to use in the nursery for our second. Sadly I’d put all the hardware somewhere so safe that I couldn’t find it… After turning our entire house and everything upside down I thought I’d check online to see if you could buy replacements. After a fruitless search my last glimmer of hope was to email customer support directly and within 24 hours Nickie had located the parts I was missing and sent them out completely free of charge straight away. Panic over, cot assembled, hormonal pregnant wife happy.
The cot itself is still as sturdy as when it first went up in 2021 so I am confident it will see through many more years of use

Bought a cot bed from their website, it arrived 5 days later - damaged. The box was broken and had tyre tracks on it, you could see that it had been run over by fork lift or something similar. Not surprisingly, the contents inside were broken too. Had the delivery driver rang the bell and not just dropped off the boxes in the drive and quickly disappeared, we would have refused to accept the delivery of this.

I contacted the company immediately and sent photos to show them how the cot was delivered. No response. Tried to call the next day, couldn't get through so sent another email marking it urgent. Another 24 hours went by, still no response, so phoned again. Spoke to customer service person that was clearly not bothered, did not even offer as much as apology just said they would send another one out. I told them we'd already bought one from elsewhere as we needed it urgently and could not get response from them for 2 days. She said 'no problem', will arrange for collection tomorrow.

No collection took place and no one got in contact to arrange this, so more chasing necessary to get rid of these huge boxes that we are currently storing for them and to get the money back.

I would not recommend this company and would never shop here again.

Exactly as described. Arrived on time. Thank you!

Great customer service from Nickie dealt with and resolved issue with damaged product promptly and received new item the following day. Kept informed throughout process and collection arranged for damaged goods. Overall great service. Thank you.

Was given a delivery time between eight and six on Friday, which did not turn up and had no correspondence. Email customer services and did not get a reply. Item just turned up on Monday.
Still no reply from customer services

The wardrobe is lovely however has a few marks and an area on the front where it hasn’t been moulded properly. The main issue is the instructions! They are in tiny boxes rather than per page, so you cannot see clearly which way round each piece should be and have to guess. The middle shelves are shown as having all four corners cut out when only one side is. We had to take it all apart and redo it as we put them in backwards having to guess which way round they should be. This needs fixing ASAP!

Lovely item. Quick delivery.

After an extremely stressful experience, I feel I have to share this.

We ordered a Verona cot in preparation for our first baby, who is due now. What should have been an exciting time preparing the nursery turned into weeks of frustration and repeated issues.

The initial cot had faulty drawer ball bearings. The replacement then arrived with missing instructions, bolts and screws, and panels that were scratched and clearly previously returned. Further replacements arrived heavily damaged, with dents, splintered wood, split timber and exposed screws. On one occasion, a panel even had a piece of wood that had been glued back on.

In total, we received six separate cots or replacement parts and were advised at one stage to combine parts from multiple deliveries to make one complete cot. We experienced missed dispatches, incorrect courier information, long delivery windows requiring days off work, and extended periods on hold trying to resolve the situation.

Despite assurances that items would be manager quality-checked, we repeatedly received incorrect or damaged panels. With our baby due, we were left attempting to piece together usable parts just to complete the nursery.

We have now returned the cot for a full refund.

I appreciate that issues can happen, but the scale and repetition of problems, along with the inconvenience caused at such an important time for our family, has been extremely disappointing.

I would strongly encourage improvements in quality control and communication to prevent other families experiencing similar stress.

Very good website with good items at reasonable prices. I haven’t seen the cot assembled yet as our granddaughter hasn’t yet been born
However I will be using this website again when our daughter has her first baby in August

We brought the nova seat package - it’s AWFUL the newborn chair is practically vertical and you need help putting the baby in(one hand to hold the baby in place and two hands to put the buckle together , the baby HATES IT, she is suspended in mid air. Another terrible feature is that you can’t fold this away, it has to be out the whole time and takes up a lot of room

This is very expensive compared to other brands so I assumed it would be similar but it’s actually terrible. I should have done more research m

I do think tutti have some really nice bits and other things they do well,,,, it just isn’t highchairs

Nickie from the customer support team was extremely helpful. She responded swiftly to my enquiry and made sure to give me updates along the way.

The chair I received is not the chair pictured on the website.

The chair shown on the website does not have any joints - it is built in one piece and only requires you to attach the rockers.

The chair that arrived needs the arms, base, back and rockers assembling. The additional joints means that the chair creaks and clicks which is not what you need in the middle of the night.

I specifically chose this chair due to the build shown on the website and the fact it would be sturdy.

Also the material for the chair back has some kind of firm lining that crinkles like plastic as you rock back and forth.

I’m disappointed and don’t understand why I didn’t
get the product displayed on the websit

Really frustrating experience with Tutti Bambini customer service.

My rocking chair developed a loud squeaking/creaking noise when rocking—not exactly ideal when you’re trying to get a baby to sleep. I understood that the chair was still under warranty so got in touch with the customer service team.

It started off well—they were polite and said they’d send a replacement part within a few days. But nothing arrived, and after chasing multiple times over a couple of months, the story kept changing. First it was delayed stock, then confusion over the model, and eventually they said they don’t have the parts at all. I was basically left where I started, despite being told early on that it would be sorted.

Customer service was friendly, but not very reliable. For the price of their products, I expected a lot better.

I bought my toddlers cot bed a couple of years ago and it’s extremely sturdy. I recently needed replacement parts for it as the wooden slats were damaged due to water damage in his room. I contacted the company and Casandra was the customer support advisor that I spoke to. The service I received was extremely helpful, communication was great and I received the spare parts I needed without any issues.

I ordered a cot bed from Tutti Bambini through Tesco and the experience has been an absolute nightmare from start to finish.

Firstly, I requested a return through the Tesco app, which was completely useless and achieved nothing. I then had to chase everything myself by emailing and calling Tutti Bambini directly just to arrange a collection.

They booked their courier (DX), who expect you to be available between 8am–6pm with no collection time slot, which is completely unreasonable. I’m pregnant and unable to lift the cot bed boxes myself, so I clearly provided instructions for the courier to collect from the alleyway. Despite this, the driver ignored the instructions entirely and knocked on my door instead.

To make matters worse, when I called DX, I spoke to someone who was incredibly rude and unhelpful. They simply said they’d come back the next day — again within the same ridiculous 10-hour window.

Eventually the boxes were collected, but I am STILL waiting for my refund. I called Tutti Bambini and was told it would be actioned immediately and I should wait 3–5 working days. Nothing happened. I called again and was then told only a manager can process refunds and it would be done that day.

That was THREE WEEKS AGO.

Still no refund.

This company is completely disorganised, unprofessional, and clearly doesn’t care once they have your money. Do not order from Tutti Bambini, and definitely don’t order through a third party unless you want a stressful return process and to be left chasing your own refund for weeks.

Absolutely shocking service.

We ordered the Kuba cotbed, unfortunately the wrong one got sent through which we didn’t see until a few days later however, when I called in and spoke to Nickie she immediately arranged for the delivery of the correct cot and our the wrong one got picked up all within 24hrs. We are very grateful to Nickie for turning it around so quickly for us. Furniture no doubt is amazing!!

Excellent customer service from Nickie!
We bought a Noah nursing chair for our first born back in 2023 and lost the rocking chair screws in a move. After searching high and low & trying to source replacements, I called up customer services to explain the issue, Nickie got back to me within a day & said that she'd asked the warehouse to post us out some replacement bolts. An excellent experience overall, and really appreciative that they could help.

A resolution to an issue was resolved very fast by Vickie, clear and precise with the action / next steps.
Highly recommended, quality product and service.