A Warning to Businesses: Our Platform Was Removed Without Notice
As a B2B organisation, we would not normally publish a review of this nature. However, the severity of TV App Builder’s actions has left us with no choice. We feel a responsibility to ensure other businesses make informed decisions based on how this company operates.
From a business standpoint, our experience with TV App Builder has been deeply concerning and unlike anything we have encountered before.
Over the past four months, we have invested significant time and effort into building our platform, onboarding artists, and developing relationships with bands, promoters, and production companies. At the time our channel was removed, we had multiple artists actively listed, with real work, time, and commercial opportunity invested into the platform.
A critical issue arose where paid content was left openly accessible for nearly two months. We informed TV App Builder as soon as we became aware. This exposed both our business and the intellectual property of the artists we represent. This was not a minor technical fault, but a serious security concern.
We raised this repeatedly over an extended period, including 587 support messages, in an effort to have the issue resolved. These messages were not excessive contact; they were the result of ongoing attempts to obtain support where none was being effectively delivered. Being told that other clients required attention does not negate responsibility, nor does affordability excuse a lack of professionalism.
Despite the severity and duration of the issue, it remained unresolved. We made it clear that we would need to re-evaluate our initial 5-star review if the issues were not addressed. Following this, our channel was removed from the platform without warning and without explanation, despite further attempts from us to seek clarity.
This action has had immediate consequences. We are now in the position of informing multiple artists that the platform they were contributing to has been taken down, effectively dismantling months of work and progress.
It is also important to note that imagery associated with our platform has been used on TV App Builder’s sales materials without our permission.
We would expect a far higher level of professionalism, communication, and accountability from any company operating in this space, particularly when dealing with paid content and third-party intellectual property.
Based on our experience, we would not recommend TV App Builder to other businesses. We would strongly advise any current or prospective users to carefully consider their position and approach when dealing with this company.
This situation represents a serious breakdown in service, responsibility, and trust.
You also have the original review on your sales page. Please remove it immediately as it no longer reflects our view of your company.








