Problems with non-English Keyboard - Poor Customer Service
I use an Italian keyboard, as I regularly write in Italian, and chose Typiq because it claims to support the Italian layout. I found that the on-screen Italian keyboard was correctly shown. However, when the course reaches the right little finger, Typiq asked me to type ';' at the key which, on an Italian keyboard, is 'ò'. To type ';' on my physical Italian keyboard I have to press Shift + ',', so Typiq was teaching me the wrong key. The exercise should have asked for 'ò' at that position. I imagine that there would be the same problem with the other keys, which differ from an English layout, but was not able to get that far. I emailed Typiq Support to raise the issue, and did not even receive an acknowledgement. As the App is of no use to me, I have emailed Typiq Support again to request a refund. Once again, I have I have not even received an acknowledgement. I was surprised, therefore, to receive an email today from Typiq Support, not responding to either email, but requesting a review! I have given the App two stars instead of one, because I think that it could be good if the non-English keyboard bug were resolved and Support were to reply to emails. In such a case, I would certainly use it again, and probably be able to give a much better review.

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