Tysew Avis 

In 2019 I bought a straight stitch plate, but the one sent was the wrong one. However, having contacted them about a replacement, Covid then hit us and everywhere was in lockdown. I put the project to one side and forgot all about it.
I recently found it again, along with the wrong straight stitch plate. Luckily I had kept the original receipt. I got back in contact with the retailer and liaised with Jalpa directly, who was able to resolve the issue straight away. Great service.

Great customer service. They had everything we needed plus more. Very friendly and helpful. I would recommend this place for anyone who needs sewing materials of any kind.

Very experienced and good people. They have best machines with great engineer Talha.

The friendly staff and their knowledge of all machines made our visit enjoyable

I been to the tysew shop today and received fantastic service. The engineer helped me on the spot to fix my machine.

Absolutely fantastic service, I would 100% recommend speaking to Jalpa, her customer service was exceptional and she was so helpful over the phone when I ordered my Juki Lockstitch machine. I needed my machine quite urgently and she went out of her way to get a machine assembled to a pellet and sent out for next day delivery! My machine arrived by lunchtime the next day and came fully set up and ready to use and packaged with a bottle of Oil and few packs of needles. A very reliable and knowledgeable company.

I had a few problems which marred the enjoyment of receiving a new machine, however the matter has finally now been resolved so I have updated my review

Absolutely fantastic company ordered machine late Tuesday was with us next day superb machine and staff was kind friendly and helpful 5 star rating would recommended this company to anyone looking to purchase a machine or accessories

Excellent customer service! Cannot fault Tysew they were so efficient and accommodating.

Plus the machine is excellent!

Great customer service, quick delivery and I’m very happy with my Janome air thread Overlocker I got from Tysew. Recommend.

Made to feel very welcome. Good family run business to meet the needs of industrial professionals and domestic beginners. Customer loyalty with discount on purchases after purchasing a machine. Hopefully many more good experiences to come. Keep up the good work!

Great service and products arrive in perfect working condition. Highly recommended

Very fast delivery. Amazing service. I would give 100 stars. Thank you.

I bought my son a juki sewing machine and table from tysew, as he in fashion university in London, he does a lot of work in his accommodation, and this juki is great, and the after care what tysew is very good,any problems my son has tysew do a video call to one of their technicians, and rajj the sales lady is great, I am very pleased with tysew, Mr John Phillips

Very helpful, knowledgeable and polite, (Jalpa) and delivery was very fast. And a great product.

after buying a cylinder arm machine I have had the best customer service from Tysew. Raj is friendly ready to help with anything you are unsure of or need help with. Its a massive confidence in the company when they deliver such aftercare. I am extremely happy with my machine and the service Tysew have provided and I feel sure they will continue to help me if i ever need it .a big thank you from me

Just to say a very BIG THANK YOU! to Tysew for their speedy solution to the problem we had. My wife and I appreciated their very fast action in this matter - the resolution came a day early! Technical and Sales Staff were friendly and accommodating and provided a solution to our problem on the spot.
Many thanks for their help and excellent customer service!

I think one important measure of customer service is how a company resolves challenges. I hadn't heard of Tysew when I went searching for a sewing machine for my wife. I stumbled across them in a Google search and was persuaded by the price point to try the company out. When my wife opened the sewing machine on Christmas day, it fell short of our expectations. I called Tysew once they'd reopened after Christmas and spoke with Alex. The manner in which he dealt with our complaint was textbook. He was calm, empathetic and accommodating. He took the feedback onboard and even edited something in the product description on the website following our feedback. While on the phone, Alex arranged for the item to be collected by a courier the same day. He also provided some useful advice on which machines to choose. It reminded me that when you're shopping online you miss out on useful interactions like this. With Alex's help, I chose a new sewing machine and Alex arranged free next-day delivery. It arrived over breakfast. So, in less than 24 hours and as a result of a 10-minute phone call the matter was resolved, one item was collected and another was delivered. And my wife is delighted with the new sewing machine. I can't speak highly enough of the service we received.

This is one of the best companies l have delt with for price, efficiency , friendliness and found Jalpa and Raj excellent in helping me deal with a problem from DPD on delivering my machine , l cannot thank them enough for their help l would recommend this company to everyone as it was a pleasure to deal with them