Direct Line Insurance Group Plc Avis 

I got the best quote from Direct Line so insured my car with them. Less than a month later I needed to switch to another vehicle, not a problem with Direct Line. I went through their very easy to use online service and completed the deal in no time at all. Due to a major engine malfunction I had to change cars again - this after ONE WEEK..I expected to be bawled out/declined or worse......not a bit of it. Their online services got me covered within minutes - a great company, competitive, professional and a pleasure to do business with. I highly recommend you give them an opportunity to quote you - they are brilliant.

Both my hubby and I had our Car insurances with Direct Line. They advised us every renewal time that as we had a “multi car policy” we were saving loads of money ( yeah right!).
We looked online after speaking to our neighbour about a multi car policy with Admiral, to insure our 3 vehicles Admiral, for the same cover were £500 per annum cheaper!!!
We were in the unfortunate position of having an intoxicated high ( not on life) moron write of my Car and Direct Line were awful to deal with.
Directline’s final INSULT after years of loyal custom was to charge nearly £100 to cancel 2 policies ( luckily mine was just up for renewal)
My hubby emailed a complaint to the CEO ( think it must stand for “COMPANIES ENTERTAINMENT OFFICER” Lol who passed it to one of her “minions” who subsequently advised my husband “ there is nothing we can do?”.
Not content with ripping their loyal customers off for years with their so called “invisibility cloak multi car policy) their greed prevailed right to the end!
Directline ..... At least Robin Hood had the decency to wear a mask when robbing people!!
So as the title of this review states if you’re thinking about choosing this Company THINK AGAIN!

Do not under any circumstances buy travel insurance from Direct Line. Not only will they leave your family member rotting in a foreign hospital, they will drive you mad with their Kafka style “computer says No”. Also every time you call their emergency line you get a different person in a different call centre. I came to the conclusion that they have a deliberate policy of dragging their feet so you are forced - as we were - to take matters into our own hands, pay upfront for repatriation and hope to get reimbursed later.

I always do the price comparison on insurance and as an after thought checked Direct Line last year. They where best price and cover by far.

Guess what after a year they've nailed it again and offer the best value. Not only that when I added another driver there was no dreaded 'admin charge' (other companies take note)

The customer service is excellent so I'm giving 5 stars.

Direct Line exceeded my expectations and that is a rare thing these days.

Sorry to anyone that reads this unfortunately Direct line should never get 1 star but it doesn’t let me move on without marking it . Got to be one of the worst companies for communication with customers and got to be the worst for the customer to contact Direct line . Just shy of 2 weeks to get a large hole in my roof repaired mostly due to the lies that they tell you for example they didn’t have a contractor to do the work but never both to tell me then after I called them they said they would call me back at 14.00 then they called me at 16.00 and said they had sorted it now there was no problem. I contacted the contractor who said he hasn’t been busy and was only given the job at 16.15 the same day of my conversation with Direct line ( coincidence) more like oh dear I forgot the customer . It has taken all day to talk to someone at Direct line and that’s from 09.00 till 17.30 and still no one will give any answers . And still no roof fixed so my advice is to STAY AWAY FROM DIRECT LINE IF YOU VALUE YOUR HOUSE.