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Uchiha Store For Anime Merch Like Never Before.
71-75 Shelton Street Covent Garden London WC2H 9JQ, WC2H 9JQ, London, Royaume-Uni
3,3
4 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
What a great gift for christmas, the watch is a really good quality and not too expensive, it arrived at the time they indicated me, not damaged, the compagnie is really caring for their customers.
Thank you very much my brothers will be really happy (and all the members of my family say that the watches is incredible
Absolute worst online store I have ever come into contact with, it took over a month to be delivered and on top of that the product was terrible, when returning they try to make you pay for the label even though they advertise on their website that they send one.
Absolute scam, do not buy!
Réponse de Uchihastore
Hi Muhammad,
We couldn’t find any order placed under your name or email in our system. Could you please contact us directly at support@uchihastore.com so we can investigate this for you?
We’d also like to clarify that we never charge customers for return labels when the issue is caused by us — in such cases, we cover the full return cost or even offer customers the option to keep the item for free as a gesture of goodwill.
We take customer satisfaction very seriously and would be happy to assist you personally once we can locate
They sent me a product unwrapped and it got damaged on the way. Not only was it not stainless steel ( more like aluminum). And it just had plastic and tap for wrapping. They ghosted me when I requested a refund.
Réponse de Uchihastore
Hello Mac,
We’re truly sorry to hear about your experience. Unfortunately, shipping damage can sometimes occur during transit, and since local courier services differ from one country to another, this is sadly beyond our full control.
That said, whenever a product arrives damaged, we always take full responsibility and issue an immediate refund or replacement. In your case, we even asked you to keep the item and still processed a full refund on March 22, a full week before this review was posted.
Regarding the material, based on the photos you provided, we confirmed that the item was indeed stainless steel. The thickness and density can vary slightly between designs, which might have caused some misunderstanding.
We always do our best to resolve any issue in a fair and timely manner, and it’s unfortunate that our sincere efforts — including providing a full refund and allowing you to keep the product — didn’t meet your expectations.
Our goal is always to ensure every customer has a positive experience, and we hope you’ll consider updating your review to reflect the resolution you received.
I love uchiha store. Amazing price for an amazing products. Items was delivered on time and what I saw on the website was what I got when my items arrived it's really good. I've always enjoyed online shopping at uchiha store and I recommend this company. After visiting several websites finally I found many beautiful clothes on this website.
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