Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Customer satisfaction is our top priority. Please contact us if you have any problems. We will try best to resolve any issue for you.
Royaume-Uni
2,3
14 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Uision
Dear customer,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Customer Service Team
Easy to navigate and place orders, will see once I receive my delivery. If I will order again.
Item bought with quick postage and nothing has arrived. Cheap chinese rubbish.
I want my refund plz
Réponse : Uision
Hi, we’re sorry to hear that you haven’t received your item. We’d be happy to look into this and assist you with the issue.
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used when placing the order? Once we have this information, we’ll be able to check the order details and assist you further regarding the delivery or refund.
I bought the eye tightening cream and after multiple uses it hasn’t made a single difference to my appearance . It’s a complete sham
Réponse : Uision
Hi Andy, we’re really sorry to hear that you haven’t seen the results you expected. We understand how disappointing that can be.
Results can vary from person to person depending on skin type and consistency of use, but your feedback is very important to us. We will report this to our customer service team right away so they can look into your experience further. Please note that we will contact you via email you left in the order.
Purchased 3 eye creams 24/12-25. Got confirmation email - nothing arrived. Tracker says never left factory.
Réponse : Uision
hi tessawessa, We are sorry to hear that you are not recevied the package yet. According to the footer of the website, total time will be 10-18 working days, processing time and Delivery time.
Could you please provide your order number or the name of the recipient, other informations?
Ordered and havnt recived ordeted of fb have see about refund now scam git email tried email back.it dont work
Réponse : Uision
hi AMANDA , We are sorry to hear that you are not recevied the package yet. Sorry for the delay in reply, we have just returned from vacation.
Could you please provide your order number or the name of the recipient, other informations?
Do not buy from this company,thankfully I paid with PayPal, never received my order.Avoid,Scam.
Réponse : Uision
hi William , We are sorry to hear that you are not recevied the package yet. Sorry for the delay in reply, we have just returned from vacation.
Could you please provide your order number or the name of the recipient, other informations?
Recieved an email after ordering then nothing. Website now doesn't exist so will be putting a claim for fraud at my bank and getting my money back
Réponse : Uision
Hi Hayley , this is our site https://www.uision.co.uk/, please you check check again?
The trustpilot account “Hayley Brooksbank
” is the only information we can see here. Could you please provide more informations to help us?
Best regards
Réponse : Uision
hi Bla , Sorry for the delay in reply, we have just returned from vacation. this is our site https://www.uision.co.uk/, please you check check again? We are a real and can be trusted shopping site. For any problem you have met, we will help you to solve it try our best.
Could you please provide your order number or the name of the recipient, other informations?
I was not happy with their dishcloth mop. However their customer service is excellent and they have refunded my payment.
Réponse : Uision
Hi Elizabeth , We strive to make quality items that meet and exceed customer expectations and are sorry to learn that your experience wasn't positive.
The trustpilot account “Elizabeth Graham
” is the only information we can see here. Could you please provide more informations to help us?
Best regards
I. Have. Ordered. Items.+ paid. For. Items. + messaged uision . For. 3. Days. But. They. Have. Not. Answered. ANY . Of. My. Requests. To. Reply. To. Me. About. My. Orders . + trustpilot. Seem. To. Be. Saying. They. Don't. Know. Them .as. they. .trustpilot. ? Don't. Seem. To. Want. To know ? Probably. Sticking. Up. For. Them. ???
Réponse : Uision
Hi Terry , Usually, there will be a system notification email after the order is successfully placed. If you did not receive the email, please check if there are any email from "clientplus" with your spam box or junk folder. That's the emails system we are uesing. Please don't worry.
The trustpilot account “Terry Bryan
” is the only information we can see here. Could you please provide more informations to help us?
Best regards
Total CON
Paid no confirmation email
No response to my emails
Refunded by the bank
Lesson learnt don’t buy stuff on Facebook
AVOID!
Réponse : Uision
Hi Carolyn , Sorry for the delay in reply, we have just returned from vacation. Usually, there will be a system notification email after the order is successfully placed. If you did not receive the email, please check if there are any email from "clientplus" with your spam box or junk folder.
The trustpilot account “Carolyn Gray
” is the only information we can see here. Could you please provide more informations to help us?
Best regards
Ordered product November 2025. Nothing arrived. I ensured then end December and they said it was being dispatched. They sent me a tracker which looked very unofficial.
The teacher stated the item was delivered 7 Dec 2025 but they told me it was dispatched end Dec.
Item never received. I have demanded a refund and will charge a fraud claim via my bank.
Réponse : Uision
Hi Rebecca ,We are sorry to hear that you are not satisfied with service. We will improve everything you mentioned.
Could you please provide more informations to help us find your order?
Best regards
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
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En savoir plus sur le parcours des avis sur Trustpilot.
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Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.
