Electronic Partners Avis 2 059

I have had months of back and forth trying to get an amp I sent in fixed. I sent it to EP with a clear description of the fault and after paying for the repair, the amp arrived back only to immediately display the exact issue I sent it in for. I sent it back in to get fixed only to be told that this is now a separate repair and I would need to be charged an additional £130. When I pointed out that this is in effect charging me twice over for a single repair, EP responded by just saying that this doesn’t count at a warranty repair since the “new” fault (it’s not a new fault, it’s the fault I sent the amp in to get addressed) isn’t with what was previously worked on. This is a ridiculous point to make, of course it’s not to do with the initial work, you misdiagnosed the issue and then clearly had a sufficiently lax quality control process that you sent back an unfixed item thinking you’d fixed it.

In addition to all of that, after paying a new invoice the amp was mistakenly returned to me before more repairs had been carried out (losing another week or so in the process). While I was refunded for that invoice, EP seem to think this is the limit of their obligations to resolve the numerous issues displayed through this process. Furthermore, upon the amp’s eventual return to EP, they seem to have got it lost in their system for a few weeks until I chased them and asked for the status of the repair.

This has been the worst customer service experience I’ve ever had. After all the above, EP have shown no accountability or willingness to resolve this situation. I’m now being asked to pay another invoice for another repair, which I am forced to do since the time this has taken means that I have no other chance of having my amp fixed and returned before the festive break.

I have made a complaint but haven’t received any details on how it is being handled and addressed. As I’ve said in my ticket with you, if no meaningful progress is made on this then I will have to escalate this with EP’s trade association and waste more of my time pursuing that.

I am at my wits’ end with EP. I cannot recommend this company in good conscience and would advise anyone thinking about using them to think long and hard about it first.

PS I forgot to mention that the only other attempt EP made to resolve the issues above was to offer to waive postage on the return of the amp, which is quite frankly insulting inadequate.

excellent service, reasonable rates, and superb communication

Great service Kept up to date with everything that was going on with the equipment and sent back promptly in my opinion I would definitely use them again.

I was hoping to get a repair job on my tablet that has a cracked screen but otherwise fully functional. I provided full details of make and model, plus photo of damage, and received a quote that seemed reasonable, so I sent my device.
However, they told me they could not repair my device because they couldn't get the parts. That meant paying the cost of returning the device or letting them dispose of it.
I am very disappointed. Surely good practice would be to check they could get the parts beforehand, rather than make the customer waste time and money on carriage there and back!

Did what they say on the packet. nice job done.

Simple, easy to follow process from requesting estimate right through to receiving the repaired item. A bonus was that the actual repair quote (£107) was less than the original estimate (£145), and all within a timescale of 14 days! Would certainly recommend and definitely use again if needed. Excellent service.

An outstanding Repair Service that was highly efficient with great customer care. I would highly recommend this service.

A really excellent service. The company were great at keeping us informed via email about about where they were with the repair of our Denon Ceon CD player - 'We've received your item','it's undergoing assessment','this what we found and here's our estimate of repair', and so it went. We recieved the item back, it worked perfectly, was cleaned too, and looked like brand new again.

Recently sent my son's Nintendo switch for a charging port repair, handled with care fixed new charging port and got the job done happy days, communication was great and repair was timely..pricing really transparent for the repair, a little more expensive than highstreet pricing but really trustworthy in getting the job done so no quarms (marginal). Only part I didn't see transparent was the delivery costs added for my return, but the free initial postage via royal mail to send parcel off does I suppose outweigh this. Overall really happy 😁

We’ve had our system still not fixed under the guise of waiting for parts which has been over 3 weeks. When we called to find out more information, the “engineer” just cut the call in the middle of our genuine expression of the frustration being experienced!

I have a Cannon BHC 120 cooker hood which is probably 20 years old. The lights haven’t worked for maybe ten of those years. I looked at buying a new one and they don’t exist anymore, but the cheapest alternative would be £890 +. So I called in NAC Domestic Appliances who attended on time and diagnosed a faulty transformer and printed circuit board. They tried to find one but unsurprisingly they’re out of production. £96 for the visit. They said if I could find the parts they would come back and fit them for free. The engineer said it was a really high quality hood and you can’t get them anymore. So I searched the internet (and rang my brother - an engineer), who suggested the PCB could be repaired. Back to the internet and I found the transformer available on Ransom Spares (aptly named - they charged £98 but then it is an original). The real find was Electronic Partners. They promised they can repair PCB’s. I don’t know if they’re a clearance house for various electricians but heyho. They sent me a postage label and asked the details. Off it went, then they asked me for the control panel as well (for testing) and then diagnosed the problem and estimated £108. I got it back a week later. They’d replaced the triacs apparently. NAC re attended today and pieced it back together (as they said - for free). It now works as if it were new. Just need to give it a polish now!

Great thorough repair+service, - Expensive !

Quick response and repair delt with quickly and efficiently, recommend

Very bad experience send my son pd2 just to check the hdmi adaptor they told me 20 then end up adking me 48 pounds I said no then I had to pay 20 pounds for nothing just to get it back total rip off

I only enquired about a repair but never sent the item.
I’m now getting and invoice for£27.57 for the “repair” that was never done.
I will be contacting the fraud police if this false invoice is not withdrawn.

Very easy to deal with as they offer a door to door pickup/return delivery. Came back like a new machine.
My only criticism is that the invoice and payment could be done more smoothly and quicker.

Very happy indeed with the whole process from first to last and the amp came back sounding better then ever

[1. They say in their reply below that they had no follow-up via their ticketing system or phone. I actually replied to their email and see now that their autoresponder says that they do not accept replies. So I retract that.

I don't see, however, why they can't do as other ticket-based businesses do and respond with the ticket ID in the subject to continue communication by email. Their first reply did include an estimate number, but said it was completed.

That email said I'd need to send for a fee-incurring diagnostic without telling me what that fee would be.

So I'll just say then that they don't make this very easy.

2. They say that the marketing information I mention is "general". It wasn't. It used my enquiry word for word and made the specific claims I noted below. Trustpilot don't allow links so I cannot provide that here.

I have kept screenshots of that page however should Trustpilot require it.]

Asked for an estimate for a repair. Got a reply saying that they couldn't in my case and I'd need to send for a diagnostic (fair enough).

I asked if they could give an indication of the cost of this and sent more photos and details of the item. Never got a reply [note: I replied by email, but now realise that they do not accept replies - despite that being how they replied to me].

I then found that they had turned my original enquiry automatically into a blog post suggesting that a) they had a "Woking Whirlpool repair centre), b) they offered an "authorised" (by whom?) and "specialised expert PCB Board repair for all Whirlpool models such as the Whirlpool Mwn210w" and that c) I could get my "...broken Mwn210w / 501.825.78 PCB Board I don’t know which component is faulty repaired quickly".

None of these things were true. The "store finder" on that page listed the post office as the drop-off point (wait, you mean I can post stuff from a Post Office?
wow!).

I would very much have liked to have used them for this and other projects as I try to repair things rather than dump them, but need help when it gets to electronic circuits.

But this sort of thing is just grubby marketing which undermines trust. "If can't believe stuff they've written here, can I trust anything they say?". It also strikes me as bloody cheek and rude to use the words from my enquiry when you can't even be bothered to reply.

The fact that their parent company is Seychelles-based was the final straw for me. The only reasons I can imagine a Telford based business would possibly do this would be to avoid the use of English law for any disputes or possibly for tax purposes.

A great shame.

Fast efficient service.
Free collection is very convenient.

Super recommend! Great service, and fast.