I’m really impressed with my Elegoo 3D printer. The print quality is excellent, especially for the price, and the setup was much easier than I expected. It’s been very reliable, and I love how consis... Voir plus
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Lisez les avis des autres
They are using the wrong postage service! I'm absolutely disgusted. Hundreds of pounds of equipment were left at the bottom of my block. No one rang the bell or knocked on my door. My parcels were b... Voir plus
L'entreprise a répondu
After much research decided that the Elegoo "carbon" was suitable for me. Didn't require multi colour, just something capable, simple and to work out of the box. Straightforward ordering process, prom... Voir plus
The Mars 5 is a brilliant 3D printer. Great for beginners and needs very little tinkering to print first out of the box. I managed to print 100 miniatures from a 1000g bottle of resin. A few prints w... Voir plus
À propos de l'entreprise
- Magasin d'électronique
- Magasin de pièces et de composants électroniques détachés
- Fournisseur d'équipement
- Artisanat
- Magasin d'imprimantes et de scanners
Écrit par l'entreprise
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Coordonnées de contact
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, Chine
- info@elegoo.com
- uk.elegoo.com
4,4
Excellent
529 avis
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Product looks great
Product looks great, and well packaged. Confusion over delivery time caused by a split delivery via Yodel and Royal Mail but it turned out ok.
13 mars 2026
The Mars 5 is a brilliant 3D printer.
The Mars 5 is a brilliant 3D printer. Great for beginners and needs very little tinkering to print first out of the box. I managed to print 100 miniatures from a 1000g bottle of resin. A few prints weren't successful as it is expected with all 3D printers. The delivery was surprisingly early which was a little headache but easy to sort out with the courier. An absolute bargain for £145.99 and free delivery hopefully will order a second printer in the near future to start my 3D printer farm as I am currently in the steps of creating my own Tabletop miniatures. 4.7/5.
13 mars 2026
My first experience with 3D printing
My first experience with 3D printing, once I crossed the hurdle with setting up, I found using the Elegoo Centaur Carbon was straightforward and easy to use. So far I have no complaints and can’t believe what you get for the money.
10 mars 2026
I haven't received my order
I haven't received my order. The support have been slow but helpful
3 mars 2026
Réponse de ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Your satisfaction is our priority, and we truly appreciate your patience and understanding.
Wishing you a pleasant day.
Best regards,
ELEGOO Team
Couple of things
Couple of things; recently ordered a new FDM printer - Centauri Carbon - and delivery was very fast and well within the promised window
I also had occasion to contact Elegoo support and the response was very fast and extremely helpful. I had to order a replacement part and this was dealt with very efficiently, with updates on the order and delivery
3 mars 2026
Great customer service
Great customer service.
There was an issue with the delivery of my pre-order of the Centauri Carbon. However after talking to their customer service team a replacement was promptly dispatched and delivered.
8 août 2025
Great fast delivery
28 février 2026
vac seal bags are they worth it?…
have only used 1 bag and found that it isnt air tight so a bit of a waste of time and money, postage was very expensive over £10 for a £12 product. but saying that the delivery was quick.
i think i've solved the issue of the leaking, it appeared to be the membrane was sticking. and now seems to work
6 mars 2026
Réponse de ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Centauri Carbon
I’ve recently bought the Centauri Carbon which is replacing an Ender 3 Pro. First off, what a difference! The Centauri is so good! Really good value for what you get.
The quality is so much better and it prints many times faster than the Ender. On the Ender i was printing at 25mm/s and the new machine I’m around 300mm/s.
I’ve dialled in the filament and not had a single failed print so far.
Delivery was fast but shame the delivery company didn’t use our smart doorbell and just left the printer outside, so that could be improved using a different delivery service.
Overall, I would highly recommend Elegoo.
14 février 2026
All in all, an easy part to replace.
Had to order new film for my resin vat. Arrived a few days later.
Instructions on the pack are reasonably easy to follow. But I’d still recommend looking up a YouTube tutorial to be sure and see it done in real time. There’s a lot of screws that you’ll need to keep separate as they relate to different areas of the vat and you don’t want to mix them up.
7 juillet 2025
I first time 3d printing and this is a…
I first time 3d printing and this is a great printer and great price, plenty of videos online to answer all questions
27 février 2026
Trapped in AI Loop
Trapped in AI Loop - No Human Support for Ticket #503360"
I am in the UK, have a Neptune 4 Max, and am being ignored within your 6-month warranty. “Jett” keeps sending me replacement parts and offers more with minimal advice. Loss of faith. I am rejecting this printer and will soon be contacting trading standards and my bank I’ve tried to amicably get somewhere with it but to no avail. Cannot recommend.
3 mars 2026
Avis spontané
Réponse de ELEGOO UK Store
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
No contact number only email
No contact number only email
I set back a 3 piece resin printer kit they only refunded for 2
Tracking says they received all 3
This company has zero customer service and even thats is rubbish
18 février 2026
Réponse de ELEGOO UK Store
Dear customer,
Thank you for leaving the feedback and letting us know the problem. Fortunately, we got communicated and finally resolved the issue. Appreciate your cooperation and patience.
We will always try our best to improve our product and service.
Once again, we are sincerely sorry for all the inconvenience caused to you by this order. If you have any other questions, please feel free to contact us.
Best regards,
ELEGOO Team
Ordered a new Elegoo Centauri Carbon…
Ordered a new Elegoo Centauri Carbon and within 48hours it was delivered. Fantastic service.
I'd definitely be buying from Elegoo again.
19 février 2026
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