UKDP - The UK Drainage Professionals Avis 

We contacted UKDP about upgrading our old septic tank, which no longer came up to the standard required by the new 2020 regs. The initial survey confirmed the problem, and the details of their solution seemed fine: expensive, but the cost would be shared between the three houses which use the tank. A date was fixed for beginning the work, and we were impressed with the efficiency of the whole operation - new tank, diggers and cement all arrived on time, and despite appalling weather the whole job was completed within 3 days. The three men doing the work (Richard + 2) simply kept going through the rain, and they cannot be blamed for the mud left behind afterwards - the garden will soon recover, and a lot of earth had had to be moved. We were impressed not only with the work done, but also with the fact that the figure we were given after the initial survey was the figure we finally paid, with no hidden extras despite one or two minor setbacks. We have had no hesitation in recommending UKDP to others in the area who are (or will be) having the same problem in a rural area with no mains drains. All those with whom we dealt, on the ground and in the office, were very helpful and professional, and we are delighted to have our 'Certificate of compliance' with the new regs! Thanks to all at UKDP.

We contacted UKDP and they seemed very helpful and knowledgeable on the phone, suggesting they send someone over to inspect 'at no charge to yourselves', and 'we can talk about how you wish to proceed from there'. They suggested we fill in the forms to allow them to look into a possible insurance claim on our behalf. These forms arrived and I was surprised to see that I must declare that we had already had the inspection, they had full authority to claim on our insurance and that we insist they do all the work. Worryingly they wanted names and date of birth of my entire family. This is just so that someone can come and look at a problem with my septic tank. They would not tell me why they needed this information, or point me in the direction of the terms and conditions I had to sign that I accepted. Then after a very email queries told me that having a survey was a binding contract if they chose they wanted the job.

It is fairly obvious they are a scam company, and the possibility of identity theft is worrying. Anyone honest would be upfront about how they operated, and willing to gain the job on merit rather than deception.

My advice is to avoid and speak to someone more transparent about their methods - a waste of my time but could have been worse if I had just signed the paperwork