ESTATE MANAGEMENT SOLUTIONS (EMS) Avis 115

Excellent communication with Jackie Evenwel
Always a pleasure to deal with
Keep up the good work 👍

When we joined EMS our previous management had sadly left us in a mess, it took a while to get thigs straight, we would like to thank Dan personally as our property manager for always ensuring issues are communicated well and sorted quickly, we couldn't of untangled all that we have without him, we recommend EMS highly.

Big fan of the EMS support team - thanks Tammy and Matthew in particular!

Over the past year I have been dealing with Daniel Hardy about any issues or requests regarding my apartment block.
He always responds quickly and efficiently to my emails, and nothing is too much trouble, always very pleasant when he replies.
I recently informed him about a large tree outside my window blocking a lot of light coming into my lounge and asked if it could be cut down. Within a matter of weeks this tree was taken out.
Thank you Daniel I think your really exceptional.

I have been working on the sale of a property managed by EMS, and throughout the entire process Rosie in the Conveyancing Department has been nothing short of exceptional.
The sale has been ongoing for quite some time, and Rosie has been impeccable in providing formal replies and documentation promptly, clearly and professionally when needed. What truly sets her apart is the time she has taken to understand the wider issues of this particular sale and really has helped me to resolve additional enquiries. Her support has made a huge difference.
Thank you, Rosie — you really are a star!

I’ve been consistently disappointed with the level of service provided by EMS for the past 5 years. Communication is slow and often requires multiple follow-ups before anyone responds. Issues that should be simple to resolve—such as maintenance requests or general building concerns—are frequently delayed or ignored. Basic upkeep around the property is noticeably lacking. Common areas are not maintained to an acceptable standard, and recurring problems stay unresolved for far too long.

Joey, thank you for your involvement the past few months. Your proactive approach, willingness to support in difficult situations demonstrates how well respected and greatly valued you are as our property manager at the Refinery.

Spoke with Siobhan, regrading an account query, she was lovely and quick to help.

would highly recommend

Thank you so much for returning the service charge documentation so promptly this week – really appreciated. A huge thank you to Siobhan, who was incredibly helpful (as always!) in answering all my queries today. Fantastic 5-star service!

I had a good experience with this flat management company. My inquiry was addressed in a very prompt and professional manner. They were efficient, friendly, and made sure all my concerns were resolved quickly. Highly recommend their services!

Writing as a conveyancer who recently had the pleasure of dealing with Rosie James. What a wonderful asset to your team; helpful, friendly service in a quick and friendly manner & I would recommend Rosie wholeheartedly

Fantastic estate management all round! Comprehensive, concise and timely communication with professional rapid response to any queries. Very happy with the service I receive as a busy landlord.

As a property solicitor, I deal with management companies daily. They are usually slow and inefficient.
EMS are a real exception. They stand out as the most pleasant, helpful and efficient management company I have ever dealt with in the last 15 years.
It's a pleasure to deal with them.

Previous dealings with other management company have been very stressful but it was entirely a different experience with EMS. Rosie has been very attentive with response received within 24-48 hours which enable the sale transaction to sail through smoothly

Fast service every time when I have a query

Thanks and praise to the EMS Management Team who worked hard to mastermind and oversee work on a major cladding issue at Verdi Gris in Bristol - They managed to raise over £1.5 million from insurance and government funds to get the job done and make residents safe - when tales of terrible service problems and rising charges elsewhere are in the air it's so good to see a team get it right

Rosie was absolutely fantastic! She always went above and beyond getting back to me with information. Couldn’t recommend her enough

Outstanding Company! A special thank you to Siobhan, who always goes over and above to keep on top of her accounts. Absolute pleasure to work with, always friendly and super efficient! Highly recommend.

Most useless company around, call themselves estate management solutions, should rebrand themselves to estate management problem after problem, had issues with the front door not working from the beginning of december until currently.. it is still not fixed!! They get shoddy workmen who take off handles off the main door to enter and exit the building.. the only fire escape, unable to be opened as we have no internal door handle anymore and the workmen have just left the building this way.. if the door closes properly we cant get out and if there is a fire we will all burn to death thanks to ems, no point trying to email or contact them as they dont understand what you tell them, avoid this company like the plague

I’ve recently started a contract with EMS. They are extremely professional, easy to contact and provide clear instructions. My contact (Leanne) is amazing, always friendly and nothing is too much trouble. Looking forward to a long term working relationship with this company