Apart from a slight issue with getting an acceptable photo (the system doesn’t seem to like grey hair), it was great. Applied to renew on line on Saturday (standard service cos not in a rush). New p... Voir plus
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Lisez les avis des autres
My experience has been shameful,I'm stunned by the positive reviews, my wife applied in early September,admittedly she filled a out a question incorrectly. The options were not helpful as all possible... Voir plus
Truly excellent service from start to finish. Realised my passport was close to expiry date. Gambled with doing an online application to save a trip to fast track and unbelievably got my new passport... Voir plus
Prompt friendly and human. You just don’t expect good service from government agencies anymore. Try HMRC if you want to die with frustration. By contrast passport renewal is a joy. They grab your onl... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
British Passport Office offers online passport renewal services that make it simple and convenient for you to renew your passport.
Coordonnées de contact
33 Parliament Street, PE1 2LS, Peterborough, Royaume-Uni
- 020 3859 7401
- info@britishpassportoffice.co.uk
- ukrenewalservice.co.uk
3,7
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136 avis
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Lost in Turkey
Stupidly lost my wife and I`s passports. We required them for residency in Turkey. Received new passports, delivered to our door, within 3 weeks, and that was despite taking 11 days for the passport office in Liverpool to receive our papers due to Turkish postal services and bank holidays in UK. Can`t thank the office enough for their fabulously efficient service and for putting our minds at rest with regular E-mail updates, letting us know what was happening at each part of the process. Big round of aplause to all of you and once again thank you.
25 mai 2023
Avis spontané
Réponse de British Passport Office
Dear Fred,
Thank you for taking the time to leave us a positive review! We greatly appreciate your feedback. Our team is committed to delivering exceptional service to all our customers. If you have any friends or family who require passport services, please recommend us to them. We look forward to assisting you or anyone you refer to us in the future.
Thanks,
British Passport Office Team
Réponse de British Passport Office
Dear Brian,
Thank you for choosing the British Passport Office and sharing your positive experience. We take pride in offering top-notch service to all our customers. If there's anything else we can assist you with or if you have any additional feedback, please let us know. We're here to help!
Thanks,
Team British Passport Office
We needed our passports in 12 days,the…
We needed our passports in 12 days,the government passport services were not helpful at all. So we contacted this company on Wednesday afternoon we received the first passport the following Thursday and second on the Friday and this was with a bank holiday weekend in between Ahmed was great and very responsive we can’t thank him enough for making sure we could go on our holiday
3 mai 2023
Avis spontané
Réponse de British Passport Office
Dear Adam,
We're delighted to have exceeded your expectations and provided you with a positive experience. Our team is dedicated to delivering exceptional service to each and every customer. If there's anything else we can do for you in the future, please feel free to get in touch
Thanks,
Team British Passport Office
TALK ABOUT BEING FAST
What can I say about the Passport Office but absolutely fantastic service. If I could give 10 stars I would
Last Friday 19th May 23 I decided to renew my old passport that ran out in 2014
so after phoning their customer help line where a young man said providing I still had the old one stuck in a draw somewhere I could do it all on line new photo taken details filled in old passport posted off to Corby today my new passport arrived at 2.30pm 24 May 2023 Can I just say a big thank you to all the hard working staff that made this happen. Now time to see if I can max the credit cards out and organise some long over due Hollibobs Nashville here I come ..
24 mai 2023
Avis spontané
Réponse de British Passport Office
Dear David,
Thank you for taking the time to leave us a positive review! We greatly appreciate your feedback. Our team is committed to delivering exceptional service to all our customers. If you have any friends or family who require passport services, please recommend us to them. We look forward to assisting you or anyone you refer to us in the future.
Thanks,
British Passport Office Team
A throughly Satisfied Customer
I was most impressed with the way the consultant took me through the process step by step, kept me informed throughout and responded to all my queries expeditiously. There was never a moment that I was left wondering as I was a bit worried about renewing the passport from India
20 mai 2023
Avis spontané
Réponse de British Passport Office
Dear Soumitro,
We're delighted to have met your expectations with our service. We strive to provide a hassle-free experience for all our customers. If you have any suggestions on how we can further improve our services, we would love to hear from you.
Thanks,
British Passport Office Team
most helpful as i am a very frequent…
most helpful as i am a very frequent traveller and live outside of the Uk. your office organised everything and my passport arrived in under a week .Thank you
16 mai 2023
Avis spontané
Réponse de British Passport Office
Dear Ronnie,
We're thrilled to receive such positive feedback about our service. Providing timely updates and ensuring a smooth process is what we strive for. Should you have any other questions or need further assistance, please don't hesitate to contact us.
Thanks,
Team British Passport Office
They did exactly what they said they would do.
They did exactly what they said they would do.
A timely and efficient service
17 mai 2023
Avis spontané
Réponse de British Passport Office
Dear Customer,
Thank you for choosing the British Passport Office and sharing your positive experience. We take pride in offering top-notch service to all our customers. If there's anything else we can assist you with or if you have any additional feedback, please let us know. We're here to help!
Thanks,
Team British Passport Office
Thank you for the very high quality…
Thank you for the very high quality service it was quick and very pleasant
12 mai 2023
Avis spontané
Réponse de British Passport Office
Dear Carolina,
We're delighted to have met your expectations with our service. We strive to provide a hassle-free experience for all our customers. If you have any suggestions on how we can further improve our services, we would love to hear from you.
Thanks,
British Passport Office Team
5 Star Service
As a normally super organised person, I went to check in for a flight (20 days prior) and was horrified to see my passport had expired in February! After visiting the government website to find there were no appointments available, I searched the internet & found the direct link to the British Passport Office. I sent my enquiry & was phoned literally 2 minutes later. Then via whats app I was given clear instructions of what to do. I took a photo with my phone which they turn into a passport style photo so no need to visit a photo booth. Then I sent my old passport tracked to their office in Peterborough. They book appointments & they attend on your behalf. Then I was kept informed of every step of the process. My passport was expected 2 days before I flew so my nerves were shot but it actually arrived within 7 days of the appointment! Approved, printed & sent - AMAZING! The cost of £250 is totally acceptable as without this service I would not have been flying in 5 days! Thank you so much for a 5 star service
27 avril 2023
Avis spontané
Réponse de British Passport Office
Dear Katy
Thank you for taking the time to leave us a positive review! We greatly appreciate your feedback. Our team is committed to delivering exceptional service to all our customers. If you have any friends or family who require passport services, please recommend us to them. We look forward to assisting you or anyone you refer to us in the future.
Thanks,
British Passport Office Team
The service professionally splendid
11 mai 2023
Avis spontané
Réponse de British Passport Office
Dear Thomas,
We're delighted to have met your expectations with our service. We strive to provide a hassle-free experience for all our customers. If you have any suggestions on how we can further improve our services, we would love to hear from you.
Thanks,
British Passport Office Team
Politely and calmly explained the…
Politely and calmly explained the process. Was available for support and questions. It's an expensive option but well worth it if you are short of time and get panicked by forms and computers. They ironed out all difficulties.
21 avril 2023
Avis spontané
Réponse de British Passport Office
Dear Christine,
We're delighted to have exceeded your expectations and provided you with a positive experience. Our team is dedicated to delivering exceptional service to each and every customer. If there's anything else we can do for you in the future, please feel free to get in touch
Thanks,
Team British Passport Office
Received passport within 1 week
I have used this service twice now for my own passport renewal and my mother's and both times they have delivered with efficiency and I had to do the bare minimal work. Very pleased with this service and would recommend to anyone who need there British passport as soon as possible.
21 avril 2023
Avis spontané
Réponse de British Passport Office
Dear Dulay,
We're thrilled to receive such positive feedback about our service. Providing timely updates and ensuring a smooth process is what we strive for. Should you have any other questions or need further assistance, please don't hesitate to contact us.
Thanks,
Team British Passport Office
This is a very quick and efficient…
This is a very quick and efficient service with good communication. I would certainly use it again if I needed an urgent passport renewal.
10 avril 2023
Avis spontané
Réponse de British Passport Office
Dear Dawn,
We're delighted to have exceeded your expectations and provided you with a positive experience. Our team is dedicated to delivering exceptional service to each and every customer. If there's anything else we can do for you in the future, please feel free to get in touch
Thanks,
Team British Passport Office
Premium service was expensive at £320
Premium service was expensive at £320. They did deliver a new passport within 5 days however the stress caused due to the uncertainty was a bit much. I thought I had paid for a premium 1-2 days service however was advised following payment it could take 7-8 days. If it had been Premium which is what I believed I had signed up to the service would have been awarded 5 stars.
26 avril 2023
Avis spontané
Réponse de British Passport Office
Dear Maria
Thank you for your feedback regarding the premium service at £320. We apologize for any confusion or stress caused by the uncertainty of the processing time. While we aim to provide expedited services, unforeseen circumstances can sometimes affect the turnaround time.
We understand that you expected a premium 1-2 days service and were disappointed to learn that it could take 7-8 days. We apologize for any inconvenience this may have caused. We strive to be transparent about processing times and will take your feedback into account to improve our communication with customers.
However, we're glad to hear that we were able to deliver your new passport within 5 days. We appreciate your acknowledgment of our efficiency in this aspect. If you have any further concerns or questions, please don't hesitate to reach out. We value your feedback and are here to assist you.
Thanks,
Team British Passport Office
Absolutely Amazing 100% recommend
I made the mistake of not checking my passport and realised 3 weeks before I was due to travel that my passport was about to expire. With the strikes I feared I wouldn’t get it back in time and I tried for 3 days of refreshing my screen to get a fast track appointment but to no avail.
I was a bit worried about using this company as I’m a worrier and in the back of my mind i kept thinking it was a scam. Gabriella reassured me every time I rung as they communicated a lot through what’s app which worried me too. They received my old passport Tuesday 18th and they got a fast track appointment for Thursday 20th . All I had to do was send my old passport and what’s app over my new passport picture . They did all the rest and my new passport arrive today Wednesday 26th 6 days after the application. I know this is more expensive than doing it yourself but it is so worth it. They literally do everything for you and travel to where ever the appointment is on your behalf. I would have never been able to get the time off work to go myself and would have lost a lot of money if I had to cancel my holiday. I can’t thank these guys enough.
26 avril 2023
Avis spontané
Réponse de British Passport Office
Dear Danni,
We're delighted to have exceeded your expectations and provided you with a positive experience. Our team is dedicated to delivering exceptional service to each and every customer. If there's anything else we can do for you in the future, please feel free to get in touch
Thanks,
Team British Passport Office
Amazing Service!
Thanks to Ahmed I got my passport delivered way ahead of time. The process was so easy, a photo a little bit of information and I was done. Ahmed did the rest. I don’t know how they do it but it’s worth it. Thank you
18 avril 2023
Avis spontané
Réponse de British Passport Office
Dear Mitch
Thank you for recognizing our efforts in securing a fast track service for you. We understand the urgency of passport applications and do our best to accommodate our customers' needs. If you have any future passport-related requirements, we'll be more than happy to assist you.
Thanks,
British Passport Office Team
Very easy process
12 avril 2023
Avis spontané
Réponse de British Passport Office
Dear Liz
We're thrilled to receive such positive feedback about our service. Providing timely updates and ensuring a smooth process is what we strive for. Should you have any other questions or need further assistance, please don't hesitate to contact us.
Thanks,
Team British Passport Office
Very good service
Very good service, I was a little worried to go ahead at first due to it being a passport, but I was given plenty of reassurance and a step by step update throughout the process. They secured the fast track appointment for me and sorted the whole process on my behalf.
30 mars 2023
Avis spontané
Réponse de British Passport Office
Dear Sam
Thank you for choosing the British Passport Office! We're thrilled to hear that our service provided you with reassurance and step-by-step updates throughout the process. Customer satisfaction is our top priority. If you have any questions or need further assistance, feel free to ask. We're here to help!
Thanks,
Team British Passport Office
Super helpful
Super helpful, quick and easy. Made my life a lot easier as I was struggling to book in a slot to get a new passport in time before I go away
11 avril 2023
Avis spontané
Réponse de British Passport Office
Dear Abbie,
We appreciate you spending the time to write this review. We are pleased that you enjoyed using British Passport Office's online services. We anticipate helping in the future as well.
Many thanks
British Passport Office Team
Fantastic Service!! 100% Recommend!!
I would like to say a massive thank you for the service I have refined from this company, especially from Gabriella, she was fantastic from the very start, and she under promised and over delivered my passport, which I needed in a very short period of time, and the communication throughout has been unbelievable and not a single issue. I would highly recommend this service and would definitely recommend to ask for Gabriella as she was faultless and very professional!! Keep up the good work!!
12 avril 2023
Avis spontané
Réponse de British Passport Office
Dear Dan,
It is wonderful to hear that you had a positive experience with our team at the British Passport Office. We strive to provide our customers with the best possible service, and we are pleased to hear that our efforts have been recognized. We value your patronage and look forward to assisting you with your passport needs again in the future.
Thank you for your feedback and have a great day!
Team British Passport Office
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