Made enquiries on a unit - I had the initial interaction with a lady named Jo at the Fareham branch. She was fantastically supportive and I feel went above and beyond in her manner. I have subsequen... Voir plus
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Lisez les avis des autres
Speedy phone booking! well answered. Nice clean unit code access from a main road. I used the units before. Ideal on A32 between two large towns. A tiny downside; timed access (not 24 hrs) units no a... Voir plus
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Ive had 2 units with this company for many years and never had any issues- always great customer service and easy access in the site. They've just launched a new app which makes everything convenient... Voir plus
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I found the website to be a bit confusing and decided to speak to the site and was put through to Mollie. She was exceptional! She solved my issue and talked me through the process in a friendly way... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Coordonnées de contact
246 Gosport Road, PO16 0SS, Fareham, England, Royaume-Uni
- 1329630072
4,1
Bien
11 avis
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A répondu à 96 % de ses avis négatifs
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Very poor customer service and communication
This review is not about the storage facilities themselves. I have no complaint about the units: they are secure, clean, and well maintained.
My complaint is about customer service, poor communication, and lack of flexibility.
I tried to resolve my departure amicably. I offered to empty the unit early and not ask for any refund for the period already paid up to the 6th, so they could have the unit back earlier and potentially re-let it.
Instead, they charged me for a full extra monthly period and said a partial refund would be processed afterwards.
On the 9th, I fully emptied and cleaned the unit. On the same day, I informed them by email and phone that the unit had been vacated, and I also sent photos of the unit as proof of its condition.
I was told the refund would be processed within 7 to 10 days. Today is the 21st, so that period has now passed, and I still have not received my refund.
On the 20th, I sent another email asking about the status of my refund, and even that email has so far been ignored without any response.
Again, my issue is not with the storage unit itself. My issue is with the attitude, lack of flexibility, lack of understanding, and poor communication from customer service.
Very disappointing experience.
9 mai 2026
Avis spontané
Réponse de UK Storage Company - Fareham
Dear Florin,
Thank you for taking the time to share your feedback.
We appreciate your comments regarding the cleanliness and maintenance of our facilities. We are very sorry to hear about your experience with our customer service and the communication during your move-out process.
We understand how frustrating this situation has been, particularly in relation to the refund timeline and the lack of response to your recent email. This does not reflect the level of service we strive to provide, and we sincerely apologise for the inconvenience and disappointment caused.
We also acknowledge that you vacated and cleaned the unit promptly. Your concerns regarding communication and the handling of your refund have been noted and will be reviewed internally with our customer service team.
Please contact us directly on 01278 424374 or via admin@ukstoragecompany.co.uk so that we can investigate the status of your refund and work towards resolving this matter as quickly as possible.
Thank you again for bringing this to our attention.
Kind regards,
The UK Storage Company team
Réponse de UK Storage Company - Fareham
Dear Lisa,
We really appreciate your review and delighted that you found our storage site, easy - from the parking to finding your unit!
Thank you for storing with us.
Kindest regards,
The UK Storage Company Team
Speedy phone booking, clear terms…
Speedy phone booking! well answered. Nice clean unit code access from a main road. I used the units before. Ideal on A32 between two large towns. A tiny downside; timed access (not 24 hrs) units no access except office biz hours! No staff on site 9-5, no access early (morning) and closed 7pm. Traffic is very re. delivery aims for some factor this in if coming far: NB. on very narrow (main road) tailback. high traffic 8am-7pm opening hours.
1 avril 2026
Avis spontané
Réponse de UK Storage Company - Fareham
Thank you for taking the time to leave such detailed feedback and for choosing to store with us again. We’re pleased to hear that you found the phone booking process quick and helpful, and that the unit itself was clean, secure, and easy to access from the main road.
We also appreciate your comments regarding access hours and traffic in the area. While our access times are designed to balance security and availability, we understand that 24‑hour or early‑morning access can be important for some customers, and your feedback is helpful. Your notes about peak‑time traffic are also useful for other customers planning their visits.
Thank you again for your repeat custom and for sharing such a thoughtful review.
Kind regards,
The UK Storage Company Team
Great customer service
I found the website to be a bit confusing and decided to speak to the site and was put through to Mollie. She was exceptional! She solved my issue and talked me through the process in a friendly way. Mollie deserves some recognition for the great customer service.
9 mars 2026
Avis spontané
Réponse de UK Storage Company - Fareham
Dear Gary,
Thank you so much for your wonderful five‑star review!
We’re delighted to hear that Mollie was able to help you so effectively. We’ll make sure your kind words are passed on to her.
We’re also grateful for your feedback about the website—this helps us continue improving the experience for all our customers.
Thanks again for taking the time to share your experience. If you ever need anything else, we’re always here to help!
— The UK Storage Company Team
Réponse de UK Storage Company - Fareham
Dear Customer,
We are so pleased the service you received from us was to our satisfaction.
Thank you for storing us.
If you require anything further, please do not hesitate to contact our Customer Support team.
Kindest regards,
The UK Storage Company Team
An easy way to self store
The whole process, from choosing Uk Storage, to moving in was totally seamless. Using the app gives you the location of your unit, all the relevant dos and don’ts. The barrel lock was waiting in the unit for me. A very easy process. Thank you.
13 février 2026
Réponse de UK Storage Company - Fareham
Dear Stephen,
Thank you so much for your wonderful feedback! We're really pleased to hear that your move‑in experience was seamless and that the app helped make everything clear and straightforward. It’s great to know the unit details and barrel lock were ready for you on arrival.
We really appreciate you choosing UK Storage and taking the time to share your experience — thank you! If you ever need anything, we’re here to help.
Kindest regards,
The UK Storage Company Team
Uk Storage is a very well organised and…
Uk Storage is a very well organised and economic storage company. You are only charged for the time you are there and the customer service is always on hand if you have any problems or queries.
7 janvier 2026
Avis spontané
Réponse de UK Storage Company - Fareham
Dear Simon,
Thank you so much for your kind words! We're really pleased to hear that you’ve found UK Storage Company to be well organised, great value, and easy to use. It is great to hear our customer service team has been helpful whenever you’ve needed us.
We really appreciate you taking the time to share your experience! If you ever need anything in the future, we’re always here to help.
Thank you for using UK Storage Company.
Kindest regards,
UK Storage Company
Réponse de UK Storage Company - Fareham
Dear Stephen,
Thank you for leaving UK Storage Company a five-star review.
We are delighted that you found the process easy and straightforward.
If you require anything further, please do not hesitate to contact our Customer Support team.
Thank you for storing with UK Storage Company.
Kindest regards,
UK Storage Company
Above and beyond
Made enquiries on a unit - I had the initial interaction with a lady named Jo at the Fareham branch. She was fantastically supportive and I feel went above and beyond in her manner. I have subsequently called again, spoke to a different lady, equally as lovely and helpful but I forget her name (sorry).
Yes, I booked a unit!
6 janvier 2026
Avis spontané
Réponse de UK Storage Company - Fareham
Dear Genevieve,
Thank you for your five-star review.
We will ensure Jo and the customer service team are recognised for their support.
We are delighted the process was smooth and you were able to book a unit.
If you have any further questions, please do not hesitate to contact us.
All the best,
UK Storage Company
Great units
Ive had 2 units with this company for many years and never had any issues- always great customer service and easy access in the site. They've just launched a new app which makes everything convenient and can manage everything from your phone. Wish they launched it sooner!
8 novembre 2025
Avis spontané
Réponse de UK Storage Company - Fareham
Dear Bree,
Thank you for being a long-standing customer — we really appreciate your loyalty and kind words!
It’s fantastic to hear that you’ve had a smooth experience with our units and customer service over the years. We’re also thrilled that you’re enjoying the new app! We agree — it’s a game-changer for convenience, and we’re glad it’s making things even easier for you.
Thanks again for your continued support!
Kindest regards,
UK Storage Company
Storage in Fareham
I was looking for a particular store in the right area and Mollie was able to help. She gave me great information in order to make a decision and set up my contract very smoothly. I'll definitely come back again after this episode.
2 octobre 2025
Avis spontané
Réponse de UK Storage Company - Fareham
Dear David,
Thank you for your feedback! We're glad Mollie was able to assist you so smoothly. We look forward to welcoming you back again soon.
Kindest regards,
UK Storage Company
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