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I can't praise this company enough! I am blown away with my multi fuel installation, the brick slip, stone hearth and oak beam sets it all off perfectly well. Arrived on time, really friendly professional lads, very tidy workers, highly recommended.
Absolutely brilliant from start to finish. Nothing was too much trouble (& I can be very particular 🤣). Quick to respond to messages. Great price & a beautiful log burner installed in a day. Cannot recommend Thomas & his team highly enough.
Happy with my stove, looks great. Went out for a few hours and left them to it. Was pretty much done when I got back.
S71 area
I have just had a stove fitted by this company and I can’t fault the service from start to finish. I chose the stove I wanted, surround, hearth etc, paid a £50 deposit and booked a date for installation. Gary and Tyler turned up promptly on the day and completed the job within a few hours. It looks fabulous and the guys who fitted it were a credit to the company. I would highly recommend this company for anyone looking to have a stove installed. Jill
The people who installed my stove worked very professionaly,they cut out the chimney breast quickly and cleaned up very well,the install was fast lovely tiles and base.The living room feels so much more homely and when it is lit the hole house benefits.Love it should have got one years ago
I was a bit nervous at first doing everything online, and paying a £50 deposit with out seeing anyone physically and doing everything online. Fast forward 5 weeks to my installation date, two lovely lads, Jordan and his worker came on said time and worked their bums off until my fireplace was complete ❤️ I couldn’t recommend this company enough.
I was recommended to use this company however no response to phone calls tried email got a automated response to which we replied to and asked for home visit as the click ordering system was not applicable to us and guess what no reply to sent emails. If a company can’t reply to requests or return your phone call message for new business what happens in the event of issues …..
This company is a franchise with different divisions and installers. The price was very competitive, however we had to have the entire installation ripped out and fitted again.
The installers installed a block raised bed for the hearthstones and it was not straight. This resulted in the hearthstones overhanging more on one corner than the other.
Credit to the company they resolved the issue the same day that i raised a complaint.
I did state the above comment on a Facebook post, however my comment was deleted and i was blocked. It would appear that different franchisees using the same brand name do not mind photography from users with positive comments from customers who had different installers. But anything that states the installation had to be ripped out is deleted and user blocked.
It looks like brand protection to me.
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