Ukwindowclean Avis 2 200

If this company damage any of your property or car you do not stand a chance of the company paying for it. Five months ago one of the company van drivers came out of a side road and hit my car while I was on the main road. On getting out of my car the driver was shouting at me even though it was his fault. He eventually said it was his fault and he didn't want it to go through his insurance. He said he would be in touch in a couple of days. A couple of weeks later as I had still not heard from him I got in touch with the company. Eventually they said it would go through the company insurance and they would be in touch shortly. I still haven't heard from them. I got a quote for the damage and sent this to them and the last 3 emails I sent to customer services have been ignored. MY CAR STILL HAS NOT BEEN FIXED.

I cannot believe the reply from customer services. Did you even read my review, because from your reply it does not sound that you did? I still have the email you sent me to say the damage would be paid on the companies insurance and that has certainly not happened.

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Great service, good clean each time

I have always had my enquiries dealt with quickly and promptly. They deliver a professional service.

Always text ahead so you know when they are arriving
No ladders to dislodge tiles or intrusion
Professional and polite highly recommend

Window cleaners invariably do a good job.

Came early in the morning and got the job done, left sparkly and clean and no streaks left at all. Makes it look far better from the outside also.

Window cleaning is good, on occasion they haven't been able to access the back of the house but haven't knocked on to ask us to help with that. But on that occasion they only charged for front of house.
Usually manage to clean our windows from a distance if we're not in to assist.
If wanting to leave the service they do offer flexible options.

Great job, windows are sparkling, 111 Leeds road

Good job cleaning our gutters. Worked quickly and efficiently. We had a yearly booking, and I would have preferred advance notice of when the team were turning up (hence 4 stars), but other than that all good. Customer service also very helpful. URN 50684

All windows cleaned to a high standard including window ledges. The operative was friendly and worked diligently.
URN 94025

The gentleman just got on with the work and did a great job.

Reliable and friendly all year round

Very thorough, very pleased with the results. Thank you.

Wanted to take advantage of the first free clean offer after seeing that according to their website they service Gloucester only to be told that they don’t service the area. However if I’d pay for the service through the website in full then it wouldn’t be a problem by the looks!

After a promising free first clean, I signed up for cleaning every 4 weeks. From the first paid clean, the finish was poor and I repeatedly found that sills had not been cleaned. I had to get them back on more than one occasion to rectify. I have now been waiting for 2 months for the back to be cleaned after the operator could not use an open gate. In the meantime they’ve decided to clean only the front again and expect to be paid for this. Avoid!

Excellent customer service team, very prompt response.

UKWindowClean were offering half price cleans within my area so I got into contact with them and arranged a clean. I live in a mid terrace house so in order to clean the back of the house, you’d have to go round the back. I work from home so I was in when the cleaner arrived. I saw he did all 3 windows at the front of my property but never appeared at the back. I then noticed a slip was posted through my letterbox with a charge of £10. I emailed the company and complained, they apologised and offered a 50% discount as only half the property was cleaned. I shrugged it off as it was the first time, but the following month the same happened again. I complained again, they then argued with me and told me the cleaner had cleaned both front and back windows of my property. 1 year later they have now got into contact with me chasing for £15 that I apparently owe. I have since found a reliable window cleaner who cleans better than tickling a wet brush over my windows. Would not recommend UKWindowClean

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