UPDATE: The promised response was another bot email telling me they'll address my enquiry when I respond with the requested additional information. They haven't requested additional information. Re... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Same day scripts are a wonder, especially before weekend. Prompt efficient medicine dispensed quick and arrives promptly. Couriers always great. UMEDS a great portal. Great Drs and attentive service.... Voir plus
L'entreprise a répondu
Not waiting hours for delivery receiveng item unopened .and feeling confident about content. The 1hr return was worth .it despite heavy traffic and petrol prices , i respect the postage service better... Voir plus
L'entreprise a répondu
Very happy to have the option to click and collect now. If possible it would be great to see what items aren't available at other chemists/pharmacies to help decide on your order or pickup location. E... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We deliver alternative medications across Australia Your treatment is handled with care, so you’re always in good hands.
Coordonnées de contact
Australie
- umeds.com.au
4,3
Excellent
34 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bot Responses
UPDATE: The promised response was another bot email telling me they'll address my enquiry when I respond with the requested additional information. They haven't requested additional information. Reducing to 1 star.
I contacted UMeds to ask them a question and get in touch with the pharmacy dispensing my medication. I got a confirmation message to confirm they received it and the next day and AI or copy/paste response saying they take my feedback seriously. I responded again with my query and received an ever so slightly more personalised response that still did not answer my very simple yes or no question. They must be playing buzzword bingo at their office by the looks of the responses.
TL;DR Customer service is non-existent, don't bother trying to contact them.
1 mai 2026
Avis spontané
Réponse de uMeds
Hi Abbie,
I am very sorry for the frustration our previous responses caused and for the delay in getting a straight answer regarding the courier issues you raised.
I have personally escalated this to our senior team so we can provide you with a clear update on our delivery logistics. A team member will reach out to you directly to discuss this further. Sam
Réponse de uMeds
Hi Christopher, thank you for the feedback. We are glad to hear you are satisfied with our service and delivery at uMeds.
Réponse de uMeds
Hi Christopher, glad you received great service from our team. We appreciate the five-star review!
Réponse de uMeds
Hi Courtney, glad we could provide you with fast service and secure delivery. We appreciate the five-star review.
Love love love alternaleaf they have…
Love love love alternaleaf they have click and collect and same day delivery never had a problem and always willing to help also doctors are really great very understanding
18 décembre 2025
Réponse de uMeds
Hi Suzanne, we’re so glad the click-and-collect and delivery options are working well for you!
This is perfect service
This is perfect service. I ordered online and picked up my script from the chemist same day, also only 20 minute drive from home.
Im now not stuck at home all day waiting for it to arrive in the mail.
This really does make my life less stressful. Thank you.
7 avril 2026
Réponse de uMeds
Hi Matt, thank you for the wonderful feedback. We are pleased to hear that our specialised healthcare fulfilment service provided a convenient solution for your script collection yesterday. It is great to know we could help make your experience less stressful.
Réponse de uMeds
Hi Omar, thank you for the feedback! We’re thrilled to hear you had such a positive experience with our doctors and staff. It’s also great to know you appreciated the consultation value and our same-day delivery service.
Perfect option the click and…
Perfect option the click and collection. It's great to busy people, save everyone's time and fuel.🙏
12 janvier 2026
Réponse de uMeds
Hi Renata, thank you for the 5-star review. We are pleased to hear that our new Click & Collect option is working well for your schedule.
Providing flexible and efficient ways to access your treatment is a priority for us, and we appreciate the feedback on how this has helped save you time. Thank you for being a part of the Alternaleaf community.
Waited on the phone 46 minutes for…
Waited on the phone 46 minutes for help and just got cur off.
17 mars 2026
Avis spontané
Réponse de uMeds
Hi Marcel, we apologise for the frustration caused by the long wait time and the subsequent disconnection. We understand how disappointing it is to wait for assistance only to be cut off. We hope this has since been rectified, but please reach out if you still require help with your enquiry.
Click and collect made it convenient as…
Click and collect made it convenient as it was Friday to pick up on weekend
12 janvier 2026
Réponse de uMeds
Hi Leanne, Thanks for the feedback. We’re glad the click and collect option provided by the pharmacy partner was a convenient solution for your weekend pickup.
Not waiting hours for delivery…
Not waiting hours for delivery receiveng item unopened .and feeling confident about content. The 1hr return was worth .it despite heavy traffic and petrol prices , i respect the postage service better after my click&collect.
30 décembre 2025
Réponse de uMeds
Hi Mark, Thanks for the feedback. We’re glad to hear our specialised healthcare fulfilment service has been getting your orders to you promptly.
Pick up from Pharmacy is more…
Pick up from Pharmacy is more convenient than signed delivery.. thanks for introducing this new collection option
15 janvier 2026
Réponse de uMeds
Hi Darren, thanks for the feedback. We’re glad the pharmacy collection option has made receiving your medication more convenient for you.
Same day scripts are a wonder
Same day scripts are a wonder, especially before weekend. Prompt efficient medicine dispensed quick and arrives promptly. Couriers always great. UMEDS a great portal. Great Drs and attentive service. Can't recommend Alternaleaf and their Drs enough.
6 mars 2026
Réponse de uMeds
Hi Richard, thanks for the detailed feedback. We’re glad the efficiency of the portal and the promptness of our specialised healthcare fulfilment service are working well for you. It’s great to hear you’re finding the clinical service attentive and effective.
Click and collect is a fantastic option
Very happy to have the option to click and collect now. If possible it would be great to see what items aren't available at other chemists/pharmacies to help decide on your order or pickup location. E.g. if I add an oil, pastille, and flower, and see that 2/3 are available at a pharmacy near me, remove what is missing and put order through. I'm not aware of TGA rules on this but hey, you're the experts.
4 mars 2026
Réponse de uMeds
Hi Shane, we are so sorry for the delay in getting back to you, but we are thrilled to hear you are enjoying the various delivery options available. Our specialised fulfillment service works with a specific range of products to ensure we have clear visibility of the supply chain and stock availability for our patients, and we appreciate your feedback on how we can make the ordering process even smoother for you.
Fix your service UMEDS it’s rubbish
Another week has gone by and UMEDS still can’t tell me where my parcel is from Feb the 19th citing I talk to StarTrack and when I talk to StarTrack they tell me to take it up with UMEDS a complete run around by both parties what a joke, oh and it’s been well over 16 months and I’m still waiting for my $340 refund and STILL waiting for the owner to get in touch from the start of the year just like he said he would, there’s been no attempt to rectify this situation or prevent it from happening again, jus typical bot responses, very unprofessional and refuse to take accountability.
2 mars 2026
Avis spontané
Réponse de uMeds
Hi Nathan, thank you for sharing your feedback from March.
We sincerely apologize for the ongoing frustration regarding your delivery and the delay in resolving your refund request. We understand how disappointing it is to feel caught between delivery partners without a clear resolution. This is certainly not the level of service we aim to provide, and we take your concerns regarding accountability and communication very seriously. We have been working to improve our internal processes and partner coordination to ensure these situations are handled with the urgency they deserve.
Réponse de uMeds
Thanks for the rating! We're glad the team could get your order out to you quickly.
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