Umpqua Bank Avis 31

Do not bank with Umpqua.

Terrible customer service and very poor communication on all fronts.

They froze my account from possible fraud (which was great), but then never notified me that they were closing the account, still permitting me to deposit funds.

They had my mail, phone number, and email, but chose not to notify me at all that my account was disabled.

So, all of my bills, credit cards, and rent payments were rejected, causing me to get hit with hundreds of dollars in late fees.

I am now spending days trying to correct the matter (like updating auto-pay options across all of the apps I use to having to take a day off work to drive to the nearest Umpqua to pick up a check).

There are a host of other issues with this outdated institution, but you can just read the other reviews for those...

In the age of digital banks with higher APY, why even waste time with the likes of this local garbage bank?!

If I could give a one star I would. Since the merger they are now raising fees on business accounts .. called to close my account on hold for over 40 minutes put back on hold then answered the security questions

Said I had reoccurring debits… back on hold .. new guy Nathaniel asked same question again. Was all set to close then I had to tell them what month and year I opened the account. Guessed at it and was told I had to go into a branch to close since it was wrong

So much time wasted. I will go out if my way to tell everyone not to do business with these clowns

After years at Umpqua Bank we are closing our account. I was trying to renew our PC protection software and my debit card was declined. I called the national number and was told the program I was attempting to renew was fraud.
This is absolutely 100% false! I have been using it since 1998. I repaired PCs and used it to clean viruses, fix Windows Registry files, and so much more! It keeps web pages from gathering information on me, my network secure, and my kids PCs safe.
To think that I was told I cannot spend my own money on something completely legal... I would have thought "they wouldn't dare" if it didn't happen to me. How dystopian! An institution deciding what you can and cannot purchase?!
I renewed this program with Umpqua for several years. This time I had to use our other bank which doesn't have a local branch, this is why we used Umpqua as a second. Well, no longer!

I feel badly for the folks that work at my local branch in Lakewood. When the bank was Columbia Bank it was a great place to do business. Now that it’s been sold to Umpqua the same staff works there but the banking services online really sucks. There are way too many things to list and I have tried to complain to upper management but they could care less. The local staff always apologizes for them, I know they feel bad having to work at an inept bank. Now they have stopped Saturday hours. I have been putting off changing banks because I have extensive pay to accounts that I will need to transfer to a new bank but I am fast realizing that I will have to do it.

There always seems to be some bumps in the road as your bank changes from one organization to another however this change has been relatively issue free.
The key word here is relatively, since there are some issues that concern me.

You do not list all Pending Transactions (mainly my government check) in a timely manner.

Your web side does not have the capability of me asking a question or voicing a concern, I miss that capability.

Recently you changed the account number on one of my accounts without notifying me. I did not receive a replacement card before the old one expired. Under Columbia Bank, I could come in and get a new card issued on the spot. However they cannot do that so I must wait for one to be ordered in.

Your interest rates on Savings accounts are in the Pitiful range, this resulted me in moving over 20 K out of your bank to another institution. I will continue to do so until your rates improve.

I have been with this Bank for over 50 years. Mainly because the Silverdale Branch has some great people associated with it. However nothing is for certain and that can change in a hurry.

Jim

I turned to them when I was fraudulently charged for a service , by a vendor that I hadn’t asked for. They were positive at first and said they would get it straightened out. A month later I got an letter stating that since it was not a problem they created, they couldn’t/wouldn’t help with. I never told them that they had created the problem but the vendor had. Now I’m stuck having to start all over. I was ripped off for about $800 by Yelp and can’t get a response from them.

This Bank does not know to handle and convert foreign currency to American dollars. I took foreign currency to them to get converted to American dollars. Not only did they mess up on the type of foreign currency they exchanged but told me they could not help me when I went back in to to correct the problem. Closed my account.

your teller at the bank window was incredibly rude to me. then when i told the manager about it, she was incredibly rude as well. Vancouver wa, mill plain branch. what a waste

Banking products over charge for customary services, cashiers checks, notary, etc.

Don't ever do business with this bank. They took so much money from me with no return. Happened to others as well and I'm looking into filling against them.

I really enjoy banking with Umpqua. Always a nice experience, whether online, or in person.