UPDATE: The company eventually answered my emails and gave me detailed instructions on how to return my items. Assuming they refund me, I will be satisfied. 🤞🤞🤞🤞 I’ve been trying to tell them... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Underwear arrived as expected and is cotton, but the item; long, shorts type underwear, fits very poorly, no shaping, so goes down at waist and up thighs at the back. Legs are finished with a bulky, t... Voir plus
I bought a very nice lightweight Dressing Gown for my husband but it was too large. I packed it up very neatly and returned the same day received. The return via Royal mail was quite easy to complete... Voir plus
The sports bra is a perfect fit, exactly as described, and very comfortable. I tried it out by wearing it for two consecutive 18 hour days, the second of which was very energetic including dance perfo... Voir plus
À propos de l'entreprise
- Magasin de vêtements
- Magasin de vêtements pour enfants
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
À propos de undercover.co.uk
Écrit par l'entreprise
Welcome to Undercover, where comfort meets sophistication in the world of sleepwear and underwear. At Undercover, we believe that the foundation of a great day starts with a great night’s sleep, and that begins with what you wear to bed.
Our journey began with a simple mission: to revolutionize the nightwear experience by combining luxurious materials with timeless designs. We understand that sleep is essential, and so is feeling good in what you wear. That’s why we meticulously craft each piece using only the finest fabrics, ensuring that every garment is not just a treat for the senses but also built to last.
Our collection ranges from elegant silky pyjamas to cosy cotton sets, each thoughtfully designed to cater to your individual taste and comfort needs. We take pride in our attention to detail, from the delicate stitching to the perfect fit, so you can unwind in style.
What sets Undercover apart is our commitment to quality and customer satisfaction. Our dedicated team is passionate about delivering not only exceptional products but also an exceptional shopping experience. We strive to ensure that every interaction with us is seamless and satisfying, from browsing our website to receiving your beautifully packaged nightwear.
At Undercover, we’re more than just a brand; we’re a promise of quality, comfort, and elegance. Join our community of satisfied customers who have discovered the difference a good night’s sleep can make. Thank you for choosing Undercover, where every night is an opportunity to indulge in pure comfort.
Sleep well.
Shop NowCoordonnées de contact
Unit 2, Bromfield Commercial Park, CH7 1HE, Mold, Royaume-Uni
- 01352 752100
- info@undercover.co.uk
- undercover.co.uk
4,6
Excellent
684 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am 84
I am 84. It has been many years and expense to find a suitable and comfortable bra. Congratulations. Thank you.
14 juillet 2025
Great company to deal with.
Great company, Very easy website to use, excellent quality, very competitive prices.Very fast delivery Only one small problem with an exchange I needed to do,not easy to work out but luckily my son helped me apart from that everything else was easy.I would definitely recommend Undercover and use again.
5 juillet 2025
Poor quality and fit
14 juillet 2025
Great toweling robe
My bathrobe arrived quickly and was presented well tied with a ribbon. Thank you
13 juillet 2025
Underslip was much nicer than expected
Underslip was much nicer than expected. Very pretty and very pleased with it, reasonably priced too.
13 juillet 2025
I have tried to contact these people as…
I have tried to contact these people as I need to return the item. I have telephoned, all I get is an answer phone I leave message no one returns call. I have e.mailed the e.mail will not go through.
I am not happy at all being a pensioner too dosent give you any faith in people
13 juillet 2025
Réponse de undercover.co.uk
Hi Jennifer
Thank you for your message. I'm sorry to hear that you've had trouble getting in touch with us. We've checked our messages but haven't found any communication from you.
Please contact us directly at help@undercover.co.uk, and we’ll do our best to assist you and resolve the issue as quickly as possible.
Best regards,
Vikki
Good product arrived on tine
13 juillet 2025
Nice belt
Nice belt, as described, promptly delivered. Good value. An all round positive experience. Thanks.
7 juillet 2025
Good value and quick delivery
11 juillet 2025
Perfect fit
10 juillet 2025
Good quality cotton bra
My bra was quickly dispatched and is good quality. The cotton bra is nicely made and is of a good fit. Its construction is good compared to other cotton bra’s I’ve had from elsewhere. I would recommend this company and this item.
29 juin 2025
Speedy Delivery
This is the second time I have ordered these knickers so I knew they were what I wanted. They arrived quickly, in fact 4 days earlier than I was advised!
9 juillet 2025
Great to find a cotton bra. Comfortable.
The bra fits well and is made of cotton which is what I wanted.
Fast delivery.
8 juillet 2025
I am sorry but very poor quality
I am sorry but very poor quality, first pair worn split and are now in bin very unhappy waste of my money. I could not get a link to complain that's why you cannot see anything else re this product
7 juillet 2025
Réponse de undercover.co.uk
Hi
Thank you for taking the time to share your feedback. We're sorry to hear that the item you received didn’t meet your expectations. We completely understand how frustrating it can be when a product doesn’t fit or feel as anticipated, and we value your experience.
I’ve looked into this matter but couldn’t find any previous correspondence from you regarding the issue. We always encourage customers to reach out to our customer service team whenever they encounter a problem with their order, so we can assist promptly and work toward a resolution.
kind regards
Vikki
Good product promp delivery
6 juillet 2025
Knickers!
It is a simple thing but finding the right pants is a real problem. I have spent the past two years buying knickers, since my favourite M and S ones went out of production, and now have a drawer full of knickers I hate. Until now. I bought two multi packs, cotton and elastane, only £10.99, and they're great. I feel I should buy more in case they go out of production.
They don't ride up, the fabric is soft and comfortable. They are very generously sized and you definitely need to go down a size; if they were available in a size 6 I would buy them as the size 8 is 36" hip.
The only issue is the colours available. It would be good to be able to buy them singly and choose colours; nude may be boring but there are always outfits that need nude underwear. Two shades of green (and the dark green reminds me of school knickers), two shades of pink and one white is not the greatest choice of colours. That is my only caveat.
27 juin 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.