was disappointed with my experience. The windows I received were not as promised — the style and quality didn’t match what was discussed during the sales process. The installation was completed, but... Voir plus
Établissement
Changer d'établissement611 Parkway View Dr, Unit 6, 15205 Pittsburgh, Pennsylvania, US
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Installers Mike & Dan were great… professional and personable. Windows seem like good quality. I’ll follow up in 20 years. Not as thrilled with the office people. Made us postpone a doctors appointmen... Voir plus
L'entreprise a répondu
Both installers were friendly courteous and professional. They took the time to protect our floors and cleaned up when the windows were installed. We were given instructions not to clean or reapply... Voir plus
L'entreprise a répondu
I have ordered 4 windows total. Two are already installed, and my remaining two windows are still to be delivered. The problems began whenever we discovered that all four windows were not ma... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling. Universal Windows Direct of Pittsburgh opened in 2019. Our products feature the exclusive UniShield brand and come with a transferable lifetime warranty on materials and labor. We are a fully licensed, bonded, and insured company and EPA Lead-Safe certified.
Coordonnées de contact
611 Parkway View Dr, Unit 6, 15205, Pittsburgh, Pennsylvania, Etats-Unis
- (412) 222-5200
3,5
Moyen
23 avis
N'a pas répondu aux avis négatifs
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Satisfied Customers
The installers, Mike and Dan, were very efficient. They cleaned up after themselves and were polite and friendly. We are very happy with the appearance of our new windows and front door!!
8 mai 2023
Avis spontané
Réponse de Universal Windows Direct - Pittsburgh
Lisa, we appreciate your feedback on this experience with our installers Mike and Dan. If you have additional feedback on how we could make this a 5-star experience for you, please contact us at support@universalwindowsdirect.com to share.^J
Super Spacer.
The Super Spacer is what really brought this company to our attention. Devin was a wonderful salesman and worked closely with us to find us the best options available. Very helpful and answered all the questions we had.
24 avril 2023
Avis spontané
Réponse de Universal Windows Direct - Pittsburgh
Greg, we appreciate your kind words and thrilled to hear Devin could provide you with a knowledgeable sales presentation. If you have any additional questions at this time, please don't hesitate to reach out.^J
I have ordered 4 windows total
I have ordered 4 windows total. Two are already installed, and my remaining two windows are still to be delivered. The problems began whenever we discovered that all four windows were not manufactured correctly; however, two were already installed before the mistake was caught. Universal and I agreed to postpone installing the remaining two windows until the "sashes" were replaced and that the sashes would need to be replaced in the installed windows as well. A service technician came out and replaced the two sashes in the installed windows, which I have no problems with as they are now.
There are three problems I'm having now, the timeline of my contract, acquiring the remaining two windows with the "old" sashes in addition to the replaced "new" sashes, and the remaining balance Mike Tucker has verbally agreed to.
Whenever I first signed my payment contract with Universal Windows, I chose to pay off the balance within one year with no interest. The end of that contract is coming up in a couple months and Universal has not provided me with the service they have promised.
I need my remaining two windows (with the new sashes installed and the old sashes on the side) delivered to my home. Not installed, but strictly delivered. I've tried to have this arranged numerous times, but they never arrive and after a phone call with Mike Tucker on 4/20/2023, he is insisting that I am not entitled to the remaining two old sashes whenever I was already promised by Mike H that I am.
In November of 2022, I've expressed my concerns to Mike Tucker with the state of the project and how I'm disappointed with everything. He agreed to fixing all window sashes, delivering my remaining two windows without installation, and has agreed that if I cut all ties with Universal by removing their warranty, then my grand total would be $2000. Since I've already paid $1000 upfront, my remaining balance would be $1000. After the phone call on 4/20/23, he has denied all financial claims.
Who can I speak to that is trustworthy within to company to come to a resolution? I cannot speak to Mike Tucker because I do not trust him to be an honest person.
20 avril 2023
Avis spontané
Réponse de Universal Windows Direct - Pittsburgh
Hi Billy, I am sorry to learn about your experience with Universal Windows Direct and would like to assist in making it better. I just sent a request to gather the information I need to find your account and connect with the customer expereince team to help find a resolution. Please provide that information ASAP so I can help! ^AMC
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