Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 3 sur 5 étoiles

Delivered wrong T shirt and owed £3.95 in delivery cost to return the wrong item back to Unzipped Clothing. Still not sent out the T shirt I requested and had complete radio silence from them for 3... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Cant fault the company, was worried as some sites I have come across off insta have reputations for being a fraud however unzipped were spot on, I received everything I ordered and all in the correct... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Ordered from unzipped clothing in November and order came within a week. My second order I placed on the 14th December and still hasn’t arrived. Iv emailed the company, Facebook messaged.. tried I... Voir plus

Noté 5 sur 5 étoiles

What a fantastic service, I contacted Unzipped as I had ordered several items however was worried they wouldn’t arrive in time for a birthday gift. I was upgraded to next day delivery free of charge... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements

Écrit par l'entreprise

Unzipped Clothing specialises in sourcing brands below RRP, such as Nike & Under Armour. We aim to provide the most popular pieces from these respective brands and provide great deals and service to our customers!


Coordonnées de contact

2,8

Moyen

TrustScore 3 sur 5

53 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Scam

Scam, don’t buy from here. Didn’t receive my product, nor a refund and they never replied to me when I emailed them about it.

14 janvier 2022
Avis spontané
Noté 1 sur 5 étoiles

0 stars if possible...

I trusted this site as it had good reviews and was cheaper than everywhere else. I ordered the terrascapes which took about 3 weeks to come (which is the delivery couriers fault tbf) when they finally delivered it was to the wrong address which again isnt their fault. But the problem with unzipped begins when I tried to contact them on a number of occasions and just would not get a response until I got paypal involved. Which they responded straight away basically saying "well we shipped the item so its not our problem." So I also contacted the courier which said I can't claim compensation but the seller can. So I tried contacting unzipped again asking them to claim so neither of us lose out. But then again... they just did not respond. As long as they don't lose out they dont care about the customer. SHOCKING CUSTOMER SERVICE! Due to this I'm £115 down with no product to show for it. If you do order from this business and something goes wrong... (like in my case) unzipped wont help and simply wont care as long as they get their payment. Wouldn't order again if you paid me.

10 février 2022
Avis spontané
Noté 1 sur 5 étoiles

Awful

Awful, awful company, LIARS. They Do not send the items. Thieves. Do not buy from this company, so many awful reviews and the good ones are fake.

29 décembre 2021
Avis spontané
Noté 1 sur 5 étoiles

Order #2648 hasn’t arrived.

Ordered from unzipped clothing in November and order came within a week. My second order I placed on the 14th December and still hasn’t arrived.

Iv emailed the company, Facebook messaged.. tried Instagram but it doesn’t allow messages to send. Would be grateful if the company would response to me so I can find out my order is on its way or sort a refund. Very disappointed as my first experience ordering was successful. Order #2648.

26 décembre 2021
Avis spontané
Noté 1 sur 5 étoiles

Give me a refund now

Given them the benefit of the doubt and 3 weeks to send my order. No updates. Emailed them numerous times and messaged them on Facebook, one of the emails doesn’t even work. Opened a case with PayPal and they are not answering, commented on their Instagram-ignored me.

I tried to be nice about it and they are just completely ignoring me. I want my money back or for you to sort my order and it be with me by the end of the week. Order #2626

After looking at other reviews it seems to have been a scam, which is a shame as all the other reviews before I ordered were great-which is why I ordered.

13 décembre 2021
Noté 1 sur 5 étoiles

After reading all the other terrible…

After reading all the other terrible reviews it’s pretty obvious Iv been scammed. Placed my order on 30/11/21. Still haven’t received any shipping information for order #2627 when the shoes should be here by now. Will have to buy a new Xmas present for my brother now and try find a way to get my money back👍🏻

10 décembre 2021
Avis spontané
Noté 1 sur 5 étoiles

Order #2612

Seems this is the only way to get through to them.
Ordered over 10 days ago now and still not dispatched, tried contacting via Facebook and Instagram with no reply, tried every email address which just bounce back. Where’s my order?

2 weeks later still not received order and unzipped are trying to get my review taken down by trustpilot. Clowns

7 décembre 2021
Noté 1 sur 5 étoiles

Poor customer service

Ordered an item with 2-4 day delivery. On the 4th day still not been dispatched. Tried to get in contact with the company and got blocked from their social media.so opened up a case with paypal and now getting a refund. Disappointed

1 décembre 2021
Logo de Unzipped Clothing

Réponse de Unzipped Clothing

Hello Charlie,

You contacted us less than 24 hours after placing your order asking where your parcel is.

Due to Shopify’s fraudulent checking system, your order was held back for additional checks & since you have opened a Paypal case during the 2-4 time frame, we have refunded the order immediately to prevent loss of goods due to fraudulent activity.

Noté 1 sur 5 étoiles

Tell my why I’ve been waiting on my…

Tell my why I’ve been waiting on my order which I placed 4 MONTHS AGO!! I have had no response and at this point would just like my money back. This is just ridiculous!!

6 octobre 2021
Avis spontané
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Réponse de Unzipped Clothing

Dear Taquana,

We have searched your details multiple times in our database and they do not match a legitimate order.

Noté 1 sur 5 étoiles

Product itself very good but customer…

Product itself very good but customer service is SHOCKING! I ordered a Nike set shorts and top and paid for express delivery (1-3 days) as I wanted the outfit for when I went out. My order turned up 7 days later , when I tried to contact them via Instagram and email I was just ignored. I then commented on a photo on there Instagram page and was asked what my order number was and then was ignored with no further communication. I also tried there customer service chat and again got nothing. Won’t be using again!!!

An apology and communication goes a long way and all it would of took was a message to reassure me that my order would be coming and some excuse for the delay.

29 juillet 2021
Logo de Unzipped Clothing

Réponse de Unzipped Clothing

Hello Andy,

We investigated your order and found that everything has arrived on time.

Delivery takes 2-4 business days when ordering with us, so this would exclude weekends - your order arrived on the 4th business day.

I do however apologise for the lack of communication and response from our team, our mailing system had been down for some time and an uplift in customer support via Chat delayed correspondence, however I can see an agent responded to you via livechat which would have also gone to your email(this can sometimes end up in the junk/spam folder). Once again, I can only apologise on behalf of the team how poor your service has been on this occasion and we'd like to offer you a £25 voucher and guaranteed next day delivery(Mon-Fri) on your next order if you choose to try us again.

Kind Regards,
Unzipped Clothing.

Noté 1 sur 5 étoiles

I haven’t received my order and it’s…

I haven’t received my order and it’s been nearly 4 weeks

10 juillet 2021
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Réponse de Unzipped Clothing

Hello Harun,

Upon checking your order, I can see it was placed on 26th June. Furthermore, I can see that your order was delivered on the 30th June via DPD.

If you have any queries, I would suggest consulting our customer service via Instagram/Email before using Trustpilot where we do our best to solve any issues.

Noté 5 sur 5 étoiles

amazin

good cheap reliable class

15 juin 2021
Logo de Unzipped Clothing

Réponse de Unzipped Clothing

Thank you so much for taking your time to review Unzipped Clothing.

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