Uprise Bikes Avis 287

Received regular feedback concerning delivery of the bike and delivery driver contacted an hour before arriving to ensure ready for delivery.
Very pleased with the bike and additional items provided by up rise bikes.

Ordered a Merida Scultura at 8am on the Thursday, was delivered to me up in the Scottish Highlands lunchtime the next day and delivery was free. Absolutely delighted. Will definitely use Uprise again. Excellent service.

Excellent service a really good experience from start to finish. Loving my new bike, one very happy customer!

Fast delivery kept me updated very good customer care

Great service with prompt delivery. I also called to discuss an addition and everything arrived together. Thank you

Amazing bike loving how comfortable it is to ride !!

Really cannot recommend this bike shop highly enough. Absolutely fantastic, friendly and knowledgeable staff. Everyone was extremely patient as I dithered over all the options and tried out numerous bikes. I got great advice but in a totally non-pushy way. The after service is excellent too. It is so much better than just buying online. If you’re thinking about buying an e-bike I would suggest going to see them and having a chat. They’ll also make you a lovely cup of coffee…

I spoke to someone in the shop who w a really helpful and enabled me to order in line with confidence.
When ordered the bike came remarkably quickly with only the bars to straighten out.

Competitive prices and fast shipping but their customer service leaves a lot to be desired. I bought a new bike and when it arrived, I had a couple of queries. I sent them an e-mail but never got a reply. A few days later I sent a reminder which they answered but only partially. So I e-mailed them again and, again, they did not reply. I spent nearly £3,000 with them and they don't seem to care about answering e-mails. I always think bike shops should be about more than just sales. They should also be a point of reference for information and advice. Sadly, Uprise do not seem to agree. I was also sent a checklist with my new bike. You ticked the box to say bell was fitted (it wasn't). You ticked the box to say front and rear reflectors were fitted (they weren't). It makes me wonder if the bike was checked at all before leaving your warehouse. I wont be buying from Uprise in the future. Quite disappointing.

Purchased Amflow MTB and took it home but after ride gears needed adjusting.
Rang Stewart in the showroom , booked in following morning and sorted by Adam the mechanic, back riding late morning.
Excellent service , very knowledgable (Paul went through setup in detail with me)and friendly members of staff and very helpful. Would highly recommend.

Bought a bike from them which arrived with a slight imperfection I contacted them and they where more than helpful they where quick to advise and get the problem sorted which doesn’t normally happen these days I would definitely use this company again, many thanks to all the team 😁

Helpful in giving advice about different types of ebikes. Easy to use cycle to work scheme.

Brilliant communication, fast delivery and a great price. I was very pleased with the bike when it arrived and the service I received throughout.

Great service ordered the bike and it was sent out next day bike arrived all set up only had to put the handle bars on. Well recommended seller

Bought a Trek in the sale. Delivered promptly and well assembled.

I can’t express enough how good the service was by the staff in the E bike showroom, very warm and welcoming.
I told them what I was looking for and they run me through various options and explained everything very well.
I will definitely be going back there and would most certainly recommend anyone to go there.

Uprise Bikes emailed to warn me of the uncertain supply of my ordered product. However within just a few days the product was delivered to my door. I appreciated being kept up to date with the supply problem and the ordered cap arrived in time for Christmas and as expected, is of great quality. The only skull cap we've found that fits my husband's head!

Absolutely fantastic
Tom and the crew was very friendly. Wasn't sure what bike to get. I ask a lot of questions and Tom was very knowledgeable. Tom show me around the shop to what was in my price range on Saturday. Came back on Monday and walk out with a really good spec bike (highly recommended) thanks again