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À propos de l'entreprise


Coordonnées de contact

2,6

Bas

TrustScore 2.5 sur 5

9 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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2,6

Tous les avis

(9)

1 avis reçu au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

I bought one of their long T-shirt in…

I bought one of their long T-shirt in navy colour about a year ago from one of the big online clothing retailers. My husband wears it as a PJ top and still, to this day, it dyes our white bed sheet blue, just by sleeping on it! It has gone thru so many washes, but it discolours it and it is absolutely awful. I will NEVER ever buy their clothes ever again.

28 novembre 2025
Avis spontané
Logo de Uptheir

Réponse de Uptheir

Dear YK

This review appears fictitious, but we will response nevertheless:

We’ve read your review and want to address it directly. The situation you describe is not something we have ever encountered with our products and ongoing colour transfer after a year of wear and multiple washes does not reflect the performance we expect from this garment.

We would also like to note that this is the first time you have contacted us about this issue. Had you contacted us when the problem first appeared, we could have advised you, investigated the matter properly, or offered support through the correct channels. Unfortunately, without any prior communication and with the item being over a year old we are not in a position to assess or take responsibility for its current condition.

We appreciate you sharing your experience, but given the circumstances, there is nothing further we can offer at this stage.

Thank you,
Uptheir clothing

Noté 5 sur 5 étoiles

Love everything

Love everything

10 février 2024
Avis spontané
Logo de Uptheir

Réponse de Uptheir

Thank you so much! We’re thrilled to hear you love everything your support means a lot to us!

Noté 5 sur 5 étoiles

Items ordered were as described

Items ordered were as described, fitted wel and are of great quality.

15 février 2024
Avis spontané
Logo de Uptheir

Réponse de Uptheir

Thank you for the lovely feedback! We’re so glad to hear the items fit well and that you’re happy with the quality. We really appreciate your support!

Noté 5 sur 5 étoiles

New Customer.

Only recently found uptheir and boy what have I missed. Being a trim 6foot 9in 18 and a half stone i found getting "tall" clothing a problem. Many of the other sites offer big and tall and not just tall. Recently purchased some polo's from another site labeled xlt, long for sure but chest claim of 48 turns into 56. Not happy.
Bought 1 polo to check sizes from uptheir at xlt (48 chest) and what a smashing fit, long in the body and won't untuck, great chest sizing and decent qualtity.
Have now ordered 7 more in different makes and colours from them and every one is true to size.
Also purchased some jeans which when they arrived were not my style. Free return and refund in 2 days means I will buy with confidence again for sure.

15 février 2024
Avis spontané
Logo de Uptheir

Réponse de Uptheir

Thank you so much for taking the time to share this we absolutely loved reading your review! We know how difficult it can be to find true tall clothing, so we’re really glad you finally found us and that our fits are working perfectly for you.

It’s great to hear the XLT polo was spot on in both length and chest size, and we’re delighted the rest of your order matched your expectations too. We’re also pleased the returns process for the jeans was smooth and stress-free that’s exactly how it should be.

Your confidence and continued support mean a lot to us. We’re thrilled to have you as a customer and hope you enjoy all your new pieces!

Noté 5 sur 5 étoiles

Stylish Clothes for Fluffy Dudes :)

I've always have a great experience with Uptheir Clothing. The selection for us 'fluffy dudes' is always a great and I'm guaranteed to find something stylish :)

12 février 2024
Avis spontané
Logo de Uptheir

Réponse de Uptheir

Thank you for the fantastic review! We love hearing that you’ve consistently had a great experience with us and we’re especially glad you’re finding stylish pieces that fit and feel good. That’s exactly what we’re here for!

Really appreciate your support, and we can’t wait to keep you looking sharp.

Noté 1 sur 5 étoiles

SCAM avoid at all costs

SCAM avoid at all costs.
Ive raised a section 75 claim via my credit card as they will not give me a refund of £180 on my returned clothes.Proof provided to them. Claimed it was lost and they will only offer a refund when they get the refund.Now they claim to have been taken over by other company so they will not refund.

25 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

I ordered a hoodie with 48 hour…

I ordered a hoodie with 48 hour delivery through Large and Tall. It went through Paypal as UPTHEIR. It has never come and Large and Tall does not respond to any emails other than to say they will be in contact within 72 hours but of course they don't. Large and Tall apparently does not exist, phone number is not recognised. UPTHEIR does not respond and their phone goes to voicemail but the mailbox if full so you can not leave a message.

18 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

parcel not received

I placed 2 orders, One order was with Uptheir.co.uk and the other order was with Big Matts.co.uk. The first order was just over £100 for a jacket, smart shirt and a hoodie, the second order was for 3 extra long ties. Both orders were supposed to be delivered by Royal Mail so I was surprised to receive an email from Evri saying my order from Big Clothing 4 U was going to be delivered seeing as I hadn't ordered anything from them. The delivery was late morning and the proof of delivery photo shows a reused box left on front door step in full view of any passers by. My partner got home from work at 6pm and I got home from work after 9pm. The parcel wasn't there when my partner got home. I searched all of Evri's normal dumping locations and asked my neighbours. NO PARCEL. I asked Big Clothing 4 U what my order had been from the parcel tracking number and it was all the items from the 2 orders combined. I have emailed and telephoned both vendors I ordered from and Big Clothing 4 U who sent the parcel. None of the companies answer the phone, and the email says it will take up to 28 days for an investigation by Evri. When parcels have gone missing that I have ordered from other companies who used Evri. I have been sent replacements or given a refund within 24Hours of my complaint. It is NOW 7 DAYS since package went missing and there has been no restitution.

29 novembre 2023
Avis spontané

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