Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve shopped with Urban Rider several times now and they’ve been excellent every time. The staff are super helpful, genuinely well informed about the kit they sell, and always happy to talk through op... Voir plus

Noté 5 sur 5 étoiles

Hello Urban Rider team, All the products I have received from you are beautiful and of excellent quality. I am truly delighted to continue shopping with your company. I also want to thank you... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My first call for all my biking gear. Customer service is excellent, prices are always matched to other retailers and the you tube reviews and content are the ones I always watch for .

L'entreprise a répondu

Noté 4 sur 5 étoiles

Given I ordered on new years day, delivery was quick. I have had some issues in the past with Urban Rider not carrying the stock they advertise. This has caused deliveries to be slower than expected.... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

406 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Superb service and incredibly knowledgeable staff

I’ve shopped with Urban Rider several times now and they’ve been excellent every time. The staff are super helpful, genuinely well informed about the kit they sell, and always happy to talk through options rather than just push the most expensive item. Their product range is high quality, and their advice on sizing and fit has helped me get it right first time when ordering online. Communication and delivery have been smooth and professional, and it’s clear they really care about customer service. Overall, a top-notch shop for motorcycle gear – highly recommended,

24 février 2026
Avis spontané
Noté 5 sur 5 étoiles

My first call for all my biking gear

My first call for all my biking gear. Customer service is excellent, prices are always matched to other retailers and the you tube reviews and content are the ones I always watch for .

19 mars 2026
Avis spontané
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Réponse : Urban Rider

HI Alex, Thank you for your review!

Noté 5 sur 5 étoiles

Hello Urban Rider team,

Hello Urban Rider team,

All the products I have received from you are beautiful and of excellent quality. I am truly delighted to continue shopping with your company.

I also want to thank you for remembering a customer who lives so far away in Argentina. It really means a lot and shows the great professionalism and care you have for your clients.

Kind regards,
Cristian Ciccia

11 mars 2026
Avis spontané
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Réponse : Urban Rider

Hi Cristian,

Thank you so much for your kind words. We’re absolutely delighted to hear that you’re happy with the products and that they’ve reached you safely in Argentina.

Your feedback is greatly appreciated.

All the best,
The Urban Rider Team

Noté 5 sur 5 étoiles

Bought the Pando Moto Bia body suit XL…

Bought the Pando Moto Bia body suit XL and needed the Large instead. Contacted the team and they responded to my enquiry about doing this swap very quickly and professionally when explaining id get a refund and need to re-order the size down but were helpful as they let me know they could get more messurments taken of the size down suits which I appreciated as im odd sized.
I returned the XL for free and had my refund straight away and the Large arrived the next day of order and fits perfect.

Amazing service will be buying from them again as we have bought the pando moto mens armour off them too.

26 février 2026
Avis spontané
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Réponse : Urban Rider

Hi Rebecca, Thank you for your review and glad we could help with your queries!

Noté 5 sur 5 étoiles

Smashing service!

A bag I bought got a defect. They resolved it and had it exchanged under warranty quickly & with no hassle. I actively buy from these guys because of their excellent service.

20 février 2026
Avis spontané
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Réponse : Urban Rider

Hi Nix, Thank you for sharing your experience!
We’re really glad we could resolve the issue with your bag quickly and smoothly. Your trust and loyalty mean a lot to us!

Noté 5 sur 5 étoiles

Easy to place order .outstanding…

Easy to place order .outstanding quality .well packaged and delivered on time. Best of all..signature post .NO..I LEFT IT AT THE DOOR .BESIDE THE 🪴 POT IN THE PIN...COMPANIES. AND a little bar of chocolate..it's appreciated

13 février 2026
Avis spontané
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Réponse : Urban Rider

Hi John, Thank you so much for your review!

Noté 5 sur 5 étoiles

Merlin/Oxford Shirts

Another great product from Urban Rider, delivered super quick as always. Unfortunately, the size wasn’t quite right for me this time, but the return process is so easy that it’s never a worry. I really appreciate how smooth and quick the returns are, and the refund is always prompt. It gives me confidence to order different sizes when needed, knowing everything will be handled efficiently. Highly recommended!

18 février 2026
Avis spontané
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Réponse : Urban Rider

Hi Robert, Thank you so much for your kind words and continued support!
We’re really pleased to hear that your order arrived quickly and that our returns process gave you the confidence to try a different size. We know that getting the right fit is crucial, and we always aim to make exchanges and refunds as smooth and hassle-free as possible.

Noté 5 sur 5 étoiles

Well what can I say

Well what can I say. A great service from start to end. Got a helmet that I wanted at a great price. Helpful bunch of people. Always helpful and prompt. Thank you.

16 février 2026
Avis spontané
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Réponse : Urban Rider

Hi Ron, Thank you for your review!

Noté 5 sur 5 étoiles

I have used this company for the first…

So after first order having a
Small issue that was rectified quickly , and having dealt with a return so professionally I would say they are one of the best companies to deal with

16 février 2026
Avis spontané
Logo de Urban Rider

Réponse : Urban Rider

Hi Mike,

We’re very sorry to hear about your experience and completely understand how frustrating this must be.

We have checked our email records and are unable to see any previous correspondence regarding this issue. Our team is always happy to assist, and we would have been more than willing to look into this for you straight away.

This is certainly not the standard of service we aim to provide, particularly for a first-time customer, and we sincerely apologise for the inconvenience caused.

Our team will be in touch with you as soon as possible to investigate what has happened and provide a full update on your order.

Kind regards,
Urban Rider Team

Noté 5 sur 5 étoiles

Goods are as described and arrived in…

Goods are as described and arrived in good time. I was kept informed throughout the process dispatch and delivery

5 janvier 2026
Avis spontané
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Réponse : Urban Rider

HI Robert, Thank you for your review!

Noté 5 sur 5 étoiles

Brilliant customer service

Brilliant customer service, fantastic range of products. I had an item missing from my order, the notebook from a Trip Machine wallet. Once I notified customer service at Urban Rider, I received the notebook in a couple of days, looking forward to placing my next order.

9 février 2026
Avis spontané
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Réponse : Urban Rider

HI Marcus, Thank you for your review!

Noté 5 sur 5 étoiles

One stop shop

Urban Rider are my go to when it comes to motorcycle equipment and apparel. They have a huge selection in store and via partner retailers and they are able to price match if you see something cheaper in another store/site.
Their reviews of products are comprehensive as is their size guide which I always rely on rather than the manufacturer's.
Highly recommend them!

30 janvier 2026
Avis spontané
Logo de Urban Rider

Réponse : Urban Rider

Hi Andre, thanks so much for the kind words and for taking the time to leave such a detailed review. We’re really glad to hear that our product reviews and size guides have been helpful. Thanks again for the continued support!

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