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At Magic Motion, we are not just a sex-tech brand; we are pioneers in redefining pleasure and transforming the way we experience intimacy. Founded in 2013 by Sam Hsieh, a visionary product marketing expert, and Kim Yuan, a seasoned specialist in Internet and software project management, our mission is to bridge the Pleasure Gap and revolutionize sexual wellness for individuals worldwide. From the very beginning, we recognized the power of diversity and inclusivity. Our team comprises individuals of different ages, genders, ethnicities, backgrounds, and lifestyles, each bringing their unique perspectives and experiences to the table. This diverse collaboration fuels our creativity and allows us to develop a range of sex wellness products that cater to the diverse needs and desires of our global community. Our journey gained momentum in 2014 when we introduced our first app-controlled vibrator, the Smart Mini Vibe. This innovative device quickly captured the industry's attention and garnered acclaim as a nominee for the prestigious 6th Annual 'O' Awards. This recognition reinforced our commitment to pushing boundaries and delivering exceptional pleasure-enhancing experiences. Never content with resting on our laurels, we continued to innovate and disrupt the industry. In 2016, our Flamingo products received the coveted Red Dot Award for Product Design. The Flamingo's elegant design, inspired by the graceful flamingo, coupled with its ergonomic qualities and pleasing feel, marked us as pioneers in seamlessly blending style and functionality. But our commitment to innovation doesn't stop at product design. In 2021, we reached a significant milestone with the grant of the US11207562B2 US patent for our groundbreaking physical training system for pelvic floor muscles. This patent is a testament to our dedication to developing innovative solutions that enhance pelvic floor health and improve overall well-being. Looking ahead, we are poised to reshape the landscape of pleasure once again. In 2023, we proudly announced our Interactive Sex-Tech progress, a leap forward in immersive experiences. Teaming up with SyncMo, we introduced the Magic Motion Edition of SyncMo, enabling our customers to fully immerse themselves in any recorded or live video and experience real-time pleasure. This groundbreaking feature provides a safe space for self-expression and exploration of one's deepest desires. At Magic Motion, we believe that pleasure knows no boundaries. We are committed to addressing the needs of as many humans as possible, closing the Pleasure Gap regardless of race, sexual preference, or location. Everyone deserves the opportunity to experience sexual pleasure and intimacy on their own terms. Join us on this extraordinary journey of pleasure and discovery at www.magicmotion.shop, where our award-winning products, cutting-edge Interactive Sex-Tech, and unwavering commitment to customer satisfaction converge. Together, let's redefine pleasure, create intimate experiences that transcend the ordinary, and empower individuals to embrace their desires in a whole new light.
216 South Citrus Street, STE 595, West Covina California 91791, United States, 91791, West Covina, Chine
2,8
7 avis
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Same problem as another described regarding SyncMo, reset my harddrive and tried installing my activation code on the blank drive but was not allowed, contacted support around 10 times now, chat or email but they ignore and just take the 49 euro lifelong subscription fee and steal your money. It's been 4 months now.
I find this Flamingo Max quite good overall.
What I like the most is its sensitive and accurate touch feedback; it's very responsive with almost no delay, making the experience great. Additionally, I was pleasantly surprised to find it includes built-in Kegel training courses. This feature is very convenient for people concerned about pelvic floor health, essentially providing a professional, guided training plan that makes daily exercises easier to stick to.
Réponse de Magic Motion
Hi Jenna,
Thank you for sharing such a detailed and thoughtful review.
We’re really glad you noticed the responsiveness and minimal delay — accurate touch feedback and squeeze-based interaction were key focuses in the design of Flamingo Max, so that the experience feels natural and intuitive.
Pelvic floor health is also a core part of our product philosophy, and we’re happy to hear that the built-in Kegel training courses made guided daily exercises easier to stick with.
We truly appreciate your feedback and support.
— The Magic Motion Team
I advise against buying this browser. I paid the 49 bucks they charge. I got a brand new computer and wanted to use the browser on it. I contacted them to request activation on the other computer since it did not take the activation code. I have contacted them through email and the chat they have about 6 times. They never respond to any of those ways of communication. Do not waste your money and time. Use Vibemate from Lovense. It does the same and more. Syncmode people are very UNETHICAL.
Réponse de Magic Motion
Hi there,
Thank you for sharing your experience. We’re very sorry to hear about the frustration you went through, particularly regarding activation and the lack of response you encountered at the time.
To clarify, the browser you mentioned is a third-party platform developed and maintained by an external provider, and activation-related issues are handled on their technical side. That said, we fully understand that this does not reduce the inconvenience you experienced, and we take user feedback like this seriously.
We’re currently reviewing older feedback to ensure no unresolved cases were left behind. If you’re still open to it, we would be glad to help relay your case to the relevant technical support team and explore a possible resolution.
We sincerely regret that this experience caused such disappointment, and we appreciate you bringing it to our attention.
— The Magic Motion Team
This thing sucks. Won’t even stay connected to the app me and my partner are in the same room. I called customer service about the defect, and all they had to say is it happens alot, and try to delete and redownload the app. After trying that with no success, I emailed them multiple times with no response. It’s been almost two weeks now trying to get something from them. $100 down the drain. Horrible product, even worse customer service.
Réponse de Magic Motion
Hi Jon,
Thank you for bringing this to our attention. After reviewing your feedback again, we want to sincerely apologize — not only for the connection issues you experienced, but especially for the lack of proper follow-up afterward. That should not have happened.
We understand how frustrating it must have been to deal with repeated connection problems and then feel unsupported when reaching out for help. At that time, our support process did not meet the standard it should have, and we take responsibility for that experience.
Since then, we’ve made improvements to how technical issues and customer inquiries are tracked and handled, to ensure cases don’t go unanswered. If you’re still open to it, we would genuinely like the opportunity to review your situation again and discuss a fair resolution.
We appreciate you sharing this feedback — it helped highlight areas where we needed to improve.
Best regards,
The Magic Motion Team
Réponse de Magic Motion
Hi Kandi,
Thank you so much for your kind words! We’re really happy to hear you’re enjoying it and that the size and experience felt fun for you.
We truly appreciate you taking the time to share your feedback.
— The Magic Motion Team
Réponse de Magic Motion
We're really sorry to hear you're having trouble with our device. 😔 To ensure the best performance, make sure to open Bluetooth and connect your device with the Magic Motion APP. If it's the Magic Motion Flamingo, a quick tip: the tail part has an antenna, so try not to cover it with your body to keep that Bluetooth signal strong!
Our devices feature tungsten steel motors for a powerful and deep vibration experience. We understand that the size of the bullet vibrator can bring a different sensation. 🌟 Why not explore other options on our official shop at us.magicmotion.shop? There's a variety to check out that might better suit your preferences.
Any questions please send email to customerservice@magicmotion.shop or info@magicmotion.us. we are here to make things right for you!
I didn’t even get it and when I try and reach out I don’t get any response this website is a scam don’t buy from them! I spent $99 and for nothing!
Réponse de Magic Motion
Hi Kate,
We want to address this clearly, as we take any concern about undelivered orders or scams very seriously.
After reviewing our records, we can confirm that this order was successfully processed, shipped, and marked as delivered. That said, it’s clear that the overall experience — particularly the lack of effective follow-up at the time — left you feeling unsupported, and for that we sincerely apologize.
We are a legitimate business, and feedback like this highlighted gaps in our support process in the past. Since then, we’ve made improvements to how shipping issues and customer inquiries are tracked to ensure cases are properly followed through.
We appreciate you raising this concern, as it helped us improve how we handle similar situations going forward.
— The Magic Motion Team
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