I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot... Voir plus
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Huge shoutout to AJ from open infra! When multiple people for 2 days couldn’t help me, blamed each others company, she came in and helped immediately! Thank you, AJ for being so wonderful at your job... Voir plus
L'entreprise a répondu
I received a personal response to my email on the same day I sent it. Rence was very professional and patiently walked me through what needed to be done to resolve my issue. My interaction with Rence... Voir plus
Very prompt response for my problem. Rence explained situation and it was resolved. Also received follow-up phone call which was a pleasant surprise.
À propos de l'entreprise
À propos de Open Infra US
Écrit par l'entreprise
About Open Infra
Open Infra began in 2009 in a small town near Stockholm, Sweden. What started as an ambitious idea to build open, competitive fiber networks has grown into one of Scandinavia’s largest digital infrastructure providers. Today, we’re bringing this vision to Europe and the U.S., empowering communities with world-class digital platforms.
Our missionAt Open Infra, we’re all about giving you control. Every provider is welcome on our network, so you have a wide range of options. If one doesn’t work out, it’s easy to switch to another. You’re never stuck with a single provider, and that means you benefit from open competition, which keeps prices fair and innovation thriving.
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Coordonnées de contact
10601 Clarence Dr, Suite 250, Frisco, TX 75033, Frisco, Etats-Unis
- (855) 910-6050
- customerservice.us@openinfra.com
- us.openinfra.com
Ready for fiber?
4,4
Excellent
435 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My experience was amazing
My experience was amazing. They were super helpful in giving me guidance and what to do.
14 avril 2026
Avis spontané
Great customer service!
Very prompt response for my problem. Rence explained situation and it was resolved. Also received follow-up phone call which was a pleasant surprise.
15 avril 2026
Avis spontané
Shout out to Karlo at Infinity Broadband
I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot of options to choose from. We went with Infinity Broadband, and I have to say - Karlo in their support team is exceptional. He was very persistent to find the source of the issue we were having even when it appeared it was was our end, not theirs. He worked the issue with us until it was solved. And yes, it was on our end! He was so polite and considerate - and very helpful!
15 avril 2026
Avis spontané
Open Infra Customer Service is Excellent!
I was recently contacted by Alexander Stern of the Open Infra Customer Service team who asked if I would consider re-starting my fiber internet service which I had discontinued a few months earlier. After chatting with Alexander, I decided to re-instate Open infra's fiber service. I am very pleased with the service which has been up for about a month now.
In addition to the speed of our internet connection, I must highlight the superior customer service that Alexander delivered. He listened to our concerns, came up with a solution and dispatched a local field service team to resolve the issue of where the fiber entered into our home. Blake and his team were professional, efficient and brought a friendly, "can-do" attitude.
Alexander has been on-point with follow-up at every stage of the process.
I am impressed and pleased with the services that Alexander, Blake and the Open Infra team are providing, and I would not hesitate to recommend Open Infra Fiber Service if it is available in your area.
23 mars 2026
Great Communication
The rep was super friendly and clear about the bill and the changes to my information.
14 avril 2026
Alexander's Helpfulness
Alexander, with OpenInfra, made a difference. My initial three months with Openinfra were challenging. However, with the help of Alexander's expertise, determination, guidance, and personable approach, the issues were resolved. He, along with the technicians, worked endlessly to find success. They were patient and persistant in creating a solution. Simply stated, Alexander restored my confidence in Openinfra and I am looking forward to productive relationship in the future.
14 avril 2026
Very Helpful
I received a personal response to my email on the same day I sent it. Rence was very professional and patiently walked me through what needed to be done to resolve my issue. My interaction with Rence confirmed that my decision to use Open Infra as our provider was the right one.
13 avril 2026
Avis spontané
Réponse : Open Infra US
Hi Floyd,
Thank you so much for your feedback!
We’re very happy to hear that you had a great experience and found our support helpful. Your kind words mean a lot to us.
If you ever need anything in the future, we’re always here to help!
Best regards,
Jefrey
Customer Support
Vince was very helpful with changing my…
Vince was very helpful with changing my plan. I am technology challenged and he listened to me explain in my terms and then determined what to do. He said he would followup with me and he did that in less time than he estimated. Very good customer service.
10 avril 2026
Avis spontané
Réponse : Open Infra US
Hi Trudy,
Thank you so much for your kind feedback!
I’m really glad I could help you with changing your plan and that you felt listened to and understood throughout the process. It’s great to hear that the follow-up also happened sooner than expected and that everything worked out smoothly for you.
If you ever need anything in the future, don’t hesitate to reach out—I’m always happy to help!
Best regards,
Vince
Customer Service
Huge shoutout to AJ from open infra
Huge shoutout to AJ from open infra! When multiple people for 2 days couldn’t help me, blamed each others company, she came in and helped immediately! Thank you, AJ for being so wonderful at your job and your great attitude!!!
11 avril 2026
Réponse : Open Infra US
Hi Matt,
Thank you so much for your amazing feedback!
I’m really glad I could step in and help get things resolved for you, especially after the difficulties you experienced earlier. It means a lot to hear that my support and attitude made a positive difference.
If you ever need anything in the future, don’t hesitate to reach out—we’re always here to help!
Best regards,
AJ
Customer Support
The customer service rep was complete…
The customer service rep was complete and comprehensive and made sure the account and service was properly cancelled. I had tried to cancel previously and the service was NOT cancelled as previously expected. When the service worked it was mostly less than expected (speed)however, too many service outages and disruptions along with previously poor customer service made me have to change my ISP.
10 avril 2026
Réponse : Open Infra US
Hi Jeffrey,
Thank you for taking the time to share your feedback.
We’re glad to hear that your cancellation was handled completely and that the agent ensured everything was properly closed this time. However, we’re truly sorry to hear about your earlier experience with service interruptions, performance not meeting expectations, and difficulties with the previous cancellation request. That is not the experience we aim to provide, and we understand how frustrating that must have been.
We appreciate your honesty, as it helps us identify areas where we need to improve. If there is anything further we can assist you with, please don’t hesitate to reach out.
Best regards,
Ana
Customer Support
The Customer Service Agent was so…
The Customer Service Agent was so helpful and stayed in touch until I had everything I needed.
9 avril 2026
Réponse : Open Infra US
Hi Judy,
Thank you so much for your kind feedback!
We’re very happy to hear that our customer service agent was helpful and stayed in touch until everything was fully resolved for you. Providing attentive and continuous support is very important to us, and we’re glad it made a difference in your experience.
If you ever need anything in the future, we’re always here to help!
Best regards,
Oualid
Customer Support
Customer Support and Knowledge A+
Alexander’s customer support and service knowledge was above and beyond expectations.
8 avril 2026
Réponse : Open Infra US
Hi Keith,
Thank you so much for your kind feedback!
I’m really glad to hear that you felt supported and that my knowledge and assistance met your expectations. It was a pleasure helping you, and I truly appreciate you taking the time to share your experience.
If you ever need anything in the future, I’m always here to help!
Best regards,
Alexander
Customer Support
Prompt response and resolution to get…
Prompt response and resolution to get me back online.There were problems with both the ONT and the router but the Service Tech , Jacob Mathis stayed with it and fixed everything.
1 avril 2026
Réponse : Open Infra US
Hi Raymond,
Thank you so much for your great feedback!
We’re very happy to hear that you were quickly brought back online and that the issue was resolved successfully. It’s great to know that Jacob stayed with it and made sure everything was fixed properly for you.
We truly appreciate you taking the time to share your experience. If you ever need assistance again, we’re always here to help!
Best regards,
Alex
Customer Support
I had to contact Open Infra US
I had to contact Open Infra US and was greeted on phone by Juni. He was friendly, considerate of my needs and a great help!
7 avril 2026
Avis spontané
Réponse : Open Infra US
Hi Debbie,
Thank you so much for your kind feedback!
I’m really glad to hear that your experience was a positive one and that you felt well supported. It was a pleasure speaking with you, and I’m happy I could assist you with your needs.
If you ever need anything in the future, don’t hesitate to reach out—we’re always here to help!
Best regards,
Juni
Customer Support
Rence it was a pleasure to speak with
Rence it was a pleasure to speak with. She was very patient kind and understanding of my situation.
Despite my frustrations Rence provided me solutions that fixed the issue.
My specific thanks to Dan and Rence! Yall are great!
6 avril 2026
Avis spontané
Réponse : Open Infra US
H Sean,
Thank you so much for your kind feedback!
We’re really happy to hear that your experience was a positive one and that patience, kindness, and understanding made a difference in resolving your issue. It’s great to know that the solutions provided were helpful and that everything was fixed despite the frustrations you were facing.
We truly appreciate your special thanks to both Dan and Rence—your words will mean a lot to them!
If you ever need anything in the future, we’re always here to help.
Best regards,
Darwin
Customer Support
The lady helped
The lady helped. She had my system up and running in less than 5 minutes.
4 avril 2026
Réponse : Open Infra US
Hi David,
Thank you for your kind feedback!
We’re very happy to hear that our colleague was able to get your system up and running so quickly. It’s great to know the issue was resolved in just a few minutes and that you were satisfied with the support you received.
If you ever need any further assistance, we’re always here to help!
Best regards,
Kobe
Customer Support
Réponse : Open Infra US
Hi Debi,
Thank you so much for your kind feedback!
We’re very happy to hear that you consistently have a nice experience when contacting us and that you find our team helpful and friendly. Your support means a lot to us.
If you ever need anything in the future, we’re always here to help!
Best regards,
Rodriguez
Customer Support
Jim @Infinity? 10/10! 👍
Jim, Infinity’s customer service rep, was extremely helpful and efficient. My requests for special accommodations were taken care of before the promised date, and I even received a follow up afterward to make sure everything was as requested.
No complaints so far with OpenInfra’s service and especially with the new internet provider, Jim & Infinity.
3 avril 2026
Réponse : Open Infra US
Hi James,
Thank you so much for your amazing feedback!
I’m really glad to hear that everything was handled efficiently and that your requests were completed ahead of schedule. It’s also great to know the follow-up met your expectations and that you’re satisfied with both the service and your new provider.
If you ever need anything in the future, I’m always here to help.
Best regards,
Jim
Customer Support
Rence in customer service helped me so…
Rence in customer service helped me so much. A couple weeks ago, I called to get a shipping label. Told the agent that I need to have it sent to another email address. Didn't receive the email. Called again and Rence corrected my email address and emailed me a shipping label. She said to ship it today and I won't be charged any fees. I printed out the label and shipped it immediately. It was nice talking to her and she helped me get the package shipped out today.
Rick M.
2 avril 2026
Avis spontané
Réponse : Open Infra US
Hi Rick,
Thank you so much for your kind feedback!
I’m really glad I could help you get everything sorted and that we were able to correct the email issue so you could receive your shipping label without further delay. It was a pleasure speaking with you, and I’m happy to hear the process went smoothly after that.
If you need any further assistance in the future, please don’t hesitate to reach out—we’re always here to help.
Best regards,
Rence
Customer Support
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