U.S. Gold Bureau Avis 1 413

No big deal but had to resign paperwork a third time

Antonio just takes care of our needs & answers our questions, with no pressure.

Thanks for being there,
Steve Hager

Quick response, clear explanations, frequent contact & followup through the process until metal was received. Great job Michael Swain & team.

Good social intervention for customers.

You have good sales people.
The person I talked to directed me to a better deal,and I got what I wanted and saved money.

The U.S. Gold Bureau has always proven itself to be honest and trustworthy as I have purchased metals from them more than 5 times in the last 2-3 years.
My agent always answers my questions and works with me to get what I want.
He is also good about letting me know about new releases.
I highly recommend the U.S. Gold Bureau.

Shop around. Very rarely are they the least expensive.

I always get what I order and at a great price.

With regard to my recent purchse of silver coins....
Like so many other bullion and coin dealers, when I purchased from US Gold Bureau, Here's what I found.
FIRST----this was a CREDIT CARD purchase. Most states DO NOT ALLOW credit cards to be CHARGED BEFORE PURCHASE ITEMS ARE READY TO BE SHIPPED. US Gold Bureau placed the SUBJECT CHARGE on my credit card on 2-13-2025, but DID NOT SHIP the item until 3-12-2026. This is nearly ONE FULL MONTH between charging me and shipping my items. This alone should trigger an investigation !!!
This event is also a sign that US Gold Bureau due to the FALL in PMs prices, is ''SHORT ON CASH'', and in not shipping and charging customers at the same time, this allged process can be construed to be allegedly ''Using CUSTOMERS's monies interest free for a month without INSTRUCTING THE CUSTOMERS ABOUT THIS PRACTICE BEFORE SHIPPING THE ITEM OUT AFTER CHARGING THE CUSTOMERS.
My salesman did say that ''they are running behind due to an overwhelming demand". He DID NOT state that charges will be made the day of the transaction, and that even though all fees will be applie at the time of the sale and paid for, that it may be 4 to 6 weeks before the purchase and paid for item(s) arrive.
Please instruct ALL salespersons of this so as to avoid any lawsuits.
Perhaps, this is GREAT INFORMATION, and that US Gold Bureau will be so pleased to send me a FREE US American Eagle. The information is not meant to be accusatory, nor in any form of anger, but is stated to IMPROVE US Gold Bureau's way of letting customers know that even for items PAID FOR, there may be a month or six weeks delay in getting the items to the customers after paying for their items.
During this price drop of PMs, dealers are in danger of losing a lot of money. So, here is what they do.
1. Being ''overloaded with stock that was purchased at higher prices, ''keeping a profitable spread'' is difficult, so the sellers get a ''committed customer purchase'' at price $x. Then, even though the sellers have plenty of this identical stock, they will take the risk of ''hoping'' that the prices they pay will GO DOWN MORE. But this takes time. This is very similar to what the BULLION BANKS with NAKED SHORTS are doing now. ''BARGAIN FOR MORE TIME'' so that the prices of the bullion they need to secure is lower at the finalizing of the contract. This makes it easier for the bullion banks to ''Cover the Naked Shorts''. I am sure that US Gold Bureau had access to some lower-priced stock, and if they can ''spread out'' the customers as is done by Naked Shorts in the COMEX, this sometimes handily helps the sellers of physical bullion and coins, for their ''SPREAD'' for profit is better, because the customer at the POINT OF SALE has promised to pay at the agreed price at the SPOT PRICE at time of purchase. The seller then, can purchase physical stock at the NEW LOWER PRICE. In this case, customer PURCHASE PRICE was about $96 for each of 3 pieces. Instead of selling stock that was purchased for over $95, by "waiting out another month, it is available to the seller at a much lower price. This is great for the seller, and depending on the buyer, if they are very patient in such a case, the seller makes a better profit, and the buyer, if OK with the delay, is OK as well.
Premiums are now declining, and I will expect to deal with US Gold Bureau again, and purchase more at about $55-$62 per ounch. All I have to do is wait until US Gold Bureau disposes of any precious metal that they in this present market, PAID TOO MUCH for it.
2. I KNOW that the ''run on precious metals'' has now been tampered down, and some bullion and coin dealers, are not really wanting to buy, for it stretches their cash out at a time that they are most likely sitting on bullion that is, in some cases, priced at their purchase, up to $40 per ounce for silver, and up to $5400 for gold.
This makes it a VERY BAD time for buyers to want to take the chance of buying bullion unless they really need it, and I DON'T. My salesman was HONEST and HELPFUL for me, and I appreciate his professionalism. But the ''Market Wait'' was simply too long considering how much buying coins and bullion has presently slowed down so much that it's easy to sell it, but tough to get a decent price selling bullion and coins right now.
I'll be back for a much cheaper buying price eventually.

Mr. Ron. Baxter is a great 👍 Senior Executive of US Gold and has been a very good 😊 person to me in his handling of my portfolio 💼. Great 👍 job! M.D.D.

Ron Baxter does an outstanding job and we look forward to working with him often.

I have been a customer for years consistent service, no pressure just excellent customer service. I highly recommend US Gold Bureau. Unparalleled service.

professional and sincere attention. Details explained and covered. Great job. I’ll recommend US Gold Bureau and Antonio Noble to friends relatives and colleagues.

Great customer srvc. Knowledgeable

While I appreciated working with Gold Bureau, my interactions with their broker Equity Trust were not great. From start to finish, it took 29 days to get from movement of money to purchase of metal. And then on day of purchase with the Gold Bureau, felt some pressure to approve a purchase where timing was NOT right. Overall, feeling some buyers remorse.

Great customer service from Adam Willis who was able to answer all my questions in a professional and knowledgeable manner. Thank you!

Rhonda is always a delight to work with, friendly and professional!

They answered any questions I had and offered advice.