Uxari Avis 3

Beware of Bob Stambaugh. He is an unscrupulous and dishonest salesman selling to the Del Webb Catalina community in Lakewood Ranch. We purchased some equipment from the builder Pulte, removed it right after we closed on the house, and now he is saying we are responsible for a 36 month contract which we never signed. Unreal. We are working with Del Webb and Pulte regarding him and letting all current and future residents know about him

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Darren and Genaro were great they diagnosed the problem and corrected is quickly. They were courteous and knew what they were doing.

Do you have any idea how difficult it is to change a first impression?

Let me tell you (OK, I won’t) about how *much* I disliked my initial experience with Vitex and our new smart home - all because of one of our first salesmen.

That said, ROBERT (as well as some other techs over the past year or so) significantly changed that first impression. Robert was the first tech, however, to go WELL ABOVE AND BEYOND when he added power and a lanai camera for us last week, as well as updated our ACE Module. Robert knew just when to ask another tech (Tim) for assistance (when crawling around in our rafters) rather than leaving us in the lurch. Robert was friendly yet efficient. No wasted words, but willing to listen and he was responsive. Robert even remedied the train wreck inside our hub cabinet using only zip ties!

One of the most important things to me is getting solid response and help when I need it - and having a feeling our home security needs have been met. Every time I've called Uxari I've had great customer service on the phone. Uxari’s service after the sale has been great, and I feel confident my home is secure. I’ve almost forgotten old what’s his name...