Vaaroom Ltd Avis 

A five-seater caravan was hired for five days. After refueling on the first journey, a fuel leak was detected. The vehicle was known to have a defective valve, but this was not disclosed at handover. Roadside assistance couldn't rectify the issue. The leak caused significant inconvenience, necessitating hotel accommodations and rendering the vehicle unusable for cooking. A dispute was raised, and a £200 compensation was received, which was insufficient compared to the loss. The experience was disastrous. Issuing a defective vehicle that compromises safety is unacceptable. Strongly advised against hiring from this provider.

I hired a camper for one week and initially all ok. On return the check in guy pointed out a small piece of the rear Perspex window was broken off. I know that I did not cause this damage and checked to outgoing photographic images. Surprisingly there was no photo taken of the damaged window. I challenged this and was advised that I must have damaged it as was not broken on my collection. I disputed this but have still been charged. Communication is appalling and days pass with little or no response. Vey disappointed and I will not use this company again. I believe I was treated unfairly and dishonestly.

Wonderful campervan, large interior, beds already set up at back of van. I am 6ft 4, so was a bit worried I would fit in the beds or be able to stand up, but the beds were beyond my expectations, If you were even as tall as 6ft 7 I am pretty sure you would be able to lay down straight in them. Overall a great experience that I will definitely do again.

**DO NOT USE**
Hired 6 berth home for a long weekend at a show jumping event. Needed to be off-grid. At least 7 x motorhomes hired from this company for this event.

Non of the gas fridges worked and caused us to throw away £100’s of food.

No accountability taken. No offer to contribute towards food.

Taking further actions.

If using off-grid. Avoid.

Hiring a camper for the first time seemed daunting, but the team made it easy.
The vehicle itself was superb and a pleasure to drive - perfect for our needs. All our questions were answered quickly either over email or in person. We had no problems or quibbles when returning the vehicle. Our deposits were returned as promised and on time. Will definitely book again.

We hired a 6-berth motorhome for a 9 day tour around Wales. My wife did the driving (thankfully). The motorhome was fantastic. When we picked it up from the Romford depot, we were shown how to change the toilet, empty the waste water etc. In hindsight, I should have recorded all that as there’s a few things to pay attention to if you’re a novice. My wife coped heroically with some very narrow roads, and we returned the Motorhome in pristine condition. Everyone at Vaaroom was a pleasure to deal with. Wouldn’t hesitate to recommend them

Hired a 6 berth motorhome for the bank holiday weekend to take a trip to the Cotswolds. Customer service was great. Very helpful and always there to answer any questions ahead of picking up the motorhome. Pick up was easy. Drove to the Romford Depot and left our car there. We had a brand new 24 plate motorhome. In pristine condition. So comfortable and clean. We had a great weekend! Would highly recommend Vaaroom. Everything was so easy and the motorhome was great. Will definitely hire from Vaaroom again.

Would definitely hire again
All the staff were really helpful from when I looked to book to the pick up and drop off
I had lots of questions as had never gone away in a motorhome before but they were all answered patiently
Everything was explained every step of the way
Beautiful clean motorhome with plenty of room
Perfect pick up point

These guys are outstanding. Amy was ultra helpful and very friendly and the team at the depot for collection were simply wonderful with myself; the twins and the puppy. Thank you ever so much.
Flexible
Helpful
Friendly
Book with these guys is my advice
Ronan

Order a VW Camper for Glastonbury. Great service from the team, easy communication and the car was in excellent condition and spotlessly cleaned! Value wasn’t too bad compared to other vendors. Only issue I had was they closed one of their stores which meant I had to travel further to collect but they proactively compensated me for the inconvenience. Will 100% use again!!

Hired a camper van for Lattitude Festival, The van was spotless & all ready to go when we arrived, Staff were super helpful.

5 star service, great van, easy to deal with, it was a pleasure hiring from Vaaroom. Great prices as well.

Motorhome was perfect size and very clean and virtually brand new. Great service by all the staff I dealt with.

Great service. had a brilliant time.
Kids loved the motor home. Planning another adventure soon.

Had a great long weekend away renting a VW Camper with Vaaroom..
All paperwork pre-done before picking up so very quick to get on the road..
Amy was very good at calling back and pricing up etc ..

Great Van at a very good price. Office Staff extremely helpful.

It hurts me to write this as I don’t want anyone to know what a little gem I have found in Vaaroom!! They are so nice and helpful, I hired my first camper van from them a VW T6.1. What a godsend at the British Grand Prix, so happy with it I’ve extended the hire for another week for Goodwood. Sharon so nice and explains the hire process so clearly, I would highly recommend you give them a go, they don’t disappoint

So far so good. We have booked a camper van for our trip in July next year. Sharon could not have been more helpful. Roll on 2025.

Excellent service ! Will be returning x

I have just had a fantastic experience with Vaaroom!! I would recommend this company and their vans to anyone who is interested in hiring a van !!
The booking was so easy and if you phoned them you had a lady (sorry didn’t get your name ) she was so helpful with queries
I had questions about the gas bottle when we first got the van I emailed and she came back so promptly the guy who worked at the place where you pick up the van called us to help with the query within 10 mins we have no fault with the admin at all so professional

When collecting the van we met Anna who was so nice showed us in depth where everything was it was luxurious clean and such a high spec brand new 24 plate
I was so excited for our trip to Stonehenge summer solstice
We had the most awesome weekend the motorhome just cemented our trip
I urge anyone to use this company as they where fantastic from start to finish
I would like to say a massive THANK YOU 🙏 to you all !!
Happy Summer
Mel and Chris ❤️