Vaaroom Ltd Avis 

Excellent company to deal with extremely professional and great customer service I can’t recommend highly enough

Excellent service from Romford depot team! Very easy to collect and drop off the van. Everything was explained and showed how to use the van. Had a really wonderful time off with the family! Highly recommended, can’t wait for the next adventures with Vaaroom motorhomes!!

Have hired from Vaaroom a few times now, hired a Campervan from the Bristol depot this time for a change.
Campervan great condition and very clean inside and outside on collection.
Booking procedure easy and staff available on the phone to help were brilliant.
If you are thinking of hiring with Vaaroom please do!!
Would definitely recommend
All ready planning our next trip

Second time hiring from Vaaroom.
Booking procedure was very easy and Vaaroom has great rates.
Staff friendly and efficient on the phone and at the Bristol depot.
Motorhome very clean inside and out.
Will definitely be using Vaaroom again and would recommend.
Thank you Vaaroom

Can’t thank all the team enough ( booked with them a few times now ) . From the booking girls , confirmation, pick up and drop off the staff were brilliant. Would definitely recommend 👍🏼

We purchased an ex-rental motorhome from Nikki at Vaaroom. Nikki is very knowledgeable and made the transaction effortless. You can always make contact with one of the Vaaroom team and the aftercare is outstanding. We would highly recommend Vaaroom for any of your hire needs. Out of season there is also the option to hire a motor home pod. Overall a brilliant 5 star ⭐️ service.

Absolutely brilliant
Great value for money clean and comfortable

Secure parking makes it perfect

Will definitely be staying again

As newbies to the motorhome experience we decided hiring a vehicle would be our best introduction as we could be guided through the process by an experienced company.

We hired from the Bristol depot and were greeted by Ryan who was friendly and very knowledgeable about the vehicle, taking the time to answer our newbie questions and fully demonstrating how to use the motorhome.

The formalities of picking up and returning the motorhome were quickly processed by Ryan allowing us to hit the road to Cornwall.

We left our car in the secure compound at the Bristol depot.

We hired a 2 berth motorhome which we found to be clean and all in good working order.

The motorhome was easy to drive and once we arrived at the campsite was easily set up. Ryan demonstrated how to connect to the site power and set up the electrics and water pump etc and we were all set up within 15 minutes. So much easier than camping!!!

The motorhome was collected with a full tank of fresh water and so we were free to explore our holiday destination.

On our return to the depot the drop off procedure was as smooth as before, we loaded our car and returned home.

We thoroughly enjoyed our motorhome experience and have already discussed booking a long weekend for next year.

Thank you to all involved at Vaaroom, we look forward to seeing you next summer.

My wife and I hired a Chausson Flash for the weekend from Vaaroom Romford branch on 09/09/23. The Motorhome was impeccably clean and everything was explained that we needed to know by a gentleman who’s name escapes me sadly. We had a great weekend with no issues at all with the van. Thoroughly enjoyable experience and upon our return Katie booked us back in. Also a big thanks to Sharon whom was very helpful when my wife dealt with her when making the booking.

Katie was exceptional and thorough and very helpful in answering a few questions we had regarding Motorhomes, I believe going above and beyond. Would definitely recommend them to other’s thinking of hiring from them.

Immaculate and clean motorhome service was 5 star from start to finish. As a first time motorhomer I will definitely be doing it again!

We hired a 2 berth motorhome from this company. To say that it was unsatisfactory is an understatement.
The most serious aspect was that we were told a new gas bottle was fitted. However we discovered after turning the gas on that the connection was only hand tight. Hence when turned on gas escaped. Luckily we noticed the strong smell of gas and turned it off, located the connection spanner and tightened it up before a serious accident occurred. The kitchen window fell out, it came with a cracked drivers wing mirror which you could only adjust by hand. The locks on the garage and cabin door didn't work properly and there were catches missing from some of the cupboards so they didn't lock whilst travelling. Lastly there are no Co2 detectors fitted in the accommodation so if you do hire a van from these people then take your own for your safety. When all these points were mentioned to Vaaroom; we had the following response: regards to the CO3 (Co3 is CARBON TRIOXIDE so not surprised there is no sensor fitted) alarm, this is not a legal requirement for a Motorhome however it is our intention to have them fitted to any new vans i.e. all VW's have them and the new 2024 Weinsberg will have them. Chausson did not have them fitted and we have not fitted them retrospectively as we are selling them this year.

So people be very careful and be safe.

Amazing accommodation and amazing staff. Niki was very helpful with everything. Would defo stay here again and would recommend for a little get away.

Hired a Nomad VW camper van from the Romford branch as first timers.
On arrival was greeted by Katie and shown the camper, Katie explained how everything worked and answered our questions perfectly. Katie was great camper was great and overall experience was great. Will be planning our next adventure at Vaaroom Romford 😁

Hired a 2 berth from Bristol branch nice and easy to do. Was greeted on arrival by Ryan, an extremely helpful and knowledgeable and friendly guy. Extremely great customer service from himself. Would highly recommend and will be hiring again. Thanks for all your help Ryan

We were greeted on arrival by Katie who was friendly, warm and personable with great knowledge which as first time, slightly nervous campervan bods was extremely helpful and reassuring. Everything was explained and showed to us and all our questions answered fully, even the silly obvious ones dealt with, with great patience and humour. The van was very clean and had everything that we were likely to need for a short trip, even a cheese grater. It was a real pleasure and we enjoyed our trip massively. We will definitely be using Vaaroom again and are already planning our next trip with them. We look forward to seeing them and Katie again. I cannot recommend this company highly enough. Everything from our initial enquiry, to the booking and payment, pick up and return where all easy and quick. Loved it all, Katie and Yuri the van. Thank you xxx

Booking was easy. Collection and drop off were easy. The 2 birth motorhome I hired was very clean, well equipped and well maintained. At point of collection and return, Katie was very knowledgeable and very helpful. Nothing was too much trouble. Everything in the motorhome worked as expected, and was simple to operate. I can thoroughly recommend Vaaroom and will be back to hire from them again.

Great service, clean motorhome, good explanation on how everything works, Katie was very thorough & clearly loves making sure the motorhomes are tip top.

I contacted Vaaroom following a hire with them. We discovered an issue with the water supply not working during the hire. It wasn’t a big deal as we were on a short trip and had access to other washing up facilities.

Normally however you would expect to have something in full working order when you pay for it right? So a token partial refund isn’t an unreasonable request, unless of course you are dealing with this company.

It was obvious from the outset they were never going to offer even the smallest refund. The tone of the response was immediately defensive.

“Many thanks for your email

Please can you confirm what you mean when you say the ‘water tap did not work’ ?

Please can you also confirm if you contacted the depot whilst you were out on hire so they were aware of the issue and could have tried to resolve it for you?”

I don’t think I will be a repeat customer based on this response and having read other people’s experience when dealing with any issues that may arise. Seems we got off lightly.

Just remember if you do hire from them to notify them immediately if you have an issue so they can’t play that card against you.

We were very happy with the service we received at Vaaroom and also with the 6 Berth Motorhome we hired. Katie was very helpful also.

Our first time hiring a camper van, and it was great. When collecting it, Katie explained all we needed to know and was very helpful and friendly, it was 10 out 10 service, and would definitely recommend to people!