VacationOffer.com Avis 2 119

Our 4-night stay was suddenly cancelled after our first night. We flew in from out of state, having a reservation of 5 days and 4 nights in Orlando. After night one, the next day we attended the presentation on time but when we got back to our hotel, the following 3 nights of our booking were cancelled “by a 3rd party” We have done several presentations before but this was the worst. We were stressed the rest of the day trying to find other accommodations out of pocket, although we had already paid several hundred dollars to this company for “the discounted” 4 night stay, and following gifts to receive. We felt tricked into paying to supposedly receive this 4-night stay, a cruise, and then one other trip after attending the presentations. They don’t keep their word from the beginning on the 4-night stay, so we can’t trust them to continue doing business with them.

Rubin was very friendly and professional. He accommodated all my specific requirements and request with patience and humor.

Candice was extremely nice and informative.

Alex was a great help in assisting me with changing my reservation.

Ruben was very helpful and explained my package fluently to me and was able to answer all my questions!

They a scam company, They're into getting initial payments. It's good at first but when it came to the time of travel at lot of problems starts showing up. They're running a scheme where they call you saying that you have won a vacation travel and that you would only pay for one time reaervation. WhenI arrived there was no room i had to get my own roo to stay in. How can they call it travel vacation when you are actually just paying them for wast8ng my time. Travel vacation should already include Airline, itenerary and a place you can stay and all you have to do is relax and enjoy But this company they gave me hell!!! dont book!! They're scam just like the CEO TERRY ALLEN THAT HOW HE DO BUSINESS. Its just all for the money.

Rubinstein made sure that all my questions were answered. Me and my new wife will have 4 days and three nights in Las Vegas for a honeymoon.

SCAM WEBSITE, NOT REAL RUN FAST!

Matt turned this whole experience around. This company should use his approach as the template for winners of the vacation packages. When Matt contacted us to notify us of the approaching deadline we let him know about our multiple previous interactions.
We had been unable to book due to a combination of inconsistent information. The customer service hours are difficult to navigate alongside a standard work schedule. Specifically, we were told different things regarding the availability of the Dallas location versus Orlando. Additionally, the tone of the customer service representatives has been unprofessional, making us feel as though our inquiries are an inconvenience. Given that the website also lacks clarity on where presentations are held, the entire process has been frustrating. We were about to chalk it up as a loss until we spoke with Matt. He provided all of the information in great detail making it easy to follow and understand. We booked our trip and look forward to our stay. Matt’s approach changed everything and we hope leadership recognizes his strengths and value he offers to this company. Communications with Matt were on Saturday 11th-12th

I am at the end of my time due to illness and when I tried to engage with a customer service person to book my time they said I would need to pay more. I bought this with the understanding that I paid a package price and would not have any other cost. I feel I should not have pay more.

Very good experience with my representative. She worked very hard to accommodate my travel needs

The person I spoke with was very helpful and accommodating! Although her accent was a little thick so at some trouble understanding her at some points in the conversation but overall she was really nice and helpful!

After having a horrible interaction with an agent name Dakota. I was shortly rescued and helped in an appropriate matter with comfort and confidence. Thank you for the help and wishing me well on my trip.

She was so nice and prompt with my request

They don't respond to customer service calls. Even when they do, it takes half an hour, the staff are very unhelpful and seem to be annoyed constantly. For our stay, they forced us to check out without telling us, and then they said they would reimburse the amount we paid out of pocket, but the email never came. Borderline fraud.

Very Helpful and Nice

Angeline was able to give me a phone number to Vacation Offers Marketing Department. I am interested in finding out how I as a member can go about selling trips to friends and family members.

The agent was friendly, professional, attentive to my needs, and made all reasonable efforts to answer my questions and fulfill my requests. I am completely satisfied.